Help and Support
What is Qantas Agency Connect?
Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime.
You can view our Site Map here.
Qantas Agency Connect Service Requests enables you 24/7 access to a suite of support tools to assist in managing your customer booking requirements.
Below are the most common self-service requests, or you can view all Service Requests here.
Schedule Change
Complete this service to manage your customer’s booking and obtain an authority to reissue their ticket following a schedule change
Flight Cancelled in Error
Request reinstatement of Qantas flights you have cancelled in error within the last 24 hours
Name Correction
Request a name correction for an error in your customer’s name. Qantas Agency Connect will reissue the ticket as required
If a service request cannot be actioned online, please call the Qantas Agency Connect team for assistance.
The Qantas Agency Connect site is available to you 24/7 for service requests, policies and information. Please call the Qantas Agency Connect Team for:
- Schedule Changes when unable to be actioned online
- Fare reassessment for imminent departures
- Any fare reassessments that cannot be requested online and oneworld fare quotes and reassessments
- Suspend coupons in M class which currently cannot be actioned online
Service Fees may apply when calling the Qantas Agency Connect team, please click here for for further information.
Once the EMD has been raised, please submit a request for ticketing to the Qantas Agency Connect Team by email at qantasagencyconnectnz@qantas.com.au. For imminent travel please call 0800 731 313 option 3 to speak with our ticketing team.
Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.
Visit Qantas Group TravelOpens external site in a new window.
View Frequently Asked Questions:
General FAQs
Relating to ticketing, use of the site, functionality and policies.
Privacy and Security
This Privacy Policy explains how Qantas generally handles your personal information.
| Qantas Department | Contact | Operating Hours |
| Qantas Agency Connect | 0800 731 313 |
Monday to Friday 0900 – 1700 NZ Time |
| Qantas Group Travel | 0800 731 313 newzealand@qantasgrouptravel.com |
Monday to Friday 0900 – 1700 NZ Time |
| Qantas Direct Contact Centres | 0800 808 767 | 24hrs – 7 days a week For our overseas offices refer to Qantas Contacts |
| Flight status | View flight status online |
N/A |
| Qantas Frequent Flyer | 0800 101 500 | Monday to Saturday 0900 – 2100 NZ Time |
| Charters | shrcharters@qantas.com.au | |
| Customer Specific Needs Team | For medical clearance requirements submit Travel Clearance Form online |
N/A |
| Freight | 0800 801 344 aucklandfreight@qantas.com.au |
Monday to Friday 0830 - 1730 NZ Time |
| Customer Care | Submit a Customer Care Form on behalf of your customer |
N/A |