Your guide to getting the help you need

Woman on Laptop

Help and Support

What is Qantas Agency Connect?

Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime. 

You can view our Site Map here.

Service Requests

Qantas Agency Connect Service Requests enables you 24/7 access to a suite of support tools to assist in managing your customer booking requirements.

Below are the most common self-service requests, or you can view all Service Requests here.

Schedule Change

Complete this service to manage your customer’s booking and obtain an authority to reissue their ticket following a schedule change

Service a schedule change

Flight Cancelled in Error

Request reinstatement of Qantas flights you have cancelled in error within the last 24 hours
 

Reinstate Flights

Name Correction

Request a name correction for an error in your customer’s name. Qantas Agency Connect will reissue the ticket as required

Request a Name Correction

If a service request cannot be actioned online, please call the Qantas Agency Connect team for assistance. 

When to call QAC?

The Qantas Agency Connect site is available to you 24/7 for service requests, policies and information. Please call the Qantas Agency Connect Team for:

  • Schedule Changes when unable to be actioned online
  • Fare reassessment for imminent departures
  • Any fare reassessments that cannot be requested online and oneworld fare quotes and reassessments
  • Suspend coupons in M class which currently cannot be actioned online

Service Fees may apply when calling the Qantas Agency Connect team, please click here for for further information. 

Once the EMD has been raised, please submit a request for ticketing to the Qantas Agency Connect Team by email at qantasagencyconnectnz@qantas.com.au. For imminent travel please call 0800 731 313 option 3 to speak with our ticketing team.

Qantas Group Travel

Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.

Visit Qantas Group TravelOpens in a new tab or window.

FAQs

View Frequently Asked Questions:

General FAQs

Relating to ticketing, use of the site, functionality and policies. 

View FAQsOpens in a new tab or window

Privacy and Security

This Privacy Policy explains how Qantas generally handles your personal information.

View Information

International FAQs

Relating to requirements for travelling overseas.

View FAQs

Qantas Agency Connect FAQs

Relating to how to get your agency started with Qantas Agency Connect.

View FAQsOpens in a new tab or window

Service Fees FAQs

Relating to Service Fees and when they are applied.

View FAQsOpens in a new tab or window

Learning Hub FAQs

Relating to the use of the Learning Hub and troubleshooting.

View FAQsOpens in a new tab or window

Website Support

Contact us

Qantas Department Contact Operating Hours
Qantas Agency Connect 0800 731 313
Please note: You will need to enter your seven digit IATA or TIDS number followed by the hash key when calling the Qantas Agency Connect Team. If incorrectly input or left blank, your call may take longer than expected to be answered or not connect.
Monday to Friday
0900 – 1700 NZ Time

Qantas Group Travel newzealand@qantasgrouptravel.com Monday to Friday 
0900 – 1700 NZ Time

Qantas Direct Contact Centres  0800 808 767

24hrs – 7 days a week 

For our overseas offices refer to Qantas ContactsOpens in a new tab or window

Flight status View flight status online
N/A
Qantas Frequent Flyer 0800 101 500 Monday to Saturday
0900 – 2100 NZ Time
Charters shrcharters@qantas.com.au  
Customer Specific Needs Team

For medical clearance requirements submit Qantas Group Medical Travel Clearance FormOpens in a new tab or window online

specialhandling@qantas.com.au

N/A
Freight 0800  801 344
aucklandfreight@qantas.com.au
Monday to Friday
0830 - 1730 NZ Time
Customer Care Submit a Customer Care FormOpens in a new tab or window on behalf of your customer
N/A