Service Requests

Qantas Agency Connect Service Requests enables you 24/7 access to a suite of support tools to assist in managing your customer booking requirements.

My Requests

My Requests allows you to view and track Service Requests made through Qantas Agency Connect.

For each Service Request raised you will receive a unique My Request number which is viewable for six months. Service Requests include schedule changes, fare quotes or fare reassessments, name corrections, flights cancelled in error, class upgrades and fare rule waivers.

Schedule change

Schedule Change

Complete this service to manage your customer’s booking and obtain an authority to reissue their ticket following a schedule change

Service a schedule change
Fare quote

Fare Quote or Reassessment

Submit this form for a guaranteed Qantas fare quote or reassessment to be added to your customer’s booking

Request a Quote
Name correction

Name Correction

Request a name correction for an error in your customer’s name. Qantas Agency Connect will reissue the ticket as required

Request a Name Correction
cancelled in error

Flight Cancelled in Error

Request reinstatement of Qantas flights you have cancelled in error within the last 24 hours
 

Reinstate Flights
icon for fare rule waiver

Fare Rule Waiver

Request a fare rule waiver for change fee, ticketing time limit, expired fare or ticket validity 

Request a Waiver
class upgrade

Class Upgrade

Request upgrade to a higher booking class in the same cabin for your customer’s Qantas flights when that class is no longer available for sale.

Request a Class Upgrade
Manage booking

Manage Booking

Service your bookings with seat selection, meal requests, pre-paid additional baggage as well as other options available to your customers.

 

Manage Booking
Flight status

Flight Status

Check the flight status and the real-time flight information for your customer's Qantas, QantasLink and codeshare flights.

Check a flight status