Agency News
Commercial Policies issued for Qantas Customers
The most recently issued policies are listed below. For a quick reference guide to all current policies and to view current and past policies in full please refer to our Commercial Policies page.
| Commercial Policy | Valid For | Summary of Options | Authority |
| Passengers not eligible to travel to or from Australia with Qantas due to vaccine requirements | Tickets issued on or prior to 20 October 2021 for travel between 1 November 2021 to 1 February 2022 | Rebook or Credit or Refund | 750550 |
|---|---|---|---|
| Australia Domestic Border Closures - domestic itineraries | Tickets issued on/before 31 October 2021 for travel between 29 July 2020 and 31 October 2021 | Rebook or Credit | 638321 |
| Northern winter 2021 Qantas International flight cancellations | Tickets issued on/before 26 August 2021 for travel between 31 October 2021 and 26 March 2022 | Rebook or Credit or Refund | 737727 |
| Customers Impacted by Coronavirus with Extended Ticket Validity to 31 December 2023 | Tickets issued on/before 30 September 2021 | Rebook | 628179 |
| Ticket credits for multiple bookings for Qantas customers impacted by Coronavirus | Tickets issued on/before 30 September 2021 (for Australia and New Zealand agents only) | Credit | 628180 |
Qantas requirements for international travel
Published 20 October 2021
Qantas is gradually restarting international services, with the first commercial flights now scheduled to resume between Sydney and Los Angeles and Sydney and London (Heathrow) from 1 November 2021 for Australian citizens, permanent residents and their immediate families including parents in line with Australian Government requirements.
Qantas brings forward international flights to 1 November
Published 15 October 2021
Qantas will bring forward the restart of its international flights by two weeks to 1 November 2021 after the Federal and New South Wales governments have confirmed borders will now reopen on that date.
Qantas adds new routes from Darwin to Far North Queensland
Published 14 October 2021
In a major boost to connectivity across Northern Australia, Qantas will add two new routes from the top end to Far North Queensland next year - Darwin to Townsville and Darwin to Cairns.
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