Qantas Agency Connect and Qantas Group Travel Service Fees

A wide range of Qantas Agency Connect and Qantas Group Travel functions can be self-serviced online. A service fee of up to A$60 applies if you choose to process these functions via telephone or email. Service fees do not apply if you contact the Qantas Agency Connect Team within 1 business day of departure or Qantas Group Travel within 48 hours of departure. 

For further information please refer to our FAQs.

Qantas Agency Connect Service Fees

Service Fee Charge per
Fare Quote (except oneworld and Global Explorer fares) $60.00 PNR
Fare Reassessment (except oneworld and Global Explorer fares)
$60.00 PNR
Coupon Suspension $60.00 Ticket
Cancelled in Error $60.00 PNR
Class Upgrade $60.00 PNR
Fare Rule Waiver
(Ticketing Deadline - Consultant error;
Expired Fare - Consultant error)
$60.00 PNR
Fare Rule Waiver
(Change Fee - Consultant error; Ticket validity)
$60.00 Ticket
Name Correction $60.00 Ticket
Ticketing
(see below for application and exceptions)
$60.00 Ticket

Qantas Group Travel Service Fees

Service Fee Charge per
Refund via EFT $60.00 Refund
Quote $60.00 Quote
Booking $60.00 Booking
Amendments $60.00 Amendment
Ticketing - Claimed bookings
(see below for application and exceptions)
$60.00 Booking
Uploading of names spreadsheet $60.00 Booking
Deposit Transfer $60.00 Transfer

Service Fee Payment

You can pay the Service Fee over the phone by EMD or credit card. Agency credit cards are accepted for payment of Service Fees only. Payment is required at the time of the request prior to the service being facilitated by Qantas.

EMD Payments

An EMD-S (stand-alone) is required for service fee payments to the Qantas Agency Connect Team. The EMD should be issued as a lump sum without any breakdown of GST.   

EMD-S Service Codes

  • EMD Type: ‘S’
  • Service Code: ‘ICSF’
  • RFIC: ‘D’
  • RFISC: ‘ICS’

Qantas Agency Connect Ticketing

The service fee applies for the following ticketing transactions by Qantas Agency Connect:

  • Name Correction
  • GDS system outages/faults with a job number
  • Other Airlines coupon status is not updated to flown and travel is imminent
  • Change of TMC
  • Subsequent reissues by Qantas Agency Connect

The service fee DOES NOT apply for the following ticketing transactions by Qantas Agency Connect:

  • Involuntary reissues due to a Qantas Schedule change 
  • Subsequent reissue of a schedule change 
  • A coupon for a Qantas flight has not updated to flown and travel is imminent

Qantas Group Travel Ticketing for Claimed Bookings

The service fee applies for the following transactions by Qantas Group Travel:

  • Group booking claimed and ticketed by agent and request received for subsequent reissues to be facilitated by Qantas

The Service fee DOES NOT apply for the following ticketing transactions by Qantas Group Travel:

  • Involuntary reissues due to a Qantas schedule change 
  • Subsequent reissue of a schedule change