Agency News
Commercial Policies issued for Qantas Customers
The most recently issued policies are listed below. For a quick reference guide to all current policies and to view current and past policies in full please refer to our Commercial Policies page.
| Commercial Policy | Valid For | Summary of Options | Authority |
| Australia Domestic Border Closures - domestic itineraries | Tickets issued on/before 31 October 2021 for travel between 29 July 2020 and 31 October 2021 | Rebook or Credit | 638321 |
|---|---|---|---|
| Northern winter 2021 Qantas International flight cancellations | Tickets issued on/before 26 August 2021 for travel between 31 October 2021 and 26 March 2022 | Rebook or Credit or Refund | 737727 |
| Customers Impacted by Coronavirus with Extended Ticket Validity to 31 December 2023 | Tickets issued on/before 30 September 2021 | Rebook | 628179 |
| Ticket credits for multiple bookings for Qantas customers impacted by Coronavirus | Tickets issued on/before 30 September 2021 (for Australia and New Zealand agents only) | Credit | 628180 |
| Temporary Addendum to Domestic Reissue Policy due to Security Surcharge Suspension | Refer to policy (for point of sale Australia agents only) | Rebook | 638340 |
International travel to restart ahead of schedule
Published 15 October 2021
Following the Federal Government's announcement that Australia's international borders will open in November, Qantas will bring forward the restart of some international flights.
Qantas group outlines strategy for restarting International flights
Published 26 August 2021
The Qantas Group has today provided more detail on preparations for restarting its international flights, with plans linked to the vaccine rollout in Australia and key overseas markets.
Digital health pass will be ticket to fly for Qantas and Jetstar flights
Published 29 July 2021
The Qantas Group has today confirmed it will work with the International Air Transport Association (IATA) to rollout a digital health pass when regular Qantas and Jetstar international flights resume.
Benefits of Qantas Agency Connect
Connect with Agency News
Your destination for our latest news updatesSell Qantas with confidence
Become a Qantas expert with our product and network guides
Learning Hub
Register or sign in to the Qantas Learning Hub to access a range of learning bites. Our agent training platform covers product, services and fares to help you become a Qantas expert.
Qantas Group Travel
Sports events, mining operations, conferences and more. If you're booking a group of 10 or more, or have 20 or more passengers travelling to the same destination for a common purpose, Qantas Group Travel has you covered.
We acknowledge the Aboriginal and Torres Strait Islander, Traditional Custodians of the land on which we work, live and fly.
We pay respect to Elders past, present and emerging.