- Qantas Customers affected by Northern Winter 2020 Qantas international flight cancellations
- Australian Domestic Border Closures - domestic itineraries
- Unwell customers
- Qantas customers impacted by Coronavirus with tickets issued on/after 31 January 2019
- Suspension of select Bangkok Airways Services
Commercial policies for cancellations of services between Seoul and Sydney with Asiana Airlines, suspension of El Al services between Tel Aviv and Hong Kong, Bangkok and Tokyo and travel to/from/via Mainland China have now been consolidated within the commercial policy for Qantas International flight cancellations due to Coronavirus.