Qantas Agency Connect

Commercial policies for bookings impacted by
COVID-19
Qantas is providing more flexibility for customers. This latest update allows customers up until 31 December 2022 to complete all travel.

Find out more

Agency News

Commercial Policies issued for Qantas Customers

Summary of current Commercial Policies for Qantas Customers

Commercial policy	Dates	Options	Authority code
Australia Domestic Border Closures - domestic itineraries	Tickets issued on/before 16 November 2020 for travel between 29 July 2020 and 31 January 2021 (travel within 30days)	Customers who are impacted by by a change in Australian Domestic State border policy, are unable to travel due to having been in a Covid-19 hot spot in the previous 14 days prior to travel or unable to travel to Australia due to an International border closure. Customers may: 1) Rebook to an alternative Qantas Airways flight. 2) Retain the value of the ticket in credit.	638321
Qantas customers impacted by Coronavirus with tickets issued on/after 31 January 2019	Tickets issued on/after 31 January 2019 and before 31 October 2020 for travel on/before 31 March 2021	Conditions: Waiver is valid for tickets issued on/after 31 January 2019 and before 31 October 2020 booked for travel on/before 31 March 2021. Ticket can be held in credit until 31 December 2022. If a ticket has an issue date prior to 31 January 2020, you will need to reissue the ticket prior to 31 December 2021. This will ensure all eTickets are open for use until 31 December 2022. Travel must be completed by 31 December 2022.	628179
Qantas Customers affected by Northern Winter 2020 Qantas international flight cancellations	Tickets issued on/before 1 October 2020	1) Rebook (where possible) to the next available Qantas Airways operated flight Book same class if possible, otherwise lowest available class in the same cabin. Where a cabin is no longer available, customers can be reaccommodated / rebooked on the next available Qantas operated flight in a lower cabin and offered a partial refund if applicable. 2) Rebook (where possible) to a partner airline operated flight - please refer to the Schedule Change Policy 3) Retain the value of the ticket in credit Ticket can be held in credit until 31 December 2022. 4) If a ticket has an issue date prior to 31 January 2020, you will need to reissue the ticket prior to 31 December 2021. This will ensure all eTickets are open for use until 31 December 2022. Travel must be completed by 31 December 2022. If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply. 5) Refund If the above alternative options are not suitable, customers are entitled to a refund. Customers who have commenced their journey are entitled to a refund of the impacted sector/s.	638322

Commercial policy

Dates

Options

Authority code

Australia Domestic Border Closures - domestic itineraries

Tickets issued on/before 16 November 2020 for travel between 29 July 2020 and 31 January 2021
(travel within 30days)

Customers who are impacted by by a change in Australian Domestic State border policy, are unable to travel due to having been in a Covid-19 hot spot in the previous 14 days prior to travel or unable to travel to Australia due to an International border closure.

Customers may:

1) Rebook to an alternative Qantas Airways flight.
2) Retain the value of the ticket in credit.

638321

Qantas customers impacted by Coronavirus with tickets issued on/after 31 January 2019

Tickets issued on/after 31 January 2019 and before 31 October 2020 for travel on/before 31 March 2021

Conditions:

Waiver is valid for tickets issued on/after 31 January 2019 and before 31 October 2020 booked for travel on/before 31 March 2021.
Ticket can be held in credit until 31 December 2022. If a ticket has an issue date prior to 31 January 2020, you will need to reissue the ticket prior to 31 December 2021. This will ensure all eTickets are open for use until 31 December 2022. Travel must be completed by 31 December 2022.

628179

Qantas Customers affected by Northern Winter 2020 Qantas international flight cancellations

Tickets issued on/before 1 October 2020

1) Rebook (where possible) to the next available Qantas Airways operated flight
Book same class if possible, otherwise lowest available class in the same cabin. Where a cabin is no longer available, customers can be reaccommodated / rebooked on the next available Qantas operated flight in a lower cabin and offered a partial refund if applicable.
2) Rebook (where possible) to a partner airline operated flight - please refer to the Schedule Change Policy
3) Retain the value of the ticket in credit Ticket can be held in credit until 31 December 2022.
4) If a ticket has an issue date prior to 31 January 2020, you will need to reissue the ticket prior to 31 December 2021. This will ensure all eTickets are open for use until 31 December 2022. Travel must be completed by 31 December 2022. If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
5) Refund
If the above alternative options are not suitable, customers are entitled to a refund. Customers who have commenced their journey are entitled to a refund of the impacted sector/s.

638322

All Current Commercial Policies issued for Qantas Customers

Commercial policies for cancellations of services between Seoul and Sydney with Asiana Airlines, suspension of El Al services between Tel Aviv and Hong Kong, Bangkok and Tokyo and travel to/from/via Mainland China have now been consolidated within the commercial policy for Qantas International flight cancellations due to Coronavirus.

Qantas marks 100 years of serving Australia

Published 16 November 2020

Queensland and Northern Territory Aerial Services (QANTAS) today marks 100 years since it was founded in the Australian outback.

Read full article

Qantas and Jetstar add flights between NSW and Victoria as date set for borders to reopen

Published 5 November 2020

Qantas and Jetstar will operate thousands of flights to and from Melbourne and regional Victoria over summer following the New South Wales Government’s decision to open its borders.

Read full article

Qantas to launch new route between Perth and Hobart

Published 2 November 2020

From 14 November Qantas will launch a new route between Perth and Hobart. The new route will operate three days per week until 31 January 2021 with a Boeing 737 aircraft.

Read full article

Benefits of Qantas Agency Connect

Find information fast

All the Qantas Policies and Guidelines you need in one place

Connect with Agency News

Your destination for our latest news updates

Sell Qantas with confidence

Become a Qantas expert with our product and network guides

Learning Hub

Register or sign in to the Qantas Learning Hub to access a range of learning bites. Our agent training platform covers product, services and fares to help you become a Qantas expert.

Qantas Group Travel

Sports events, mining operations, conferences and more. If you're booking a group of 10 or more, or have 20 or more passengers travelling to the same destination for a common purpose, Qantas Group Travel has you covered.

Find out more