Commercial Policies issued for Qantas Customers
Here is a summary of our current Commercial Policies for Qantas Customers, alternatively view our dedicated page
|Commercial policy||Dates||Options||Authority code|
|Qantas Customers Impacted by the Suspension of the Trans Tasman Quarantine Free Travel||Tickets issued on/before 6 May 2021||
|Qantas customers affected by Northern summer 2021 Qantas International flight cancellations||Tickets issued on/before 26 February 2021||1) Rebook (where possible) to the next available Qantas Airways operated flight
Book same class if possible, otherwise lowest available class in the same cabin. Where a cabin is no longer available, customers can be reaccommodated / rebooked on the next available Qantas operated flight in a lower cabin and offered a partial refund if applicable.
2) Rebook (where possible) to a partner airline operated flight - please refer to the Schedule Change Policy
New Zealand - for passengers re-accommodated via AKL, customers can be booked on a Qantas flight operated by Air New Zealand or Jetstar. The New Zealand domestic sector must be rebooked in the same class as the fare purchased.
Emirates - QF pax booked in PY can be rebooked into R class (Y cabin) on EK operated and refund the fare difference. Rebooking is not allowed in the inbound (into AU) direction due to capacity limits set by the government.
3) Retain the value of the ticket in credit Ticket can be held in credit until 31 December 2023.
If a ticket has an issue date prior to 31 January 2020, you will need to reissue the ticket prior to 31 December 2021. This will ensure all eTickets are open for use until 31 December 2023. Travel must be completed by 31 December 2023. If the new fare is of a higher value than the existing ticketed fare, the are difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
If the above alternative options are not suitable, customers are entitled to a refund. Customers who have commenced their journey are entitled to a refund of the impacted sector/s.
|Fly Flexible||Allowing customers unlimited fee-free changes.||
|Australia Domestic Border Closures - domestic itineraries||Tickets issued on/before 23 April 2021 for travel between 29 July 2020 and 27 April 2021
(travel within 30days)
Customers who are impacted by by a change in Australian Domestic State border policy, are unable to travel due to having been in a Covid-19 hot spot in the previous 14 days prior to travel or unable to travel to Australia due to an International border closure.
|Qantas customers impacted by Coronavirus extended ticket validity||Tickets issued on or prior to 28 February 2021||
Qantas Group update on International services
Published 13 May 2021
The Federal Government has revised its anticipated timeline for the completion of Australia's vaccine rollout to end-2021 and its timeline for significantly reopening our international borders to mid-2022.
Published 13 May 2021
Whether your customers are travelling for work or planning a long overdue holiday, we know plans sometimes need to change. That's why we've introduced further flexibility so your customers can book their next trip with confidence.
New routes, more flights as jets to call Adelaide home
Published 7 May 2021
Adelaide will be the home of five Embraer E190 aircraft as Qantas continues to boost domestic flights in response to growing leisure and corporate travel demand.
Register or sign in to the Qantas Learning Hub to access a range of learning bites. Our agent training platform covers product, services and fares to help you become a Qantas expert.
Qantas Group Travel
Sports events, mining operations, conferences and more. If you're booking a group of 10 or more, or have 20 or more passengers travelling to the same destination for a common purpose, Qantas Group Travel has you covered.