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Fly Flexible

We've introduced further flexibility on eligible Qantas flights so your customers can book their next trip with confidence.

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Agency News

Commercial Policies issued for Qantas Customers

The most recently issued policies are listed below. For a quick reference guide to all current policies and to view current and past policies in full please refer to our Commercial Policies page.

Commercial Policy Valid For Summary of Options Authority
Australia Domestic Border Closures - domestic itineraries Tickets issued on/before 31 August 2021 for travel between 29 July 2020 and 31 August 2021 Rebook or Credit 638321
Commercial Policy Norfolk Island Cancellations Tickets issued on/before 29 July 2021 for travel between 29 July 2021 and 29 August 2021 Rebook or Credit or
Refund
737734
Tasman Quarantine Free Travel Suspension to 24 September 2021 Tickets issued on/before 23 July 2021 for travel between 24 July 2021 and 24 September 2021 Rebook or Credit or Refund 737733
Fly Flexible Australian Domestic, Trans-Tasman and International Refer to policy Rebook or Credit 638328
Trans Tasman Quarantine Free Travel Pause Refer to policy Rebook or Credit 737731

Important Changes to Qantas Policies

Published 3 August 2021

Qantas takes a continuous improvement approach to refreshing our policies and procedures.

Digital health pass will be ticket to fly for Qantas and Jetstar flights

Published 29 July 2021

The Qantas Group has today confirmed it will work with the International Air Transport Association (IATA) to rollout a digital health pass when regular Qantas and Jetstar international flights resume.

Qantas Distribution Platform launches new bonus Qantas Points and Status Credits offer capability

Published 29 July 2021

The Qantas Distribution Platform now has the capability to deliver bonus Qantas Points and Status Credits to Qantas Frequent Flyers on eligible flights.

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Benefits of Qantas Agency Connect

Learning Hub

Register or sign in to the Qantas Learning Hub to access a range of learning bites. Our agent training platform covers product, services and fares to help you become a Qantas expert.
 

Qantas Group Travel

Sports events, mining operations, conferences and more. If you're booking a group of 10 or more, or have 20 or more passengers travelling to the same destination for a common purpose, Qantas Group Travel has you covered.

 

We acknowledge the Aboriginal and Torres Strait Islander, Traditional Custodians of the land on which we work, live and fly. ​

We pay respect to Elders past, present and emerging.