Agency News
Commercial Policies issued for Qantas Customers
The most recently issued policies are listed below. For a quick reference guide to all current policies and to view current and past policies in full please refer to our Commercial Policies page.
| Commercial Policy | Valid For | Summary of Options | Authority |
| Commercial Policy for customers impacted by suspension of Qantas operated services between Perth and Johannesburg | Tickets issued on/before 7 November 2022 for travel between 28 March 2023 and 28 October 2023 | Rebook or Credit or Refund | 523900 |
| Commercial Policy for Customers impacted by cancellation of Qantas operated services between Perth and Jakarta | Tickets issued on/before 28 October 2022 for travel between 30 November 2022 to 30 September 2023 | Rebook or Credit or Refund | 499350 |
| Commercial Policy for Customers Impacted by Cancellation of Qantas Operated Services between Sydney and San Francisco | Tickets issued on/before 10 October 2022 for travel between 30 October 2022 and 21 May 2023 | Rebook or Credit or Refund | 499345 |
| Commercial Policy for Customers affected by aircraft change between Sydney/Melbourne and Los Angeles | Tickets issued on/before 12 October 2022 for travel between 31 August 2022 and 26 March 2023. | Rebook or Credit or Refund | 499347 |
| Commercial Policy for Customers impacted by cancellation of Qantas operated services between Sydney and Shanghai | Tickets issued on/before 10 October 2022 for travel between 31 October 2022 and 25 March 2023 | Credit or Refund | 499349 |
Commercial Policy for customers impacted by suspension of Qantas operated services between Perth and Johannesburg
Published 14 November 2022
This commercial policy is to provide intruction on managing customers that are impacted by cancellation of Qantas operated services between Perth and Johannesburg.
Commercial Policy for Customers Impacted by Cancellation of Qantas Operated Services between Sydney and San Francisco
Published 20 October 2022
This policy applies to Qantas customers affected by cancellation of Qantas flights between Sydney and San Francisco.
Commercial Policy for Customers impacted by cancellation of Qantas operated services between Sydney and Shanghai
Published 10 October 2022
This policy applies to Qantas customers affected by the cancellation of Qantas flights between Sydney and Shanghai.
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