Agency News
Commercial Policies issued for Qantas Customers
The most recently issued policies are listed below. For a quick reference guide to all current policies and to view current and past policies in full please refer to our Commercial Policies page.
| Commercial Policy | Valid For | Summary of Options | Authority |
| Australia Domestic Border Closures - domestic itineraries | Tickets issued on/before 31 August 2021 for travel between 29 July 2020 and 31 August 2021 | Rebook or Credit | 638321 |
|---|---|---|---|
| Commercial Policy Norfolk Island Cancellations | Tickets issued on/before 29 July 2021 for travel between 29 July 2021 and 29 August 2021 | Rebook or Credit or Refund |
737734 |
| Tasman Quarantine Free Travel Suspension to 24 September 2021 | Tickets issued on/before 23 July 2021 for travel between 24 July 2021 and 24 September 2021 | Rebook or Credit or Refund | 737733 |
| Fly Flexible Australian Domestic, Trans-Tasman and International | Refer to policy | Rebook or Credit | 638328 |
| Trans Tasman Quarantine Free Travel Pause | Refer to policy | Rebook or Credit | 737731 |
Important Changes to Qantas Policies
Published 3 August 2021
Qantas takes a continuous improvement approach to refreshing our policies and procedures.
Digital health pass will be ticket to fly for Qantas and Jetstar flights
Published 29 July 2021
The Qantas Group has today confirmed it will work with the International Air Transport Association (IATA) to rollout a digital health pass when regular Qantas and Jetstar international flights resume.
Qantas Distribution Platform launches new bonus Qantas Points and Status Credits offer capability
Published 29 July 2021
The Qantas Distribution Platform now has the capability to deliver bonus Qantas Points and Status Credits to Qantas Frequent Flyers on eligible flights.
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