Customers who are impacted by Australian domestic interstate border closures

Customers may:

1) Rebook to an alternative Qantas Airways flight.
2) Retain the value of the ticket in credit.

Customers who:
1) Have been impacted by Coronavirus related travel restrictions*; and
2) Can provide valid proof that they are impacted by those travel restrictions*

*For the purposes of this policy, travel restrictions do not include those passengers who no longer wish to travel because of any government imposed self-isolation requirement on entry. 

may:

1) Rebook to an alternative Qantas Airways flight.
2) Retain the value of the ticket in credit.

• Waiver is valid for tickets issued on/after 31 January 2019 booked for travel on/before 31 October 2020
• Ticket can be held in credit until 31 December 2022. If a ticket has an issue date prior to 31 January 2020, you will need to reissue the ticket prior to 31 December 2021. This will ensure all eTickets are open for use until 31 December 2022. Travel must be completed by 31 December 2022.

For travel on flights cancelled due to the demand impact of Coronavirus, including:

• Qantas and Jetstar International flights between 17 March 2020 and 24 October 2020, which have been cancelled due to the demand impact of Coronavirus.

In all POS, customers may:

1) Rebook (where possible) to an alternative Qantas Airways operated flight.
2) Rebook (where possible) to a partner airline operated flight – please refer to Schedule Change Policy options.
3) Retain the value of the ticket in credit – Ticket can be held in credit until 31 December 2022. If a ticket has an issue date prior to 31 January 2020, you will need to reissue the ticket prior to 31 December 2021. This will ensure all eTickets are open for use until 31 December 2022. Travel must be completed by 31 December 2022. If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
4) Refund