Commercial Policies issued for Qantas Customers
The most recently issued policies are listed below. For a quick reference guide to all current policies and to view current and past policies in full please refer to our Commercial Policies page.
|Commercial Policy||Valid For||Summary of Options||Authority|
|Commercial Policy for Tickets held in Credit (Flight Credits) for bookings cancelled by Qantas||Tickets issued between 1 October 2021 and 30 May 2022||Credit||428664|
|Commercial Policy – Fly Well||For travel between 12 June 2020 and 30 June 2022||Rebook or Credit||628183|
|Commercial Policy for Qantas customers affected by flooding in Ballina||Ticket issued on/before 30 March 2022 for travel between 30 March 2022 and 6 April 2022.||Rebook or Credit||428662|
|Commercial Policy Changes to Economy Booking Classes on flights operated by Emirates||Tickets issued on/before 24 March 2022 for travel on/after 11 April 2022||Reissue ticket||428661|
|Passengers Not Eligible to Travel to or from Australia with Qantas due to Vaccine Requirements||Tickets issued on or prior to 20 October 2021 for travel between 1 November 2021 to 1 July 2022||Rebook or Credit or Refund||750550|
Major aircraft order to shape Qantas Group's future
Published 2 May 2022
For more than 100 years, Qantas has been at the forefront of aviation innovation and transforming the way the world travels.
Qantas Distribution Platform launches Name Change Fee capability
Published 21 April 2022
The Qantas Distribution Platform now has the capability for you to issue a Name Change Fee for Name Change requests made by your customers.
Commercial Policy - Fly Well
Published 19 April 2022
The health and safety of our customers is, and always has been our highest priority.
The Qantas Learning Hub can be used to access a range of learning bites. Our agent training platform covers product, services and fares to help you become a Qantas expert.
Qantas Group Travel
Sports events, mining operations, conferences and more. If you're booking a group of 10 or more, or have 20 or more passengers travelling to the same destination for a common purpose, Qantas Group Travel has you covered.
We acknowledge the Aboriginal and Torres Strait Islander, Traditional Custodians of the land on which we work, live and fly.
We pay respect to Elders past, present and emerging.