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Commercial policies for bookings impacted by
COVID-19
Qantas is providing more flexibility for customers. This latest update allows customers up until 31 December 2022 to complete all travel.

Find out more

Agency News

Commercial Policies issued for Qantas Customers

Summary of current Commercial Policies for Qantas Customers

Commercial policy Dates Options Authority code
Australia Domestic Border Closures - domestic itineraries Tickets issued on/before 29 July 2020 for travel between 29 July 2020 and 31 January 2021
(travel within 30days)

Customers who are impacted by Australian domestic interstate border closures or are unable to travel to Australia due to an International border closure.

Customers may:

1) Rebook to an alternative Qantas Airways flight.
2) Retain the value of the ticket in credit.

 

638321
Qantas customers impacted by Coronavirus with tickets issued on/after 31 January 2019 Tickets issued on/after 31 January 2019 and before 24 September for travel on/before 31 March 2021
Conditions:
  • Waiver is valid for tickets issued on/after 31 January 2019 and before 24 September 2020 booked for travel on/before 31 March 2021.
  • Ticket can be held in credit until 31 December 2022. If a ticket has an issue date prior to 31 January 2020, you will need to reissue the ticket prior to 31 December 2021. This will ensure all eTickets are open for use until 31 December 2022. Travel must be completed by 31 December 2022.
628179
Qantas International Flight Cancellations due to Demand Impact of Coronavirus Tickets issued on/before 03 June 2020

For travel on flights cancelled due to the demand impact of Coronavirus, including:

  • Qantas and Jetstar International flights between 17 March 2020 and 24 October 2020, which have been cancelled due to the demand impact of Coronavirus.

In all POS, customers may:

1) Rebook (where possible) to an alternative Qantas Airways operated flight.
2) Rebook (where possible) to a partner airline operated flight – please refer to Schedule Change Policy options.
3) Retain the value of the ticket in credit – Ticket can be held in credit until 31 December 2022. If a ticket has an issue date prior to 31 January 2020, you will need to reissue the ticket prior to 31 December 2021. This will ensure all eTickets are open for use until 31 December 2022. Travel must be completed by 31 December 2022. If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
4) Refund

623062
Qantas Customers affected by Northern Winter 2020 Qantas international flight cancellations Tickets issued on/before 1 October 2020 1) Rebook (where possible) to the next available Qantas Airways operated flight
Book same class if possible, otherwise lowest available class in the same cabin. Where a cabin is no longer available, customers can be reaccommodated / rebooked on the next available Qantas operated flight in a lower cabin and offered a partial refund if applicable.
2) Rebook (where possible) to a partner airline operated flight - please refer to the Schedule Change Policy
3) Retain the value of the ticket in credit Ticket can be held in credit until 31 December 2022.
4) If a ticket has an issue date prior to 31 January 2020, you will need to reissue the ticket prior to 31 December 2021. This will ensure all eTickets are open for use until 31 December 2022. Travel must be completed by 31 December 2022. If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
5) Refund
If the above alternative options are not suitable, customers are entitled to a refund. Customers who have commenced their journey are entitled to a refund of the impacted sector/s.
638322

All Current Commercial Policies issued for Qantas Customers

Commercial policies for cancellations of services between Seoul and Sydney with Asiana Airlines, suspension of El Al services between Tel Aviv and Hong Kong, Bangkok and Tokyo  and travel to/from/via Mainland China have now been consolidated within the commercial policy for Qantas International flight cancellations due to Coronavirus.  

Coronavirus travel update

Published 16 October 2020

Commercial Policies and information on recent immigration changes for your customers who have been impacted by the coronavirus.

Qantas to launch flights to Merimbula in time for summer

Published 9 October 2020

Qantas has today announced it will launch flights from Sydney to Merimbula for the first time, bringing much needed competition to the route in time for the summer holidays. 

Update on the Learning Hub

Published 9 October 2020

The Qantas Agency Learning Team would like to thank you for your ongoing engagement on the Learning Hub and participating in Live Classrooms, especially during the last 6 months. 

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