Find all our policies in one place and service your customers with ease

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Travel Credits Hub

Our Credits have been extended three times since 2020 to make it easier for your customers to use their remaining credits for their next Australian domestic or international trip, this year or next. Please refer to our Travel Credits Hub.

Commercial Policies issued for Qantas Customers

The most recently issued policies are listed below. For a quick reference guide to all current policies and to view current and past policies in full please refer to our Commercial Policies page.

Agency News

Commercial and reward bookings policy for customers impacted by Air Vanuatu suspension

Published 29 May 2024

The following commercial policy is available to customers holding a valid 081 ticket issued on/before 29 May 2024 for travel between 8 May 2024 - 30 April 2025.

Commercial policy for customers impacted by adverse weather conditions in Brazil

Published 31 May 2024

The following commercial policy is available to customers holding a valid 081 ticket issued on/before 7 May 2024 for travel between 2 May - 26 October 2024.

Win with the Qantas Learning Hub!

Published 12 June 2024

Say hello to the Qantas Learning Hub, a custom-built platform made to give you easy access to learn about everything Qantas.

Plus, agents who complete ten learning modules between 1 April and 30 September 2024, will be entered to win the grand prize of a five-night trip to Australia including accommodations, activities, and two Economy return tickets to Sydney. 

Benefits of Qantas Agency Connect

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All the Qantas Policies and Guidelines you need in one place

Stay connected with Agency News

Your destination for our latest news updates

Sell Qantas with confidence

Become a Qantas expert with our product and network guides

Learning Hub

The Qantas Learning Hub can be used to access a range of learning bites. Our agent training platform covers product, services and fares to help you become a Qantas expert.

Qantas Group Travel

Sports events, mining operations, conferences and more. If you're booking a group of 10 or more, or have 20 or more passengers travelling to the same destination for a common purpose, Qantas Group Travel has you covered.


We acknowledge the Aboriginal and Torres Strait Islander, Traditional Custodians of the land on which we work, live and fly. ​

We pay respect to Elders past, present and emerging.