Qantas aircraft tail

Fly Flexible

We've introduced further flexibility on eligible Qantas flights so your customers can book their next trip with confidence.

Find out more

Agency News

Commercial Policies issued for Qantas Customers

The most recently issued policies are listed below. For a quick reference guide to all current policies and to view current and past policies in full please refer to our Commercial Policies page.

Commercial Policy Valid For Summary of Options Authority
Northern winter 2021 Qantas International flight cancellations Tickets issued on/before 26 August 2021 for travel between 31 October 2021 and 26 March 2022 Rebook or Credit or Refund 737727
Customers Impacted by Coronavirus with Extended Ticket Validity to 31 December 2023  Tickets issued on/before 30 September 2021 Rebook 628179
Ticket credits for multiple bookings for Qantas customers impacted by Coronavirus Tickets issued on/before 30 September 2021 (for Australia and New Zealand agents only) Credit 628180
Temporary Addendum to Domestic Reissue Policy due to Security Surcharge Suspension Refer to policy (for point of sale Australia agents only) Rebook 638340
Australia Domestic Border Closures - domestic itineraries Tickets issued on/before 30 September 2021 for travel between 29 July 2020 and 30 September 2021 Rebook or Credit 638321

Qantas group outlines strategy for restarting International flights

Published 26 August 2021

The Qantas Group has today provided more detail on preparations for restarting its international flights, with plans linked to the vaccine rollout in Australia and key overseas markets.

Commercial policy for Qantas customers affected by Northern winter 2021 Qantas International flight cancellations

Published 26 August 2021

This policy is available to Qantas customers holding a valid 081 ticket issued on/before 26 August 2021 for travel between 31 October 2021 and 26 March 2022.

Digital health pass will be ticket to fly for Qantas and Jetstar flights

Published 29 July 2021

The Qantas Group has today confirmed it will work with the International Air Transport Association (IATA) to rollout a digital health pass when regular Qantas and Jetstar international flights resume.

Benefits of Qantas Agency Connect

Learning Hub

Register or sign in to the Qantas Learning Hub to access a range of learning bites. Our agent training platform covers product, services and fares to help you become a Qantas expert.
 

Qantas Group Travel

Sports events, mining operations, conferences and more. If you're booking a group of 10 or more, or have 20 or more passengers travelling to the same destination for a common purpose, Qantas Group Travel has you covered.

 

We acknowledge the Aboriginal and Torres Strait Islander, Traditional Custodians of the land on which we work, live and fly. ​

We pay respect to Elders past, present and emerging.