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Commercial Policies issued for Qantas Customers

Here is a summary of our current Commercial Policies for Qantas Customers, alternatively view our dedicated page

Commercial policy	Dates	Options	Authority code
Qantas Customers Impacted by the Suspension of the Trans Tasman Quarantine Free Travel	Tickets issued on/before 6 May 2021	Rebook Rebook to another Qantas Airways operated flight within 14 days If the same booking class is not available, the lowest booking class within the same cabin may be booked If the new fare is of a higher value than the existing ticketed fare, no adcol is to be collected from the customer	638343
Qantas customers affected by Northern summer 2021 Qantas International flight cancellations	Tickets issued on/before 26 February 2021	1) Rebook (where possible) to the next available Qantas Airways operated flight Book same class if possible, otherwise lowest available class in the same cabin. Where a cabin is no longer available, customers can be reaccommodated / rebooked on the next available Qantas operated flight in a lower cabin and offered a partial refund if applicable. 2) Rebook (where possible) to a partner airline operated flight - please refer to the Schedule Change Policy New Zealand - for passengers re-accommodated via AKL, customers can be booked on a Qantas flight operated by Air New Zealand or Jetstar. The New Zealand domestic sector must be rebooked in the same class as the fare purchased. Emirates - QF pax booked in PY can be rebooked into R class (Y cabin) on EK operated and refund the fare difference. Rebooking is not allowed in the inbound (into AU) direction due to capacity limits set by the government. 3) Retain the value of the ticket in credit Ticket can be held in credit until 31 December 2023. If a ticket has an issue date prior to 31 January 2020, you will need to reissue the ticket prior to 31 December 2021. This will ensure all eTickets are open for use until 31 December 2023. Travel must be completed by 31 December 2023. If the new fare is of a higher value than the existing ticketed fare, the are difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply. 4) Refund If the above alternative options are not suitable, customers are entitled to a refund. Customers who have commenced their journey are entitled to a refund of the impacted sector/s.	638327
Fly Flexible	Allowing customers unlimited fee-free changes.	Customers may: Rebook to an alternate Qantas flight with a “QF” flight number operated by Qantas / QantasLink Rebooking permitted in the same or higher booking class Change fees do not apply Fare difference and/or additional surcharges, fees or taxes are payable if the new ticket is of a higher value than the original ticket New travel dates must be within ticket validity	638328
Australia Domestic Border Closures - domestic itineraries	Tickets issued on/before 23 April 2021 for travel between 29 July 2020 and 27 April 2021 (travel within 30days)	Customers who are impacted by by a change in Australian Domestic State border policy, are unable to travel due to having been in a Covid-19 hot spot in the previous 14 days prior to travel or unable to travel to Australia due to an International border closure. Customers may: Rebook to an alternative Qantas Airways flight. Retain the value of the ticket in credit.	638321
Qantas customers impacted by Coronavirus extended ticket validity	Tickets issued on or prior to 28 February 2021	Conditions: Waiver is valid for tickets issued on or prior 28 February 2021. Ticket can be held in credit until 31 December 2023. If a ticket has an issue date prior to 31 January 2020, you will need to reissue the ticket prior to 31 December 2021. This will ensure all eTickets are open for use until 31 December 2023. Travel must be completed by 31 December 2023.	628179

All Current Commercial Policies issued for Qantas Customers

Commercial policies for cancellations of services between Seoul and Sydney with Asiana Airlines, suspension of El Al services between Tel Aviv and Hong Kong, Bangkok and Tokyo and travel to/from/via Mainland China have now been consolidated within the commercial policy for Qantas International flight cancellations due to Coronavirus.

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Published 7 May 2021

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New routes, more flights as jets to call Adelaide home

Published 7 May 2021

Adelaide will be the home of five Embraer E190 aircraft as Qantas continues to boost domestic flights in response to growing leisure and corporate travel demand.

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Fly flexible

Published 6 April 2021

Whether your customers are travelling for work or planning a long overdue holiday, we know plans sometimes need to change. That's why we've introduced further flexibility so your customers can book their next trip with confidence.

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