Site Map

Policies

Book and Service

Customer Contact Details
Married Flights
Fictitious Name Check
Through Flight Information
Unaccompanied Minor and Young Passenger
Manage Booking
Duplicate Booking Process
Travelling with Pets
Preventing Auto Cancellation
Automatic Waitlist Clearance
Travel to South Africa for Children
Travel to the USA Requirements

Fares and Ticketing

E-Ticketing Authority
Ticket Validation to Qantas 081
Qantas Ticket Validity
Ticket Revalidation
Grouping Taxes Information
Electronic Miscellaneous Document (EMD)
Infant Fare and Ticketing Guidelines
No Show Information
Currency Conversion Guide

Changes Reissues and Refunds

Qantas and Other Airline Schedule Change Policy
Schedule Change and Disruption Handling Guide
Involuntary Downgrade
Change of Travel Management Company (TMC)
Change Fee Information
Name Correction and Name Change
International Ticket Reissue Policy
Domestic Ticket Reissue Policy
Qantas (081) Refund Policy

Ticket Taxes, Fee's and Charges

Qantas Agency Connect Service Fees
Goods and Services Tax (GST) Application
Hong Kong Airport Passenger Security Charge
Card Payment (OB) Fees
Q Surcharges
 

Specific Needs

Mobility Assistance
Service Dogs
Travelling with a Carer
Deaf or Hearing Impaired Passengers
Blind or Vision Impaired Passengers
Use of Medical Oxygen on Qantas Services
Travelling with Stretchers

Baggage Information

Pre-Purchase Additional Baggage
Interline and Through Checked Baggage
Musicians Allowance
Extra Seat for Bulky Carry-on Cabin Baggage

 

Seating, Inflight Dining and Cabin Upgrades

Bid Now Upgrades
Select a Seat
Extra Seat (EXST) for Personal Comfort
Extra Legroom Seats and Exit Row Seats
Special Meals
Menu Select

 

 

Clue Cards and Quick Reference Guides

 oneworld and Global Fare Products
Domestic and International Clue Cards
IATA Traffic Conference Areas
Check-in Options
How to Read a Route Map
Your Customer's Name
Family Travel Guide
Caring for Your Customer

 

Agent Information, ADMs and GDS Guidelines

Guidelines for GDS Use
GDS Formats
ADM Information
Base Commission
Agent Rebate (AD) Travel Policy
Competitive Booking Source
Class Mismatch

 

 

Products

Qantas Business Rewards

Introduction and Benefits
Qantas Business Rewards Offers
Qantas Business Rewards at all Levels
Level Advance Information
Agent Fares and Ticketing
Qantas Business Rewards Agent Toolkit
Missing Points Claim Process

Destination Guides

Australia
Africa
Asia
Europe
Middle East
New Zealand
North America
South America

Network Route Maps

Australia
Africa and Middle East
Asia
China
UK and Europe
New Zealand, South Pacific and East Timor
North America
South America

Airport Experience and Services
Airport Guides
Check In Information
Airport Lounges
The Qantas Club
Valet Parking
Dubai Connect
Complimentary Coach Service
Chauffeur Drive


 

Inflight Product and Services
Domestic Economy
Domestic Business
International Economy
International Premium Economy
International Business
International First

Alliances
Qantas and Emirates
Qantas and China Eastern Partnership
Jetstar
oneworld

Qantas Frequent Flyer

Upgrade Commercial Ticket Booking Classes
Points Calculator
Claim Missing Points
Bid Now Upgrades

American Express Qantas Corporate Card

American Express Qantas Card Program
AMEX Qantas Card Fact Sheet
AMEX Qantas Card FAQs
AMEX Partner Plus Lead Fact Sheet

Seat Maps

Boeing 787-9
Boeing 747-400
Airbus 380
Airbus 330-200

Qantas Channel