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If you are holding a Qantas ticket for travel before 31 July 2020 you can now get a flight credit valid for booking and travel by 31 December 2021. This includes flight credits issued on or after 31 January 2020. Flight credits must be requested by 30 April 2020.*
* The flight credit is valid for booking and travel by 31 December 2021. The change fee will be waived. Flight credits issued on or after 31 January 2020 will be automatically extended and may take 3-4 weeks to be updated in our system.
1. Go to Manage Booking
2. Enter your booking reference and your last name in the relevant fields to log in
3. Scroll down to the 'Flights' heading or click 'Flight details' on the left hand navigation to see your booking
4. Click 'Cancel/Voucher' on the right hand side
5. Accept the 'terms and conditions'
All Qantas international flights from Australia will be suspended from the end of March until at least 31 May 2020. For Australian domestic flights, essential connections will be maintained as much as possible, however more than 50 per cent of domestic flying will be suspended until the end of May 2020.
Read more about the domestic network changesQantas Frequent Flyer members who are eligible will have their status automatically extended for 12 months.
Read more about the status extensionDue to Government restrictions, we have closed all Qantas operated lounges across our network. We’ll be applying a six-month extension to eligible paid Qantas Club memberships and most complimentary lounge invitations that were active on 23 March 2020.
Find out more
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You must be a Qantas Frequent Flyer member to earn and redeem Qantas Points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions.
*Prices in AUD. Prices based on payment at qantas.com by BPAY or POLi. Selected travel dates (and days) apply. Other conditions apply.
