Qantas Agency Connect Service Requests

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Agency News

Commercial Policies issued for Qantas Customers

The most recently issued policies are listed below. For a quick reference guide to all current policies and to view current and past policies in full please refer to our Commercial Policies page.

View Commercial Policy Ticket Credit Redemption Opera house at night


Qantas is providing further flexibility to customers to utilise credits by allowing tickets to be reissued before 31 December 2023 for travel within the ticket validity.

View Commercial Policy Ticket Credit Redemption

Qantas boosts international network: restoring capacity, adding more aircraft, launching new routes

Published 19 May 2023

Qantas will boost its international network with extra flights, more aircraft and new routes as it restores capacity in line with strong travel demand and the broader recovery of the aviation industry.

Access the Qantas Distribution Platform Capability Listing glossary

Published 9 May 2023

Accessible online, or to download, you can now view agency-specific definitions aligned to over 80 Qantas Distribution Platform capabilities. 

Qantas Agency Connect Service Requests

Published 5 May 2023

Qantas Agency Connect Service Requests enables you 24/7 access to a suite of support tools to assist in managing your customers booking requirements.

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The Qantas Learning Hub can be used to access a range of learning bites. Our agent training platform covers product, services and fares to help you become a Qantas expert.

Qantas Group Travel

Sports events, mining operations, conferences and more. If you're booking a group of 10 or more, or have 20 or more passengers travelling to the same destination for a common purpose, Qantas Group Travel has you covered.


We acknowledge the Aboriginal and Torres Strait Islander, Traditional Custodians of the land on which we work, live and fly. ​

We pay respect to Elders past, present and emerging.