Agency News
Commercial Policies issued for Qantas Customers
The most recently issued policies are listed below. For a quick reference guide to all current policies and to view current and past policies in full please refer to our Commercial Policies page.
| Commercial Policy | Valid For | Summary of Options | Authority |
| Commercial Policy for Customers Impacted by Change in Minimum Connecting Time - Australian Domestic Connections to Qantas International Flights | Tickets issued on or before 10 August 2022 | Rebook or Credit or Refund | 428671 |
| Commercial Policy for Customers with an Australian Domestic Connection to an International Flight | Tickets issued on or before 29 July 2022 for travel on or before 31 August 2022 | Rebook | 428669 |
| Passengers Not Eligible to Travel to or from Australia with Qantas due to Vaccine Requirements | Tickets issued on or prior to 20 October 2021 for travel between 1 November 2021 to 18 July 2022 | Rebook or Credit or Refund | 750550 |
| Commercial Policy for reaccommodation of customers travelling on Qantas codeshare flights between Sydney and Seoul (Incheon) | Tickets issued on/before 24 June 2022 for travel to/from ICN on 1 July 2022 to 31 August 2022. | Rebook or Credit or Refund | 428666 |
|---|---|---|---|
| Commercial Policy – Fly Well | For travel between 12 June 2020 and 30 September 2022 | Rebook or Credit | 628183 |
| Commercial Policy Changes to Economy Booking Classes on flights operated by Emirates | Tickets issued on/before 24 March 2022 for travel on/after 11 April 2022 | Reissue ticket | 428661 |
Commercial Policy for Customers Impacted by Change in Minimum Connecting Time - Australian Domestic Connections to Qantas International Flights
Published 10 August 2022
This policy provides options to impacted customers as a result of changes made to the minimum connecting time for customers connecting from a Qantas Australian domestic flight to a Qantas International flight.
Qantas ramps up Trans-Tasman flights in time for ski season
Published 23 May 2022
Qantas has restarted four routes on the trans-Tasman network, Sydney to Queenstown and Wellington, and Melbourne to Christchurch and Wellington. Brisbane to Christchurch restarts on 24 May.
Direct London flights back as Perth takes off again
Published 23 May 2022
QF9 from Melbourne to London (via Perth) has returned to Perth for the first time in more than two years, after being temporarily rerouted during the closure of WA border.
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