Commercial Policies issued for Qantas Customers
Here are some of our Commercial Policies for Qantas Customers, for all Commercial Policies view our dedicated page
|Qantas Customers Impacted by the Relocation of State of Origin from Melbourne on 9 June 2021||Tickets issued on/before 31 May 2021 for travel between 5 June 2021 and 13 June 2021||
|Australia Domestic Border Closures - domestic itineraries||Tickets issued on/before 10 June 2021 for travel between 29 July 2020 and 17 June 2021||
Customers who are impacted by a change in Australian Domestic State border policy, are unable to travel due to having been in a Covid-19 hot spot in the previous 14 days prior to travel or unable to travel to Australia due to an International border closure.
|Qantas Passengers Impacted by the Suspension of the Trans-Tasman Quarantine Free Travel||Tickets issued on/before 10 June for travel between 25 May 2021 - 17 June 2021||
Rebook to another Qantas Airways operated flight within 14 days
|Qantas customers affected by Northern winter 2021 Qantas International flight cancellations||Tickets issued on/before 24 May for travel between 31 October 2021 and 19 December 2021||
New Zealand - for passengers reaccommodated via AKL, customers can be booked on a Qantas flight operated by Air New Zealand or Jetstar. The New Zealand domestic sector must be rebooked in the same class as the fare purchased.
Emirates - QF pax booked in PY can be rebooked into R class (Y cabin) on EK operated and refund the fare difference. Rebooking is not allowed in the inbound (into AU) direction due to capacity limits set by the government.
|Fly Flexible||Allowing customers unlimited fee-free changes.||
|Commercial policy for unwell customers with covid symptoms||This is limited for domestic and tasman travel for departures between 12 June 2020 and 31 July 2021, with changes permitted from 7 days prior to departure until the schedule departure time.||
|Commercial policy for ticket credits for multiple bookings for Qantas customers impacted by Coronavirus||Tickets issued on/before 28 February 2021||
|Qantas customers impacted by Coronavirus extended ticket validity||Tickets issued on or prior to 28 February 2021||
Qantas Group update on International services
Published 13 May 2021
The Federal Government has revised its anticipated timeline for the completion of Australia's vaccine rollout to end-2021 and its timeline for significantly reopening our international borders to mid-2022.
Published 13 May 2021
Whether your customers are travelling for work or planning a long overdue holiday, we know plans sometimes need to change. That's why we've introduced further flexibility so your customers can book their next trip with confidence.
New routes, more flights as jets to call Adelaide home
Published 7 May 2021
Adelaide will be the home of five Embraer E190 aircraft as Qantas continues to boost domestic flights in response to growing leisure and corporate travel demand.
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Qantas Group Travel
Sports events, mining operations, conferences and more. If you're booking a group of 10 or more, or have 20 or more passengers travelling to the same destination for a common purpose, Qantas Group Travel has you covered.