Boeing 787 dreamliner

Fly flexible

We've introduced further flexibility on eligible Qantas flights  so your customers can book their next trip with confidence.

Find out more

Agency News

Commercial Policies issued for Qantas Customers

Here are some of our Commercial Policies for Qantas Customers, for all Commercial Policies view our dedicated page

Qantas Customers Impacted by the Relocation of State of Origin from Melbourne on 9 June 2021 Tickets issued on/before 31 May 2021 for travel between 5 June 2021 and 13 June 2021

Customers may:

  • Retain the value of the ticket in credit.
  • New travel dates must be within ticket validity.
737729
Australia Domestic Border Closures - domestic itineraries Tickets issued on/before 10 June 2021 for travel between 29 July 2020 and 17 June 2021 

Customers who are impacted by a change in Australian Domestic State border policy, are unable to travel due to having been in a Covid-19 hot spot in the previous 14 days prior to travel or unable to travel to Australia due to an International border closure.

Customers may:

  • Rebook to an alternative Qantas Airways flight.
    Retain the value of the ticket in credit.
638321
Qantas Passengers Impacted by the Suspension of the Trans-Tasman Quarantine Free Travel Tickets issued on/before 10 June for travel between 25 May 2021 - 17 June 2021

Customers may:

Rebook to another Qantas Airways operated flight within 14 days

  • If the same booking class is not available, the lowest booking class within the same cabin may be booked.
  • If the new fare is of a higher value than the existing ticketed fare, no adcol is to be collected from the customer.
737728
Qantas customers affected by Northern winter 2021 Qantas International flight cancellations Tickets issued on/before 24 May for travel between 31 October 2021 and 19 December 2021

Rebook:

  • Rebook to next available Qantas operated flight
  • Book same class if possible, otherwise lowest available class in the same cabin
  • Where a cabin is no longer available, customers can be accommodated / rebooked on the next available Qantas operated flight in a lower cabin and offered a partial refund if applicable
  • Rebook to a partner airline operated flight - please refer to the reaccommodation options inthe Schedule Change Policy except in relation to booking classes which are as per below:

New Zealand - for passengers reaccommodated via AKL, customers can be booked on a Qantas flight operated by Air New Zealand or Jetstar. The New Zealand domestic sector must be rebooked in the same class as the fare purchased.

Emirates - QF pax booked in PY can be rebooked into R class (Y cabin) on EK operated and refund the fare difference. Rebooking is not allowed in the inbound (into AU) direction due to capacity limits set by the government.

737727
Fly Flexible Allowing customers unlimited fee-free changes.

 Customers may:

  • Rebook to an alternate Qantas flight with a “QF” flight number operated by Qantas / QantasLink
  • Rebooking permitted in the same or higher booking class
  • Change fees do not apply 
  • Fare difference and/or additional surcharges, fees or taxes are payable if the new ticket is of a higher value than the original ticket
  • New travel dates must be within ticket validity
638328
Commercial policy for unwell customers with covid symptoms This is limited for domestic and tasman travel for departures between 12 June 2020 and 31 July 2021, with changes permitted from 7 days prior to departure until the schedule departure time.

 Customers may:

  • Rebook to an alternate Qantas flight with a “QF” flight number operated by Qantas / QantasLink
  • Permitted from 7 days prior to departure until the schedule departure time
  • Red eDeal changes permitted on day of departure
  • Change fees do not apply
  • New travel dates to be no later than 14 days from the original ticketed departure date
  • Fare difference and/or additional surcharges, fees or taxes are payable if the new ticket is of a higher value than the original ticket
628183
Commercial policy for ticket credits for multiple bookings for Qantas customers impacted by Coronavirus Tickets issued on/before 28 February 2021

Customer options:

  • Ticket can be held in credit until 31 December 2023 (ticket must be reissued and travel completed by 31 December 2023).
  • If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
  • If the new fare is a lower value than the existing ticketed fare, ticket must be reissued to Pseudo flight to enable future use of held funds.
628180
Qantas customers impacted by Coronavirus extended ticket validity Tickets issued on or prior to 28 February 2021 
Conditions:
  • Waiver is valid for tickets issued on or prior 28 February 2021.
  • Ticket can be held in credit until 31 December 2023. If a ticket has an issue date prior to 31 January 2020, you will need to reissue the ticket prior to 31 December 2021. This will ensure all eTickets are open for use until 31 December 2023. Travel must be completed by 31 December 2023.
628179

Qantas Group update on International services

Published 13 May 2021

The Federal Government has revised its anticipated timeline for the completion of Australia's vaccine rollout to end-2021 and its timeline for significantly reopening our international borders to mid-2022.

Fly flexible

Published 13 May 2021

Whether your customers are travelling for work or planning a long overdue holiday, we know plans sometimes need to change. That's why we've introduced further flexibility so your customers can book their next trip with confidence.

New routes, more flights as jets to call Adelaide home

Published 7 May 2021

Adelaide will be the home of five Embraer E190 aircraft as Qantas continues to boost domestic flights in response to growing leisure and corporate travel demand.

SubscribeOpens external site in a new window to our Agency news to receive the latest information

Benefits of Qantas Agency Connect

Stay connected with Agency News

Your destination for our latest news updates

Help service your customers with access 24/7

Log your service requests online to save time

Learning Hub

Register or sign in to the Qantas Learning Hub to access a range of learning bites. Our agent training platform covers product, services and fares to help you become a Qantas expert.
 

Qantas Group Travel

Sports events, mining operations, conferences and more. If you're booking a group of 10 or more, or have 20 or more passengers travelling to the same destination for a common purpose, Qantas Group Travel has you covered.