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Commercial Policies issued for Qantas Customers

The most recently issued policies are listed below. For a quick reference guide to all current policies and to view current and past policies in full please refer to our Commercial Policies page.

Commercial Policy Valid For Summary of Options Authority
Commercial Policy for Customers Impacted by Change in Minimum Connecting Time - Australian Domestic Connections to Qantas International Flights Tickets issued on or before 10 August 2022 Rebook or Credit or Refund 428671
Commercial Policy for Customers with an Australian Domestic Connection to an International Flight Tickets issued on or before 29 July 2022 for travel on or before 31 August 2022 Rebook 428669
Passengers Not Eligible to Travel to or from Australia with Qantas due to Vaccine Requirements Tickets issued on or prior to 20 October 2021 for travel between 1 November 2021 to 18 July 2022 Rebook or Credit or Refund 750550
Commercial Policy for reaccommodation of customers travelling on Qantas codeshare flights between Sydney and Seoul (Incheon) Tickets issued on/before 24 June 2022 for travel to/from ICN on 1 July 2022 to 31 August 2022. Rebook or Credit or Refund 428666
Commercial Policy – Fly Well For travel between 12 June 2020 and 30 September 2022 Rebook or Credit 628183
Commercial Policy Changes to Economy Booking Classes on flights operated by Emirates Tickets issued on/before 24 March 2022 for travel on/after 11 April 2022 Reissue ticket 428661

Qantas bolsters international access to the Qantas Distribution Platform

Published 10 August 2022

Qantas has today bolstered international access to the Qantas Distribution Platform, activating 26 new countries, to further extend the ability for global agents to access Qantas’ advanced retailing technology.

Commercial Policy for Customers Impacted by Change in Minimum Connecting Time - Australian Domestic Connections to Qantas International Flights

Published 10 August 2022

This policy provides options to impacted customers as a result of changes made to the minimum connecting time for customers connecting from a Qantas Australian domestic flight to a Qantas International flight.

Qantas to expand Perth gateway with flights to Johannesburg and Jakarta

Published 24 June 2022

Qantas will significantly boost its international network from Perth with flights to Johannesburg and Jakarta set to take off later this year.

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We acknowledge the Aboriginal and Torres Strait Islander, Traditional Custodians of the land on which we work, live and fly. ​

We pay respect to Elders past, present and emerging.