Agency News
Commercial Policies issued for Qantas Customers
The most recently issued policies are listed below. For a quick reference guide to all current policies and to view current and past policies in full please refer to our Commercial Policies page.
| Commercial Policy | Valid For | Summary of Options | Authority |
| Northern winter 2021 Qantas International flight cancellations | Tickets issued on/before 26 August 2021 for travel between 31 October 2021 and 26 March 2022 | Rebook or Credit or Refund | 737727 |
|---|---|---|---|
| Customers Impacted by Coronavirus with Extended Ticket Validity to 31 December 2023 | Tickets issued on/before 30 September 2021 | Rebook | 628179 |
| Ticket credits for multiple bookings for Qantas customers impacted by Coronavirus | Tickets issued on/before 30 September 2021 (for Australia and New Zealand agents only) | Credit | 628180 |
| Temporary Addendum to Domestic Reissue Policy due to Security Surcharge Suspension | Refer to policy (for point of sale Australia agents only) | Rebook | 638340 |
| Australia Domestic Border Closures - domestic itineraries | Tickets issued on/before 30 September 2021 for travel between 29 July 2020 and 30 September 2021 | Rebook or Credit | 638321 |
Qantas group outlines strategy for restarting International flights
Published 26 August 2021
The Qantas Group has today provided more detail on preparations for restarting its international flights, with plans linked to the vaccine rollout in Australia and key overseas markets.
Commercial policy for Qantas customers affected by Northern winter 2021 Qantas International flight cancellations
Published 26 August 2021
This policy is available to Qantas customers holding a valid 081 ticket issued on/before 26 August 2021 for travel between 31 October 2021 and 26 March 2022.
Digital health pass will be ticket to fly for Qantas and Jetstar flights
Published 29 July 2021
The Qantas Group has today confirmed it will work with the International Air Transport Association (IATA) to rollout a digital health pass when regular Qantas and Jetstar international flights resume.
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