Help and Support
What is Qantas Agency Connect?
Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime.
You can view our Site Map here.
Qantas Agency Connect Service Requests enables you 24/7 access to a suite of support tools to assist in managing your customer booking requirements.
Below are the most common self-service requests, or you can view all Service Requests here.
If a service request cannot be actioned online, please contact the Qantas Agency Connect team for assistance.
The Qantas Agency Connect site is available to you 24/7 for service requests, policies and information. Please email the Qantas Agency Connect Team for:
- Schedule Changes when unable to be actioned online
- Fare reassessment for imminent departures
- Any fare reassessments that cannot be requested online and oneworld fare quotes and reassessments
Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.
Group Travel offers flexible fares across all destinations and cabin types. For Fare rules please view our clue cards.
- Australia Domestic Fare structure clue card (PDF)Opens external site
- International Fare structure clue card (PDF)Opens external site
View Frequently Asked Questions:
|Qantas Department||Contact||Operating Hours|
|Qantas Agency Connectemail@example.com||Monday to Friday
9am - 5pm PDT
|Qantas Group Travelfirstname.lastname@example.org||Monday to Friday
9am - 5pm PDT
|Qantas Contact Centres||1 800 227 4500
||24 hours – 7 days a week
For our overseas offices refer to Qantas Contacts
|Customer Specific Needs Team||1 800 233 4414
For medical clearance requirements submit Qantas Group Medical Travel Clearance Form online
|24 hours – 7 days a week
|Freightemail@example.com||Monday to Friday
6am - 5pm PDT
6am - 3:30pm PDT
|Customer Care||Submit a Customer Care Form on behalf of your customer