Help and Support
What is Qantas Agency Connect?
Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime.
You can view our Site Map here.
Qantas Agency Connect Service Requests enables you 24/7 access to a suite of support tools to assist in managing your customer booking requirements.
Below are the most common self-service requests, or you can view all Service Requests here.
Schedule Change
Complete this service to manage your customer’s booking and obtain an authority to reissue their ticket following a schedule change
Fare Quote or Reassessment
Submit this form for a guaranteed Qantas fare quote or reassessment to be added to your customer’s booking
Fare Rule Waiver
Request a fare rule waiver for change fee, ticketing time limit, expired fare or ticket validity
If a service request cannot be actioned online, please contact the Qantas Agency Connect team for assistance.
The Qantas Agency Connect site is available to you 24/7 for service requests, policies and information. Please email the Qantas Agency Connect Team for:
- Schedule Changes when unable to be actioned online
- Fare reassessment for imminent departures
- Any fare reassessments that cannot be requested online and oneworld fare quotes and reassessments
Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.
Group Travel offers flexible fares across all destinations and cabin types. For Fare rules please view our clue cards.
- Australia Domestic Fare structure clue card (PDF)Opens external site
- International Fare structure clue card (PDF)Opens external site
Visit Qantas Group TravelOpens external site in a new window.
View Frequently Asked Questions:
General FAQs
Relating to ticketing, use of the site, functionality and policies.
Qantas Agency Connect FAQs
Relating to how to get your agency started with Qantas Agency Connect.
| Qantas Department | Contact | Operating Hours |
| Qantas Agency Connect | qantasagencyconnectna@qantas.com.au | Monday to Friday 9am - 5pm PDT |
| Qantas Group Travel | northamerica@qantasgrouptravel.com | Monday to Friday 9am - 5pm PDT |
| Qantas Contact Centres | 1 800 227 4500 |
24 hours – 7 days a week For our overseas offices refer to Qantas Contacts |
| Customer Specific Needs Team | 1 800 233 4414 For medical clearance requirements submit Qantas Group Medical Travel Clearance Form online specialhandling@qantas.com.au |
24 hours – 7 days a week |
| Freight | qffreightusa@qantas.com.au | Monday to Friday 6am - 5pm PDT Saturday 6am - 3:30pm PDT |
| Customer Care | Submit a Customer Care Form on behalf of your customer |
N/A |