Electronic Miscellaneous Document (EMD)

An Electronic Miscellaneous Document (EMD) is the industry standard method for documenting airline related charges.

General Information

Types of EMD

There are two types of EMDs:

EMD-A (Associated) 

Issued for the following services and linked to the specific flight coupon/s of a ticket:

  • Advance Seat Selection 
  • Pre-purchased Additional Baggage 

EMD-S (Stand-alone)

Issued for the following stand-alone payments to Qantas: 

  • Payments for Group Travel deposits and finals
  • Service Fees
  • Qantas Club
  • Prepaid Freight Charges
  • Payments for ticketing, name correction and special handling
  • Change Fees - which are receipted separately from the ticket using EMD-S

Group Travel Payments

All EMD payments are made at the nett level and as a lump sum to Qantas Group Travel. 

  • Nett level means the payment on the EMD is paid to Qantas once any commission has been deducted. 
  • The commission level must be manually amended to 0% on the EMD document. 
  • Lump Sum means the combined total of the payment with no breakdown including:
    • Fares
    • Ticket Taxes
    • Carrier Charges
    • Change Fees
    • Service Fees (where applicable) 
    • Group Deposit Payments 
    • Group Final Payments

Where no standard commission is due, the value remains as a nett level and no adjustment is required. This applies to: 

  • Domestic Fares
  • Trans Tasman Fares
  • Corporate Private Fares
  • Competitive Price Match/One Off Fares
  • Ticket Taxes
  • Change Fees
  • Service Fees

Group Travel - Nett Payment  

Nett payments apply to all Group Deposit or Group Final Payments. The nett amount due is provided on your balance statement and final payment statement. 

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Qantas Club Payments

How to Make a Qantas Club Payment by EMD  

  • Payment of Qantas Club memberships can be made through the Qantas Frequent Flyer Service Centre.  
  • An EMD is accepted as a form of payment from travel agents.
  • When completing an EMD via BSPlink, select the Reason for Issuance code as 'A' (air transportation) and submit to Qantas Frequent Flyer Service Centre by: 

Fax
Fax the membership application or renewal form and copy of the EMD to +61 1300 305 747 

Phone:  
Qantas Frequent Flyer Centre call +44 845 747 100 

Mail: 
Send the membership application or renewal form and a copy of the EMD to: 
Qantas Airways Limited  
Locked Bag 5013, 
Alexandria NSW 2015

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Further Information

Our Travel Agent FAQs (PDF) and Quick Reference Guide (PDF) provide detailed information on what you need to know. 

Please refer to your Technology Partner connected to the QDP and other technology systems for technical support on how to issue an EMD and specific entries: 

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EMD Codes - Quick Reference Guide

Seat Selection

Commercial Name EMD Type SSR+ RFIC RFISC
Seat Assignment A RQST, SEAT A 0B5

Group Travel (if applicable)

Commercial Name EMD Type Service Code RFIC RFISC
Group Deposit S DPST D 99A
Group Finals S DPSF I FIN

Freight

Commercial Name EMD Type Service Code RFIC RFISC
Pre-paid Freight S FRGT C 0H1

Qantas Club

Commercial Name EMD Type Service Code RFIC RFISC
Loyalty Memberships S FTCL A QFF

Change Fee* (for Change Fees associated with the applicable fare rule)

Commercial Name EMD Type Service Code RFIC RFISC
Fee-Reissue or Exchange S REIS D 98I
Penalty Fee
(For Jetstar Group fares only)
S PENF D 993

*These codes may vary if utilising an automated re-issue tool - refer to your Technology Partner  

Note on RFISC: 98I - This is the letter I for India, not the number 1  

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Pre-purchased Additional Baggage Allowance

All Qantas Australian domestic flights and Qantas International flights to North and South America (based on piece):

When purchasing additional baggage by EMD, ensure you select the correct option for either PIECE or WEIGHT. This means that if the baggage allowance on your customer’s ticket is based in weight then the pre-purchased additional baggage must be purchased by weight.

Commercial Name (Based on Piece) EMD Type SSR+ Service Code RFIC RFISC
Pre-Paid Baggage A     C 0CC

All Qantas international flights EXCEPT for Qantas flights to North and South America (based on weight):

Commercial Name (Based on Weight) EMD Type SSR+ Service Code RFIC RFISC
Up to 11LB 5KG Baggage A     C 0CW
Up to 22LB 10KG Baggage A     C 0CZ
up to 33LB 15KG Baggage A     C 0C1
Up to 55LB 25KG Baggage A     C 0C4
Up to 35KG Baggage A     C 0C7

Applicable to Amadeus only for both weight and piece:

When purchasing additional baggage by EMD, ensure you select the correct option for either piece or weight (with the exception of Technology Partner Amadeus user information as listed below).

Commercial Name (Based on Weight and Piece) EMD Type SSR+ Service Code RFIC RFISC
Pre-Paid Baggage A XBAG   C 0AA

Refundable Taxes

Commercial Name EMD Type Service Code RFIC RFISC
Refundable balance S RSVF D 996