Your guide to getting the help you need

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Help and Support

What is Qantas Agency Connect?

Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime. 

You can view our Site Map here.

Policies and Guidelines

Need guidance on how to service your customer's booking? We have collated the most helpful policies to assist you in this process. 

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Refund Policy

This policy outline the circumstances under which Qantas will issue a refund for a Qantas Ticket.

View Policy
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Schedule Change

This policy allows you to self-manage your customers who have been affected by a Qantas schedule change.

View Policy
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Qantas Explorer Fare

A multi-city booking fare product that offers travellers to customise their dream adventure down under.

View Guide

Qantas Group Travel

Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.

Visit Qantas Group TravelOpens external site in a new window.

FAQs

View Frequently Asked Questions:

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General FAQs

Relating to ticketing, use of the site, functionality and policies. 

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Globe

International FAQs

Relating to requirements for travelling overseas.

View FAQs
QAC

Qantas Agency Connect FAQs

Relating to how to get your agency started with Qantas Agency Connect.

View FAQs
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Privacy and Security

This Privacy Policy explains how Qantas generally handles your personal information.

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Learning Hub FAQs

Relating to the use of the Learning Hub and troubleshooting.

View FAQs

Website Support

Contact us

Qantas Department Contact Operating Hours
Qantas Agency Connect hksupport@qantas.com.au

Monday - Friday

0900 - 1300 / 1400 - 1800

Qantas Group Travel hksupport@qantas.com.au

Monday - Friday

0900 - 1300 / 1400 - 1800

Qantas Contact Centres 

 

Phone: 852 2298 8111

Monday - Friday

0900 - 1300 / 1400 - 1800

Qantas Frequent Flyer

Phone: 61 13 11 31

frequent_flyer@qantas.com.au

 
Special Handling specialhandling@qantas.com.au  
Flight status Phone: 852 2181 8888

Monday - Friday

0900 - 1300 / 1400 - 1800

Qantas Refunds hksupport@qantas.com.au

Monday - Friday

0900 - 1300 / 1400 - 1800

Customer Care Submit a Customer Care Form on behalf of your customer