Qantas Distribution Platform portal FAQs

The Qantas Distribution Platform portal is a web-based user interface that provides agents who may not access Qantas NDC content and offers via a Certified Technology Partner, with the ability to shop, book and service flights using the capabilities of the Qantas Distribution Platform. 

The Qantas Distribution Platform portal is powered by Accelya using a product called NDC SPRK. The Qantas Distribution Platform portal is different from the other versions of SPRK currently in the market as Qantas uses NDC SPRK. SPRK is built to the NDC standard, offering a simplified process when it comes to booking and servicing NDC offers and bookings.

The portal is intended to provide travel agencies, who may not access Qantas NDC content via a Certified Technology Partner, with another option to access Qantas NDC content in a quick and easy way without technical set up or fees. It may not be an appropriate solution for travel agencies with complex technical requirements and customer needs. 

Our agency partners currently access Qantas NDC content via our Certified Technology Partners, all of which have delivered, and are developing advanced NDC capabilities, to cater to a range of agency types and customer requirements. However, we acknowledge that access to Qantas NDC via a Certified Technology Partner may not be appropriate or possible for all agencies. 

To ensure all our agency partners can access Qantas NDC content, and the great benefits NDC brings, we have launched the Qantas Distribution Platform portal as an alternate option. 

To access the portal, a travel agency must be registered with Qantas Agency Connect, have a valid TIDS, IATA or ARC number.  

The Qantas Distribution Platform portal’s Terms and Conditions are available here. Review and agreement to Qantas Distribution Platform portal’s Terms and Conditions is required to complete the registration application.   

The Qantas Distribution Platform portal gives agents access to Qantas NDC content, including the ability to shop for Qantas NDC offers, create bookings, ticket and service flights and purchase ancillaries.

For more information on the capabilities delivered via the Qantas Distribution Platform portal, please visit the Capability Listing page.

Travel agencies in countries that can already access Qantas NDC content will also be able to access the Qantas Distribution Platform portal. For more information on where the Qantas NDC content is available, please visit the global access to the Qantas NDC page.

English, Arabic, French, German, Spanish, Portuguese, Italian, Chinese, Japanese, Korean, Russian and Ukrainian. 

Yes, you can access the Qantas Distribution Platform portal and other GDS’ or Certified Technology Partner NDC systems at the same time. 

Yes, bookings made via the portal will earn the same current base commission as applicable to you in your point of sale.

Your Qantas Account Manager will reach out to inform you should there be any implications on your commercial arrangement. If you do not hear or have additional questions, please feel free to reach out to them directly. 

All bookings can be facilitated via the Qantas Distribution Platform portal. However, bookings made via the portal will have limited reporting capabilities as there is no integration between the portal and your mid-back office systems. Please see the ‘Reporting’ FAQs or contact your Qantas Account Manager for more information.

For information about how to register for the Qantas Distribution Platform portal, please visit the registration page.

Most Agency Managers will receive access to the portal 7-10 business days after completing the portal application process. You can check the status of your application any time via your My Agency Profile.

Agency Managers are responsible for applying for access to the Qantas Distribution Platform portal and managing the portal account for their agency and onboarding their consultants. For information about how to register for the Qantas Distribution Platform portal, please visit the registration page. 

Each IATA/TIDS/ARC/VTC number needs to be registered in Qantas Distribution Platform portal separately. If your agency has multiple IATA/TIDS/ARC/VTC numbers that require access to the portal, and you would like to register them all to access the Qantas Distribution Platform portal, please reach out to your Qantas Account Manager for next steps. 

As the Agency Manager, and portal account manager for your agency, you will be registered as a user automatically.  

The Qantas Distribution Platform portal will have all the capabilities delivered via Qantas NDC. These include:

• One-way, round trip and multi-stop bookings on Qantas and codeshare flights 
• Ancillary products include additional paid baggage, free and paid seat selection, exit row and extra legroom seats, and carbon credit. 

For all of the capabilities available via the Qantas Distribution Platform portal, please visit the Qantas NDC Capability Listing page. 

Yes, the Qantas Distribution Platform portal has the capability for agents to book and ticket private and corporate airfares.

As per the current process, if an agency acquires a new IATA, TIDS, ARC and or PCC they will need to contact their Qantas Account Manager to request for the private or corporate Fares to be made available in the Qantas Distribution Platform portal. 

One-way, round trip and multi-city itineraries are available to book within the portal.

Booking interline flights will be available from mid-2024 once they have been made available via the Qantas NDC. 

A maximum of six segments can be booked via the portal. 

Yes, Qantas Distribution Platform portal supports a ‘Book and Hold’ functionality, allowing agents to make a booking and complete payment at a later stage. Please note, ticketing time limits still apply.  

No. If the booking is made via the portal, you will only be able to retrieve the booking via the portal. 

The portal offers the following payment methods:

• BSP cash
• Credit card (via BSP)
• IATA EasyPay  

The payment methods accepted within Qantas NDC for each point of sale or market are also accepted via the portal. Please refer to the Qantas Standard Agency Agreements or Qantas Payment policy. 

The currency shown within Qantas Distribution Platform portal is determined by the BSP market that your agency is registered in. Point of sale and reporting currency will be automatically assigned during the registration process. Please note, it is not possible to change the currency once a booking has been made, or during the servicing process.

As a TIDS agency, you can register and use the Qantas Distribution Platform portal. If your consolidator is with a GDS, they will also need to register for the Qantas Distribution Platform portal to access your bookings for ticketing. If your consolidator is with a Certified Technology Partner, they can either register and ticket via the Qantas Distribution Platform portal, or ticket through the Qantas NDC API, as per the existing process. 

The Qantas Distribution Platform portal offers the following servicing capabilities: 

• automated exchanges 
• cancellations including void and automated refund  
• cancellation and credit for further travel  
  
• exchanges using a ticket in credit  
  
• involuntary exchanges  
  
• split /divide order  
  
• ancillaries and services   
  

For all of the capabilities available via the Qantas Distribution Platform portal, visit the Qantas NDC Capability Listing page. 

When a flight schedule change occurs, agents will receive notification within the portal. Agents will need to notify their customers and either accept the schedule change or reject the schedule change and book a new flight and reissue the ticket.  

When a disruption occurs, customers will be notified via SMS or email, as per the existing process.  

Yes, involuntary changes can be managed in the Qantas Distribution Platform portal. 

Yes, tickets can be revalidated due to a schedule change as per the Qantas Schedule Change policy. 

This is not currently supported in Qantas Distribution Platform portal. Please visit Manage Booking to see your options.

No, this is not currently possible within Qantas Distribution Platform portal. Portal accounts are linked to individual IATA numbers, so bookings created under one IATA number can only be managed via that IATA’s number portal account. 

The Qantas Distribution Platform portal offers the following ancillary options: 

• Additional paid baggage
• Free and paid seat selection
• Exit row and extra legroom seats
• Carbon credit

For all of the capabilities available via the Qantas Distribution Platform portal, please visit the Qantas NDC Listing page. 

Yes, you can select a seat for your Qantas Frequent Flyer customer. When shopping for a flight, please ensure your customer’s Qantas Frequent Flyer number is included so that the seat map display is returned correctly.  

The Qantas Distribution Platform portal provides a basic sales report which provides a list of ticketed bookings. This report is only available to the ticketing agency and we do not offer any direct integration to your systems.

Booking agents who do not ticket bookings will be unable to view bookings in this sales report.  Ticketing agents will be able to identify the booking agency when they ticket the booking, but not within the sales report itself, so will need to maintain their own booking agent level reporting 

Not at this point in time, but we will continue to review this requirement.  

Qantas has developed a dedicated Knowledge Centre with comprehensive self-serve user guides, video tutorials and a Help and Support page specifically designed to assist with using the portal. For any additional information or support, please refer to the Qantas Distribution Platform portal Help and Support page. 

For consultants who are not the Agency Manager, reach out to your Agency Manager to initiate a password reset through the My Agency Profile. 

If you are the Agency Manager, please follow the steps within the Help and Support page to request a password reset.