Site Map
Agency News
Keep up to date with our latest news
Service Requests
Help service your customers with access 24/7
Policies
- Book and Service
- Automatic Waitlist Clearance
- Booking Qantas Group Travel
- Cancelled in Error
- Class Upgrade
- Conditions of Carriage
- Customer Contact Details
- Duplicate Booking Process
- Fictitious Name Check
- Minimum Servicing and Brand Requirements
- O&D Availability and Married Flights
- Passenger Contact Tracing
- Preventing Auto Cancellation
- Suspend Coupon
- Through Flight Information
- Travel to South Africa for Children
- Travel to the USA Requirements
- Travelling with Pets
- Unaccompanied Minor and Young Passenger
- Fares and Ticketing
- Australian Resident Fares
- Currency Conversion Guide
- Domestic Clue Cards
- Electronic Miscellaneous Document (EMD)
- E-Ticketing Authority
- Grouping Taxes Information
- Infant Fare and Ticketing Guidelines
- International Clue Cards
- No Show Information
- oneworld Alliance
- oneworld and Global Fare Products
- Qantas Payment Policy
- Qantas Ticket Validity
- Ticket Revalidation
- Ticket Validation to Qantas 081
- Changes, Reissues and Refunds
- Change Fee Information
- Change of TMC
- Domestic Ticket Reissue Policy
- International Ticket Reissue Policy
- Involuntary Downgrade
- Name Correction and Name Change
- Qantas and Other Airline Schedule Change Policy
- Refund Policy
- Schedule Change and Disruption Handling Guide
- International Reissue Policy Definitions
- International Ticket Reissue Policy FAQs
Commercial Policies
Find commercial policy information related to travel disruptions.
Products
Qantas Channel
- Qantas Distribution Platform
- Qantas Sales and Distribution Team Presentations
- Carbon Offset for Agents Terms and Conditions
- What is different about the Qantas Distribution Platform?
- What are the benefits of the Qantas Distribution Platform?
- Frequently Asked Questions
- Qantas extends Fly Carbon Neutral to indirect booking channel
- Unique Features of the Qantas Distribution Platform
- Approved Technology Partners
- General information on the Qantas Distribution Platform
Learning Hub
Access our learning resources to make you a Qantas expert.