Your guide to getting the help you need

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Help and Support

What is Qantas Agency Connect?

Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime. 

How to self-service your customer booking online

We’ve collated the top reasons why you contact our dedicated Qantas Agency Connect team, and summarised them on a dedicated page here.

We service travel agents only. We are unable to assist customers who have booked directly with Qantas. 

Service Requests

Qantas Agency Connect Service Requests enables you 24/7 access to a suite of support tools to assist in managing your customer booking requirements.

Below are the most common self-service requests, or you can view all Service Requests here.

Schedule Change

Complete this service to manage your customer’s booking and obtain an authority to reissue their ticket following a schedule change

Service a schedule change

Suspend Coupons

Suspend an eligible coupon on your customer’s Qantas Australian Domestic ticket 
 

Suspend Coupons

Name Correction

Request a name correction for an error in your customer’s name. Qantas Agency Connect will reissue the ticket as required

Request a Name Correction

If a service request cannot be actioned online, please call the Qantas Agency Connect team for assistance. 

When to call QAC?

The Qantas Agency Connect site is available to you 24/7 for service requests, policies and information. Please call the Qantas Agency Connect Team for:

  • Schedule Changes when unable to be actioned online
  • Fare reassessment for imminent departures
  • Any fare reassessments that cannot be requested online and oneworld fare quotes and reassessments

Service Fees may apply when calling the Qantas Agency Connect team, please click here for for further information. 

Please note: You will need to enter your seven digit IATA or TIDS number followed by the hash key when calling the Qantas Agency Connect Team.

To submit a request for ticketing by the Qantas Agency Connect Team, complete our Ticket Request form.

Qantas Group Travel

Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.

Visit Qantas Group TravelOpens in a new tab or window.

FAQs

View Frequently Asked Questions:

General FAQs

Relating to ticketing, use of the site, functionality and policies. 

View FAQsOpens in a new tab or window

Service Fees FAQs

Relating to Service Fees and when they are applied.

View FAQs

International FAQs

Relating to requirements for travelling overseas.

View FAQs

Learning Hub FAQs

Relating to the use of the Learning Hub and troubleshooting.

View FAQs

Qantas Agency Connect FAQs

Relating to Service Fees and when they are applied.

View FAQs

Privacy and Security

Explains how Qantas generally handles your personal information.

View InformationOpens in a new tab or window

Website Support

Contact us

Qantas Department Contact Operating Hours
Qantas Agency Connect

13 17 11

Please note: You will need to enter your seven digit IATA or TIDS number followed by the hash key when calling the Qantas Agency Connect Team. 

Monday to Friday
0900 – 1800 AEST

0700 - 1700 AWST

Qantas Group Travel

13 26 24

info@qantasgrouptravel.com

Monday to Friday 
0830 – 1730 AEST

0630 - 1700 AWST

Qantas Contact Centres  1300 655 234

24hrs – 7 days a week 

For our overseas offices refer to Qantas ContactsOpens in a new tab or window

Flight status View flight status onlineOpens in a new tab or window
N/A
Qantas Frequent Flyer 13 11 31
Monday to Saturday
0700 – 1900 AEST/AEDT
Qantas Business Rewards 13 74 78 
Monday to Saturday
0800 - 1900 AEST/AEDT
Charters shrcharters@qantas.com.au  
Customer Specific Needs Team

View Specific Needs HelplineOpens in a new tab or window

For medical clearance requirements submit Qantas Group Medical Travel Clearance FormOpens in a new tab or window online

Email

0700 – 2200 AEST/AEDT 
7 days  a week
Freight 13 12 13
Monday - Friday
0600-2000 AEST

Saturday - Sunday / Public Holidays
0800-1600 AEST
Customer Care Submit a Customer Care FormOpens in a new tab or window on behalf of your customer
N/A