Your guide to getting the help you need

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Help and Support

What is Qantas Agency Connect?

Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime. 

How to self-service your customer booking online

We’ve collated the top reasons why you contact our dedicated Qantas Agency Connect team, and summarised them on a dedicated page here.

We service travel agents only. We are unable to assist customers who have booked directly with Qantas. 

You can view our Site Map here.

Service Requests

Qantas Agency Connect Service Requests enables you 24/7 access to a suite of support tools to assist in managing your customer booking requirements.

Below are the most common self-service requests, or you can view all Service Requests here.

Schedule change

Schedule Change

Complete this service to manage your customer’s booking and obtain an authority to reissue their ticket following a schedule change

Service a schedule change
Suspend Coupon

Suspend Coupons

Suspend an eligible coupon on your customer’s Qantas Australian Domestic ticket 
 

Suspend Coupons
Name correction

Name Correction

Request a name correction for an error in your customer’s name. Qantas Agency Connect will reissue the ticket as required

Request a Name Correction

If a service request cannot be actioned online, please call the Qantas Agency Connect team for assistance. 

When to call QAC?

The Qantas Agency Connect site is available to you 24/7 for service requests, policies and information. Please call the Qantas Agency Connect Team for:

  • Schedule Changes when unable to be actioned online
  • Fare reassessment for imminent departures
  • Any fare reassessments that cannot be requested online and oneworld fare quotes and reassessments
  • Suspend coupons in M class which currently cannot be actioned online

Service Fees may apply when calling the Qantas Agency Connect team, please click here for for further information. 

To submit a request for ticketing by the Qantas Agency Connect Team, complete our Ticket Request form.

Qantas Group Travel

Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.

Visit Qantas Group TravelOpens external site in a new window.

FAQs

View Frequently Asked Questions:

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General FAQs

Relating to ticketing, use of the site, functionality and policies. 

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Globe

International FAQs

Relating to requirements for travelling overseas.

View FAQs
QAC

Qantas Agency Connect FAQs

Relating to how to get your agency started with Qantas Agency Connect.

View FAQs

Service Fees FAQs

Relating to Service Fees and when they are applied.

View FAQs
Search

Learning Hub FAQs

Relating to the use of the Learning Hub and troubleshooting.

View FAQs

Website Support

Contact us

Qantas Department Contact Operating Hours
Qantas Agency Connect 13 17 11

Monday to Friday
0900 – 1800 AEST

0700 - 1700 AWST

Qantas Group Travel

13 26 24

qantasgrouptravel.comOpens external site

Email

Monday to Friday 
0830 – 1730 AEST

0630 - 1700 AWST

Qantas Contact Centres  1300 655 234

24hrs – 7 days a week 

For our overseas offices refer to Qantas Contacts

Flight status View flight status online
N/A
Qantas Frequent Flyer 13 11 31
Monday to Saturday
0700 – 1900 AEST/AEDT
Qantas Business Rewards 13 74 78 
Monday to Saturday
0800 - 1900 AEST/AEDT
Charters Email
 
Customer Specific Needs Team

1800 177 474 (within Australia)
+61 2 8222 2662 (from outside Australia)
Select option 2 or 4

For medical clearance requirements submit Travel Clearance Form online

Email

0700 – 2200 AEST/AEDT 
7 days  a week
Freight 13 12 13
Monday - Friday
0600-2000 AEST

Saturday - Sunday / Public Holidays
0800-1600 AEST
Customer Care Submit a Customer Care Form on behalf of your customer
N/A