Help and Support
What is Qantas Agency Connect?
Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime.
How to self-service your customer booking online
Qantas Agency Connect Service Requests enables you 24/7 access to a suite of support tools to assist in managing your customer booking requirements.
Below are the most common self-service requests, or you can view all Service Requests here.
Schedule Change
Complete this service to manage your customer’s booking and obtain an authority to reissue their ticket following a schedule change
Suspend Coupons
Suspend an eligible coupon on your customer’s Qantas Australian Domestic ticket
Name Correction
Request a name correction for an error in your customer’s name. Qantas Agency Connect will reissue the ticket as required
If a service request cannot be actioned online, please call the Qantas Agency Connect team for assistance.
The Qantas Agency Connect site is available to you 24/7 for service requests, policies and information. Please call the Qantas Agency Connect Team for:
- Schedule Changes when unable to be actioned online
- Fare reassessment for imminent departures
- Any fare reassessments that cannot be requested online and oneworld fare quotes and reassessments
- Suspend coupons in M class which currently cannot be actioned online
Service Fees may apply when calling the Qantas Agency Connect team, please click here for for further information.
To submit a request for ticketing by the Qantas Agency Connect Team, complete our Ticket Request form.
Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.
Visit Qantas Group TravelOpens external site in a new window.
View Frequently Asked Questions:
General FAQs
Relating to ticketing, use of the site, functionality and policies.
Qantas Agency Connect FAQs
Relating to how to get your agency started with Qantas Agency Connect.
| Qantas Department | Contact | Operating Hours |
| Qantas Agency Connect | 13 17 11 | Monday to Friday 0700 - 1700 AWST |
| Qantas Group Travel | 13 26 24 |
Monday to Friday 0630 - 1700 AWST |
| Qantas Contact Centres | 1300 655 234 |
24hrs – 7 days a week For our overseas offices refer to Qantas Contacts |
| Flight status | View flight status online |
N/A |
| Qantas Frequent Flyer | 13 11 31 |
Monday to Saturday 0700 – 1900 AEST/AEDT |
| Qantas Business Rewards | 13 74 78 |
Monday to Saturday 0800 - 1900 AEST/AEDT |
| Charters | Email |
|
| Customer Specific Needs Team | 1800 177 474 (within Australia) For medical clearance requirements submit Travel Clearance Form online |
0700 – 2200 AEST/AEDT 7 days a week |
| Freight | 13 12 13 |
Monday - Friday 0600-2000 AEST Saturday - Sunday / Public Holidays 0800-1600 AEST |
| Customer Care | Submit a Customer Care Form on behalf of your customer |
N/A |