Extra Seat (EXST) for Personal Comfort

Customers can purchase extra seat/s on Qantas operated and marketed flights for their personal comfort. If travel includes any codeshare or interline flights, please contact the operating airline for further information.

Important!

  • Your customer will need to be aware the armrests on all aircraft, with the exception of the B737, will not fully raise to be flat against the seat back.
  •  All seat allocations are subject to change due to operational or aircraft changes.
  • A seat belt extension can be requested from cabin crew when boarding the flight and cannot be requested in advance.  

General Information

Your Customer

General Information

How do I Make a Booking With an Extra Seat Included?

Extra seats cannot be added to an existing booking. You will need to create a new booking from current availability for the required number of seats. 

To make a booking for the total number of seats required:

  • Create two (2) names in one (1) element using the standard name format
  • Add an SSR EXST prior to ending transaction

When two (2) or more extra seats are required for the same passenger, enter the second extra seat name as SURNAME/ SEATPAID .

See GDS Entries for the required codes.

Back to top

How do I Calculate Extra Seat Fares?

Charge the same fare as the customer for each seat booked.

Any chargeable taxes, fees, and charges apply to the passenger only and not the extra seat/s, with the exception for Australian domestic fares where GST applies to both the passenger and extra seat/s.

If an extra seat is required from a point other than the origin of the customer:

  • Charge the applicable fare in the direction of travel for the journey for which the extra seat is required
  • For international journeys, convert the value at BSR into currency of commencement of travel of your customer's fare and then convert into NUC

Back to top

How do I Ticket a Booking With an Extra Seat Included?

One (1) ticket should be issued for both the customer and the extra seat/s using the customer's name.

The surcharge for the extra seat must show in the fare calculation as a Q surcharge following the first and last cities of the segments to which the surcharge applies and the amount.

For Example:

SYD QF LON Q SYDLON1169.00 1169.00 NUC2338.00 END ROE 1.308008

An ‘EX’ must be added to the fare basis of the ticket issued for the flights where the extra seat has been paid. After the fare basis, enter a space followed by the ticket designator ‘EX’.

For Example:


SKXQFOEX is fare basis with extra seat
SKXQFO is fare basis without extra seat

Back to top

Your Customer

GDS Entries

The following GDS entries apply for one (1) passenger with one (1) extra seat for personal comfort.

GDS Entries Amadeus

Amadeus
 Entries
 
  • Create two names in one element using the standard name format. 
  • Add an EXST ID field to the actual passenger name. 
  • Enter EXST as the second name element (same surname). 
  • Add the SSR indicating the purpose of the extra seat (free format text).
NM2BROWN/JOHN MR(IDEXST)/EXST
SREXST-REQUIRED FOR PERSONAL COMFORT/P1

Back to top

GDS Entries Galileo

Galileo
 Entries
 
  • Create two names in one element using the standard name format
  • Enter EXST as the second name element (same surname)
  • Add the SSR indicating the purpose of the extra seat (free format text)
N.2BROWN/JOHN MR/EXSTSI.P1
S1.2/EXST*QF EXST REQUIRED FOR PERSONAL COMFORT

Back to top

GDS Entries Sabre

Sabre
 Entries
 
  • Create two names in one element using the standard name format
  • Enter EXST as the second name element (same surname)
  • Add the SSR indicating the purpose of the extra seat (free format text).
-2BROWN/JOHN MR/EXST
3EXST/REQUIRED FOR PERSONAL COMFORT-1.1 (name association item number)


When two (2) or more extra seats are required for the same customer:
Enter the second extra seat name as SURNAME/SEATPAID.
The name fields in the PNR should appears as:
1.SMITH/JOHN MR (ADT) (IDEXST) 2.SMITH/EXST 3.SMITH/SEATPAID

Back to top

 

Can Qantas Points or Status Credits be earned?

Yes, Qantas Points and status credits can be earned for each seat purchased for Qantas Frequent Flyer members.

Back to top