Electronic Miscellaneous Document (EMD)

An Electronic Miscellaneous Document (EMD) is the industry standard method for documenting airline related charges.

General Information

Types of EMD

There are two types of EMDs:

EMD-A (Associated) 

Issued for the following services and linked to the specific flight coupon/s of a ticket:

  • Advance Seat Selection 
  • Pre-purchased Additional Baggage 

EMD-S (Stand-alone)

Issued for the following stand-alone payments to Qantas: 

  • Payments for Group Travel deposits and finals
  • Service Fees
  • Qantas Club membership
  • Prepaid Freight Charges
  • Unaccompanied Minor (UMNR) Fees
  • Payments for ticketing, name correction and special handling
  • Change Fees - which are receipted separately from the ticket using EMD-S

QAC and Group Travel Payments

All EMD payments to Qantas Agency Connect and Qantas Group Travel are made at nett level and as a lump sum. 

Lump sum means the combined total of all components of the payment with no breakdown including:

  • Fares
  • Ticket Taxes including GST
  • Carrier Charges
  • Change Fees
  • Service Fees (where applicable) 
  • Group Deposit Payments 
  • Group Final Payments
  • Group Ancillary Payments

Note: For Group Deposit and Group Final Payments the nett amount due is provided on your balance statement and final payment statement.

Nett level means that commission, if applicable, is deducted from the amount paid to Qantas by EMD. The commission level on the EMD must be manually adjusted to 0%.

Where no standard commission is due, the value remains as a nett level and no adjustment is required.

This applies to: 

  • Domestic Fares
  • Trans Tasman Fares
  • Corporate Private Fares
  • Group Travel Fares
  • Group Ancillary Services
  • Competitive Price Match/One Off Fares
  • Ticket Taxes
  • Change Fees
  • Service Fees

Where standard commission is due, 5% is deducted from the gross value of the lump sum and the calculated nett value is noted on the EMD and paid to Qantas. The 5% commission applies to: 

  • International Public Fares (except Trans Tasman Fares) 

Group Travel - Nett Payment

Nett payments apply to all Group Deposit or Group Final Payments. The nett amount due is provided on your balance statement and final payment statement. 

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Qantas Club Payments

An EMD-S is issued for the gross amount of the total Qantas Club. GST is shown separately as a UO tax code. The gross amount is divided by 11 to determine the amount of GST included. Ten percent (10%) commission applies and is paid by means of an Agency Credit Memo (ACM) within 21 days of the EMD being raised, provided the EMD has been issued correctly.

Individual Qantas Club membership Qantas Business Reward Members - including 20% discount
Example:
Joining Fee A$399
Membership fee A$540
Total A$939 (Inclusive of GST) 


Calculation:
Fare F AUD = ($939/11) X 10 = $853.64
Tax - UO = $939/11 = $85.36
Example:
Joining Fee A$319.20
Membership fee A$432
Total A$751.20 (Inclusive of GST) 


Calculation:
Fare F AUD = ($751.20/11) X 10 = $682.90
Tax - UO = $751.20/11 = $68.30
RFIC-A AIR TRANSPORTATION
CPN-1 RFISC-QFF QF S-O VALUE-853.64
DESCRIPTION – LOYALTY MEMBERSHIPS
FARE F AUD 853.64
TAX - UO 85.36
TOTAL AUD 939.00
RFIC-A AIR TRANSPORTATION
CPN-1 RFISC-QFF QF S-O VALUE-682.90
DESCRIPTION – LOYALTY MEMBERSHIPS
FARE F AUD 682.90
TAX - UO 68.30
TOTAL AUD 751.20

View the current Qantas Club membership rates.

How to Make a Qantas Club Payment by EMD

  • An EMD is accepted as a form of payment from travel agents. The process for EMD varies depending on whether the customer is a Qantas Business Rewards Member or not.

Process for Qantas Business Rewards Members

  • Payment of Qantas Club for Qantas Business Rewards can be made through the Qantas Business Rewards service centre, by providing the following customer information
    • ABN and Company Name
    • Qantas Frequent Flyer Number
    • EMD Receipt Number
      When completing an EMD via BSPlink, select the Reason for Issuance code as 'A' (air transportation) and submit to the Qantas Business Rewards Service Centre by phone on 13 74 78 or if overseas call +61 2 8222 2563

Process for all other Customers

Payment of Qantas Club memberships (excluding Qantas Business Reward Members) can be made through the Qantas Frequent Flyer Service Centre.

When completing an EMD via BSPlink, select the Reason for Issuance code as 'A' (air transportation) and submit to Qantas Frequent Flyer Service Centre by:

Fax:

Fax the membership application or renewal form and copy of the EMD to 1300 305 747 or if overseas fax +61 1300 305 747 

Phone:

Qantas Frequent Flyer Centre 13 11 31 or if overseas call +61 13 11 31.

Mail:

Send the membership application or renewal form and a copy of the EMD to: 
Qantas Airways Limited  
Locked Bag 5013, 
Alexandria NSW 2015

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Further Information

Our Travel Agent FAQs (PDF) and Quick Reference Guide (PDF) provide detailed information on what you need to know. 

Please refer to your GDS provider for technical support on how to issue an EMD and specific entries: 

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EMD Codes - Quick Reference Guide

Qantas Service Collection

Commercial Name EMD Type Service Code RFIC RFISC
Qantas Service Collection S ICSF D ICS

Seat Selection

Commercial Name EMD Type SSR+ RFIC RFISC
Seat Assignment A RQST, SEAT A 0B5

Group Travel

Commercial Name EMD Type Service Code RFIC RFISC
Group Deposit S DPST D 99A
Group Finals S DPSF I FIN

Freight

Commercial Name EMD Type Service Code RFIC RFISC
Pre-paid Freight S FRGT C 0H1

Qantas Club Membership

Commercial Name EMD Type Service Code RFIC RFISC
Loyalty Memberships S FTCL A QFF

Change Fee* (for Change Fees associated with the applicable fare rule)

Commercial Name EMD Type Service Code RFIC RFISC
Fee-Reissue or Exchange S REIS D 98I

*These codes may vary if utilising a GDS automated re-issue tool - refer to your GDS provider  

Note on RFISC: 98I - This is the letter I for India, not the number 1  

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UMNR Supervision Fee

Commercial Name EMD Type Service Code RFIC RFISC Fee Amount
Supervision Fee - Domestic S UMND E 0BZ A$50 per UMNR per direction (A$45.45 & A$4.55UO)*
Supervision Fee - International S UMNI E 0B0 A$90 per UMNR per direction

*These codes may vary if utilising a GDS automated re-issue tool - refer to your GDS provider  

Note on RFISC: 0BZ/0B0 - This is a 0 = zero and not O for Oscar

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Pre-purchased Additional Baggage Allowance

All Qantas Australian domestic flights and Qantas International flights to North and South America (based on piece):

When purchasing additional baggage by EMD, ensure you select the correct option for either PIECE or WEIGHT. This means that if the baggage allowance on your customer’s ticket is based in weight then the pre-purchased additional baggage must be purchased by weight.

Commercial Name (Based on Piece) EMD Type SSR+ Service Code RFIC RFISC
Pre-Paid Baggage A     C 0CC

All Qantas international flights EXCEPT for Qantas flights to North and South America (based on weight):

Commercial Name (Based on Weight) EMD Type SSR+ Service Code RFIC RFISC
Up to 11LB 5KG Baggage A     C 0CW
Up to 22LB 10KG Baggage A     C 0CZ
up to 33LB 15KG Baggage A     C 0C1
Up to 55LB 25KG Baggage A     C 0C4
Up to 35KG Baggage A     C 0C7

Applicable to Amadeus only for both weight and piece:

When purchasing additional baggage by EMD, ensure you select the correct option for either piece or weight (with the exception of Amadeus GDS user information as listed below).

Commercial Name (Based on Weight and Piece) EMD Type SSR+ Service Code RFIC RFISC
Pre-Paid Baggage A XBAG   C 0AA

Refundable Taxes

Commercial Name EMD Type Service Code RFIC RFISC
Refundable balance S RSVF D 996

Carbon Offset

Commercial Name EMD Type Service Code RFIC RFISC
Carbon Offset S   D 0EO