Your guide to getting the help you need

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Help and Support

What is Qantas Agency Connect?

Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime. 

You can view our Site Map here.

Service Requests

Qantas Agency Connect Service Requests enables you 24/7 access to a suite of support tools to assist in managing your customer booking requirements.

Below are the most common self-service requests, or you can view all Service Requests here.

Schedule Change

Complete this service to manage your customer’s booking and obtain an authority to reissue their ticket following a schedule change

Service a schedule change

Fare Quote or Reassessment

Submit this form for a guaranteed Qantas fare quote or reassessment to be added to your customer’s booking 

Request a Quote

Manage Booking

Service your bookings with seat selection, meal requests, pre-paid additional baggage as well as other options available to your customers.

Manage Booking

If a service request cannot be actioned online, please call the Qantas Agency Connect team for assistance. 

When to call QAC?

The Qantas Agency Connect site is available to you 24/7 for service requests, policies and information. Please call the Qantas Agency Connect Team for:

  • Schedule Changes when unable to be actioned online
  • Fare reassessment for imminent departures
  • Any fare reassessments that cannot be requested online and oneworld fare quotes and reassessments
  • Suspend coupons in M class which currently cannot be actioned online

Service Fees may apply when calling the Qantas Agency Connect team, please click here for for further information.

Qantas Group Travel

Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.

Group Travel offers flexible fares across all destinations and cabin types. For Fare rules please view our clue cards.

Visit Qantas Group TravelOpens in a new tab or window.


View Frequently Asked Questions:

General FAQs

Relating to ticketing, use of the site, functionality and policies. 

View FAQsOpens in a new tab or window

Service Fees FAQs

Relating to Service Fees and when they are applied.

View FAQs

International FAQs

Relating to requirements for travelling overseas.

View FAQs

Learning Hub FAQs

Relating to the use of the Learning Hub and troubleshooting.

View FAQs

Qantas Agency Connect FAQs

Relating to Service Fees and when they are applied.

View FAQs

Privacy and Security

Explains how Qantas generally handles your personal information.

View InformationOpens in a new tab or window

Website Support

Contact us

Qantas Department Contact Operating Hours
Qantas Agency Connect  +44 207 660 1938 Monday to Friday
0900 - 1730
Qantas Group Travel

0203 684 4034

Monday to Friday 
0900 – 1700 
Qantas Contact Centres  0845 7747 767 or 0800 964 432 (Toll free)
(Please note that this number is for direct customers and imminent departures only)

24hrs – 7 days a week 

For our overseas offices refer to Qantas ContactsOpens in a new tab or window

Qantas Frequent Flyer  0845 7747 100 N/A
Customer Specific Needs Team

View Specific Needs Helpline

For medical clearance requirements submit Qantas Group Medical Travel Clearance FormOpens in a new tab or window online

0700 - 2200 AEST/AEDT
7 days a week
Flight status

0845 7747 767 or

0800 964 432 Toll free

View flight status online

24hrs - 7 days a week
Qantas Audit Queries

Monday to Friday

0900 - 1715

Qantas Refunds Monday to Friday
0900 - 1715
Customer Care Submit a Customer Care FormOpens in a new tab or window on behalf of your customer