Suspend Coupon

If you need to suspend a coupon on your customer’s domestic ticket please complete our online Suspend Coupon Service Request. 

For all tickets issued prior to the 4th November 2020

• Booked in E, O, Q, N, S, V, L classes
• Do not permit changes on day of departure 
• The coupon will be suspended automatically within several hours of no-show without action by you
• The coupon can be suspended if the customer cancels their flight and forfeits the coupon on day of travel

• Booked in M, K, H, B, Y classes
• Permit changes up to 30 minutes prior to scheduled flight departure time 
• Can only be suspended if the customer has no-showed

• This service is only available for Qantas domestic tickets  
• Only Qantas operated and marketed flights can be suspended 
• Coupons must be suspended in date order 
• Requests cannot be submitted for future dated travel
  
• Coupons to be suspended must be in O or A status
  
• If forfeiting a coupon, cancel the flight before submitting the request to suspend coupon

Suspended coupons cannot be reinstated, reissued or revalidated.

• Booked in E, O, Q, N, S, V, L, M  classes
• Do not permit changes on day of departure 
• The coupon will be suspended automatically within several hours of no-show without action by you
• E, O, Q, N, S, V, L classes - the coupon can be suspended if the customer cancels their flight and forfeits the coupon on day of travel.
• M class - the coupon can be suspended if the customer cancels their flight and forfeits the coupon on day of travel, please call Qantas Agency Connect on 13 17 11.

• Booked in K, H, B, Y classes
• Permit changes up to 30 minutes prior to scheduled flight departure time 
• Can only be suspended if the customer has no-showed

• Red eDeal fares in E, O, Q, N, S, V, L, M can be suspended prior to the scheduled departure time on day of travel and past travel dates. It is not permitted to suspend future dated coupons.
• Red eDeal fare in M class can be suspended if the customer has no-showed. Past travel dates can be suspended at any time.  On the day of travel, please call Qantas Agency Connect on 13 17 11 to suspend the M class coupon.
• Flex fares in K, H, B, Y can only be suspended if the customer has no-showed. Past travel dates can be suspended at any time.
• Contact the Qantas Agency Connect Team on 13 17 11 to suspend coupons in booking classes that are not mentioned above.
• To suspend your customer's flight coupons the status must be O (open) or A (airport control). Any other coupon status cannot be suspended. Coupons can only be suspended in date order.
• Flight coupons can be suspended for Qantas operated and marketed Australian domestic flights only. Please cancel any unwanted flights prior to submitting the request.
• Once suspended, the status of the flight coupon cannot be changed