Suspend Coupon
If you need to suspend a coupon on your customer’s domestic ticket please complete our online Suspend Coupon Service Request.
The following domestic fares may be suspended:
For all tickets issued prior to the 4th November 2020
Red eDeal Fares
- Booked in E, O, Q, N, S, V, L classes
- Do not permit changes on day of departure
- The coupon will be suspended automatically within several hours of no-show without action by you
- The coupon can be suspended if the customer cancels their flight and forfeits the coupon on day of travel
Flex Fares
- Booked in M, K, H, B, Y classes
- Permit changes up to 30 minutes prior to scheduled flight departure time
- Can only be suspended if the customer has no-showed
The following conditions apply:
- This service is only available for Qantas domestic tickets
- Only Qantas operated and marketed flights can be suspended
- Coupons must be suspended in date order
- Requests cannot be submitted for future dated travel
- Coupons to be suspended must be in O or A status
- If forfeiting a coupon, cancel the flight before submitting the request to suspend coupon
Note:
Suspended coupons cannot be reinstated, reissued or revalidated.
For all tickets issued after the 4th November 2020
Red eDeal Fares
- Booked in E, O, Q, N, S, V, L, M classes
- Do not permit changes on day of departure
- The coupon will be suspended automatically within several hours of no-show without action by you
- E, O, Q, N, S, V, L classes - the coupon can be suspended if the customer cancels their flight and forfeits the coupon on day of travel.
- M class - the coupon can be suspended if the customer cancels their flight and forfeits the coupon on day of travel, please call Qantas Agency Connect on 13 17 11.
Flex Fares
- Booked in K, H, B, Y classes
- Permit changes up to 30 minutes prior to scheduled flight departure time
- Can only be suspended if the customer has no-showed
The following conditions apply:
- Red eDeal fares in E, O, Q, N, S, V, L, M can be suspended prior to the scheduled departure time on day of travel and past travel dates. It is not permitted to suspend future dated coupons.
- Red eDeal fare in M class can be suspended if the customer has no-showed. Past travel dates can be suspended at any time. On the day of travel, please call Qantas Agency Connect on 13 17 11 to suspend the M class coupon.
- Flex fares in K, H, B, Y can only be suspended if the customer has no-showed. Past travel dates can be suspended at any time.
- Contact the Qantas Agency Connect Team on 13 17 11 to suspend coupons in booking classes that are not mentioned above.
- To suspend your customer's flight coupons the status must be O (open) or A (airport control). Any other coupon status cannot be suspended. Coupons can only be suspended in date order.
- Flight coupons can be suspended for Qantas operated and marketed Australian domestic flights only. Please cancel any unwanted flights prior to submitting the request.
- Once suspended, the status of the flight coupon cannot be changed