Domestic passenger contact information requirements

Health authorities have advised that collecting details for every passenger, as a matter of routine, will help mitigate COVID-19 community transmission from airline passenger movements across domestic borders and aid recovery for the domestic aviation sector and the economy more broadly. Routine and consistent data collection will also contribute to the measures already implemented to build confidence amongst passengers and jurisdictions in the reopening of borders to interstate travel.

The Australian Government has recently announced that all Australian Domestic airlines are to collect the following four data fields for each passenger on a mandatory basis: 

• Passenger name;

• Mobile phone number;

• Email address; and

• Postcode of residence.

 This data is to be collected through the following special service request (SSR) fields in the Passenger Name Record (PNR):

• CTCE – Email address;

• CTCM – Mobile phone number; and

• DOCA-R – Post code of residence.

To assist all Travel Agents collecting this information, Qantas has commenced sending a message via the GDS if any of these details are missing or identified as being possibly incorrect.

The mobile number and email address will also be used to assist Qantas to contact customers if there is a flight cancellation, schedule change or a disruption within the operational window in accordance with IATA resolution 830D.