Carbon offset

You can now choose to offset carbon emissions on bookings made in the Qantas Distribution Platform enabling your customers to Fly Carbon Neutral. Carbon offsets are available to Travel Agents in Australia that are making bookings using content from the NDC-enabled Qantas Distribution Platform. Please contact your Approved Technology Partner to find out when Fly Carbon Neutral will be available for your agency. 

When your customer chooses to offset carbon through the Qantas Distribution Platform, Qantas will be able to support more conservation and environmental projects in Australia and around the world. Over the years these projects have included protecting the Great Barrier Reef and working with Indigenous communities to reduce wildfires in Western Australia.

Qantas Frequent Flyer members can earn 10 Qantas Points for every dollar spent offsetting their emissions.

When discussing the option to Fly Carbon Neutral with your customer please ensure they are aware of the  full terms and conditions.

General Information

On which flights can customers Fly Carbon Neutral?

Customers in Australia can offset carbon emissions when travelling on Qantas operated international, domestic, regional flights in all cabins.

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How much does it cost for customers to Fly Carbon Neutral?

The price is calculated automatically via the Qantas Distribution Platform and includes the estimated cost to offset carbon emissions for the customer’s confirmed itinerary. The value of the carbon offset will be issued on a standalone EMD, consumed at issuance.  

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My Travel Agency and my technology partner are not connected to the Qantas Distribution Platform yet. Can I still purchase carbon offset on behalf of my customer?

Fly Carbon Neutral is available on Travel Agent bookings made via the Qantas Distribution Platform. Qantas encourages Travel Agents to contact your Approved Technology Partner to find out when Fly Carbon Neutral will be available to your agency. 

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Your Customer

My customer has paid to offset their carbon emissions and have now changed their itinerary. Will the payment for their carbon offset be transferred to the new itinerary?

Fly Carbon Neutral is a voluntary program and carbon offsets are not transferable and non-refundable.   The payment made to offset carbon emissions will remain with the original flights when a customer chooses to change their itinerary.  Frequent Flyer members will still earn points for the carbon offsets purchased on their original itinerary even if that itinerary is cancelled or changed. 

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I have made a booking for multiple customers but only one customer would like to Fly Carbon Neutral. Is it possible for one customer only?

Qantas Distribution Platform will automatically calculate the estimated cost required to offset carbon emissions for all customers in a single booking. If only one customer is choosing to Fly Carbon Neutral, Qantas recommends that the customer should be booked in a separate PNR.

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My customer is no longer travelling and has requested their ticket to be refunded. Is the payment made to Fly Carbon Neutral refundable?

No, once carbon offset is purchased the payment for that offset is non-refundable. Frequent Flyer members will still earn points for the carbon offsets purchased on their original itinerary. 

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