Frequent Flyer members
Information for Frequent Flyer and Qantas Club members looking for help with your account, missing points and more.
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Due to ongoing flight changes, we’re experiencing a high volume of feedback and taking longer than usual to respond. For any urgent travel or Flight Credit queries, call us on 13 13 13 for assistance.
For flights booked through a travel agency or third-party website, contact them directly for assistance.
Find your local Qantas contact details. Simply choose the region your enquiring from:
|Qantas area||Contact||Opening hours|
Qantas Customer Service Australia
24 hours, 7 days a week
Call us from anywhere in Australia for flight, arrival and departure enquiries.
If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.
In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres. Bookings and changes (where allowed) may also be available at selected Qantas airport locations and through webchat and selected social media channels in some countries. There is no booking fee when you book your flights on qantas.com (other fees may apply). A fee applies for bookings made or changed through Qantas Contact Centres, Qantas airport locations, and social media.
If you're calling our contact centres in Australia or New Zealand you may be offered our call-back service.
Our call-back service means you'll no longer have to wait on the line to hold your place in the call queue. If you opt-in to this service, simply select your preferred call-back number and we'll let you know when one of our telephone consultants will call you back.
Disclaimer: # Qantas representative.
Disclaimer: * Long distance call charges may apply.
Disclaimer: ^ This is a local number and can only be dialled from within the country or territory.
Disclaimer: ** International call charges may apply when using international roaming services from mobile phones
Disclaimer: ## Toll free calls cannot be made from mobile phones using these numbers.
Note: + is the international direct dialling code (IDD) for your country or territory.