Cyber safety and latest scams
Your safety is our priority, whether that's during your travels or online.
Here is some information on the latest scams, how to report them and what to do if you think you've been targeted by a scam.
Latest information for customers on the cyber incident
We're aware of increased reports of scammers impersonating Qantas. These scammers are attempting to use the heightened awareness of our recent cyber incident to entice Qantas customers to click on links or share personal details. For the latest updates, please head to our dedicated webpage for the latest information for customers impacted by the cyber incident.
If your Qantas Frequent Flyer account has been compromised, call 13 11 31 (within Australia), or +61 2 9433 2329 (outside Australia). Learn about keeping your Qantas Frequent Flyer account safe
Customers impacted by our recent cyber incident can contact our dedicated support line on 1800 971 541 (within Australia) or +61 2 8028 0534 (outside Australia), available 24/7. Our customers have access to specialist identity protection advice and resources through this team.
If you have a concern about anything else e.g. disruptions or upcoming flights, please contact us
How to spot a scam
Qantas will never ask you for your personal details, password or PIN.
For more detailed information on how to spot a scam email, website, call, SMS, or social media post, please refer to our FAQ
Have you identified a scam?
If you've received a suspicious email, SMS, call or see a suspicious website or social media post from Qantas:
- Report it to Scamwatch If you're outside of Australia, please contact your local agency.
- When submitting information relating to a scam:
- Please include the original email, URL addresses, links or screenshots for verification, if you can.
- Delete the message once you have reported it.
- If it's a social media post, please also report the post directly on the social media platform.
How to protect yourself if you think you've been scammed
If you've provided any payment details or believe your payment details have been compromised, contact your bank or credit card provider as soon as possible.
If your personal information may have been compromised, stolen or misused, contact IDCARE (for Australian and New Zealand residents).
If your Qantas Frequent Flyer account has been compromised, call 13 11 31 (within Australia), or +61 2 9433 2329 (outside Australia). Learn about keeping your Qantas Frequent Flyer account safe
Latest scams
Below are some examples of the latest scams pretending to be Qantas.
Email and website scams
Keep an eye out for emails pretending to be from Qantas (offering cash gifts, rewards, prizes, discounts and Qantas Points) or fake websites pretending to be genuine Qantas or Qantas Frequent Flyer websites. These may contain links, attachments, attachment images or QR codes that either direct you to fake websites or download malicious software (malware).
Here are some tips to help you avoid these scams:
- Always check the sender's name, email address or website address.
- Never click on any suspicious links.
- Never open suspicious attachments or attachment images.
- Never scan suspicious QR codes.
Here are the latest email and website scams pretending to be from Qantas:
1. Scam offering gift coupons or vouchers
Identified: May 2025
Some customers are receiving scam email messages claiming to be from Qantas, asking them to click on a link to "Claim Now" to access the gift.
If you receive this kind of email, don't provide information or click on suspicious links.
Subject headers include: "$99.5 AUD Gift Coupon is waiting!", "Claim Your Exclusive $99.50 AUD Gift Today!", "Your Exclusive vouchers still unredeemed".
See screenshot examples of these scam emails and the fake website they link to in the gallery.
2. Scam offering Qantas Bonus Points
Identified: February 2025
Some customers are receiving scam email messages claiming to be from 'Qantas', asking them to click on a link to "Claim My Bonus Points" to access Qantas Points.
If you receive this kind of email, don't provide information or click on suspicious links.
Subject headers include: "Thank You! Claim Your 7,500 Bonus Points", "Big News! You've just won an amazing 30,000 Qantas Points!"
See screenshot examples of these scam emails and the fake website they link to in the gallery.
3. Scam relating to Terms and Conditions
Identified: January 2025
Some customers are receiving scam email messages claiming to be from Qantas Frequent Flyer, asking them to "Click this link" to secure their Qantas accounts and Qantas Points.
If you receive this kind of email, don't provide information or click on suspicious links.
Subject headers include: "Update to our new terms of service", "Our New terms and conditions", "Important message about your account", "Updated privacy terms", "Essential details about your account".
See screenshot examples of these scam emails and the fake websites they link to in the gallery.
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Scam email pretending to be from Qantas. Subject line reads "Important information regarding your account". -
Another variation of the scam email pretending to be from Qantas. Subject line reads "Essential details about your account". -
Fake Qantas Frequent Flyer login page designed to lure you into providing your Qantas Frequent Flyer login details . -
Another variation of the fake Qantas Frequent Flyer login page.
Call and SMS scams
We're aware of some customers receiving fake calls or texts from scammers impersonating Qantas, offering cash gifts, rewards, prizes, discounts and Qantas Points. These will often direct you to a website or contain a link that may look like a Qantas Frequent Flyer login page.
Here are the latest call and SMS scams pretending to be from Qantas:
1. Fake Qantas Marketplace SMS
Identified: June 2025
We're aware of scam text messages claiming to be from 'Qantas Marketplace', asking customers to "Open/Click the link" to redeem their Qantas Points before they expire.
If you receive this kind of SMS message, don't click on suspicious links or provide information.
See screenshot examples of this scam SMS message and the fake website it links to in the gallery.
2. Fake Mystery Box Win SMS
Identified: June 2025
We're aware of some customers receiving scam SMS messages claiming to be from 'Qantas', asking them to "Click the link" to schedule the delivery of a mystery box they have won.
If you receive this kind of SMS message, don't click on suspicious links or provide information.
See screenshot example of this scam SMS message in the gallery.
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Scam SMS message pretending to be from Qantas. Subject "You've won our mystery box this week" attempting to lure recipients into clicking a malicious link.
3. Fake uncollected Qantas Points SMS
Identified: June 2025
We're aware of some customers receiving scam SMS messages claiming to be from 'Qantas', reminding them to "Click the link" for uncollected Qantas Points.
If you receive this kind of SMS message, don't click on suspicious links or provide information.
See screenshot example of this scam SMS message in the gallery.
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Scam SMS message pretending to be from Qantas. Subject "You have uncollected Points".
Social media scams
Be aware of social media scams that can appear as fake Qantas or customer service accounts. These scammers may attempt to obtain your personal or financial information, create fraudulent advertisements, or post fake competitions that encourage you to share or like a post.
Below are some of the latest scams we’re aware of on social media:
1. Fake Qantas Customer Service Facebook page
Identified: May 2025
We're aware of fake Facebook pages that pretend to be Qantas Customer Service Representatives. Please don't engage with these pages. We work with Facebook to ensure these pages and content are removed as quickly as possible.
If you see this kind of Facebook page, please report it to Facebook.
There is only one official Qantas Facebook page
See screenshot example of this scam Facebook page in the gallery.
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Scam Facebook page pretending to be Qantas. Subject "Qantas Airlines Customer Service", attempting to lure customers into providing information.
2. Fake Qantas X page
Identified: June 2025
We're aware of fake X accounts pretending to be an official Qantas X account. Please don't engage with these accounts. We work with X to ensure these accounts and content are removed as quickly as possible.
If you see this kind of X account, please report the account to X.
There is only one official Qantas X page
See screenshot example of this scam X account in the gallery.
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Scam X account pretending to be Qantas. Subject "Qantas".
