Complaint, compliment and claim form
Your feedback is important to help us deliver a great experience for our customers. If you'd like to make a complaint, submit a claim or pass on a compliment, please complete the Customer Care form below.
Update: Information for customers on cyber incident
If you feel you haven’t received the service you expect, find out more about our complaints process
For more information about claims for flight delays and cancellations, see compensation and refunds
Start your Reimbursement claimOpens in a new tab or window for meals, transport or accommodation due to flight delays or cancellations, or for assistance with essential items if your baggage is lost or delayed.
If you're a Qantas Frequent Flyer member, you can conveniently track your customer care case via the request tracker in the Qantas app via 'Track my cases' located in Help and Support.