Complaint, compliment and claim form
Your feedback is important to help us deliver a great experience for our customers. If you'd like to make a complaint, submit a claim or pass on a compliment, please complete the Customer Care form below.
Update: Information for customers on cyber incident
Start your Reimbursement claimOpens in a new tab or window for meals, transport or accommodation due to flight delays or cancellations, or for assistance with essential items if your baggage is lost or delayed.