Customer Care Form

Tell us about your experience. Whether it's about your baggage, insurance letter, a compliment, or complaint, we're here to help.

We are experiencing a high volume of feedback and taking longer than usual to respond. For any urgent travel or Flight Credit queries, call us on 1300 722 040 for assistance.

If you're a Qantas Frequent Flyer who has been fully vaccinated for COVID-19, find out all you need to know about our ‘Been Vaccinated? Be Rewarded’ promotion.