Other services

Find out who to contact if you need help booking cars, hotels, insurance, cruises, holiday activities, transfers or more.

Important information: We’re currently experiencing long wait times across all services. We recommend customers refrain from calling unless you have travel planned in the next few weeks, as this will enable us to help those traveling immediately. Use the contact information listed or the self-service options to manage your bookings.

Various service contact details
Service Contact Information
Activities Email Viator To change or cancel your actvity booking, contact Viator.
Airbnb +61 2 8520 3333
Contact Airbnb
To change or cancel your Airbnb booking, contact your host.

Avis 136 333
Budget 1300 362 848
Hertz 13 30 39
Thrifty 1300 367 227
You can cancel car hire booking online at Manage booking, or contact your car provider. 
Avis | Budget | Hertz | Thrifty
Cruises 1300 766 566
Email Cruises
Open 9am to 5pm AEST, Monday to Friday
To change or cancel your cruise booking.
Fly + Stay Packages 13 70 66
+61 2 8376 7665
8am to 6pm AEST, Monday to Friday 
For enquiries or to make a new booking. Cancellation policies apply. 
Madpaws Contact Mad Paws For assistance with your booking and information.
Qantas Holidays Qantas Holidays
1300 443 485
8.30am to 8pm AEST, Monday to Friday
9am to 5pm AEST Saturday 
For Qantas Holidays enquire now.
Qantas Hotels 1300 738 206
Contact Qantas Hotels
Live Chat
7am to 10pm AEST, 7 days
To change or cancel your Hotel booking, including Classic Hotel Reward bookings. Hotel cancellation policies may apply.
Qantas shop  Email Qantas Shop  
Qantas store Email Qantas Store  
Restaurants Email Quandoo  
Transfers Email Viator To change or cancel your transfer booking, contact Viator.
Travel Insurance

Australia Residents 
Enquiries email us
Claims email us

New Zealand Residents

Enquiries email us
Claims email us

United States Residents
+1800 453 4075

Hong Kong Residents
Emergency Assistance: +852 2862 0138
Claims email us

Singapore Residents
Emergency Assistance: +65 6322 2688
Claims email us

United Kingdom Residents
Emergency Assistance: +44 (0) 203 465 3992
Claims email us

Uber Email Uber For assistance with your account or ride.

Important information

Note: + International direct dialling (IDD) code for your country or territory.