Other services
Find out who to contact if you need help booking cars, hotels, insurance, cruises, holiday activities, transfers or more.
Important information: Our providers are currently experiencing long wait times. We recommend your refrain from calling unless you have travel planned in the next few weeks, as this will enable them to help those traveling immediately. Use the contact information listed or the self-service options to manage your bookings.
| Service | Contact | Information |
|---|---|---|
| Activities | Email Viator | To change or cancel your actvity booking, contact Viator. |
| Airbnb | +61 2 8520 3333 Contact AirbnbOpens external site in a new window |
To change or cancel your Airbnb booking, contact your host. |
| Cars |
Contact your car provider. AvisOpens external site in a new window BudgetOpens external site in a new window HertzOpens external site in a new window ThriftyOpens external site in a new window |
You can cancel car hire booking online at Manage booking. |
| Cruises | 1300 766 566 Email Cruises Open 9am to 5pm AEST, Monday to Friday |
To change or cancel your cruise booking. |
| Madpaws | Contact Mad PawsOpens external site | For assistance with your booking and information. |
| Qantas Holidays | 13 70 66 or +61 2 8376 7665 Contact Qantas Holidays 8.30am to 5.30pm (AEST), 7 days a week |
To make a new booking or to change or cancel your existing booking. Cancellation policies apply. |
| Qantas Hotels | 1300 738 206 or +61 2 8059 0182 Contact Qantas Hotels Live Chat 8.30am to 5.30pm AEST, 7 days a week |
To change or cancel your Hotel booking, including Classic Hotel Reward bookings. Hotel cancellation policies may apply. |
| Qantas shop | Email Qantas ShopOpens external site | |
| Qantas store | Email Qantas StoreOpens external site | |
| Restaurants | Email Quandoo | |
| Transfers | Email Viator | To change or cancel your transfer booking, contact Viator. |
| Travel Insurance | Australian residents New Zealand residents United States residents |
|
| Uber | Email UberOpens external site | For assistance with your account or ride. |
Important information
Note: + International direct dialling (IDD) code for your country or territory.