Other services
Find out who to contact if you need help booking cars, hotels, insurance, cruises, holiday activities, transfers or more.
Important information: We’re currently experiencing long wait times across all services. We recommend customers refrain from calling unless you have travel planned in the next few weeks, as this will enable us to help those traveling immediately. Use the contact information listed or the self-service options to manage your bookings.
| Service | Contact | Information |
|---|---|---|
| Activities | Email Viator | To change or cancel your actvity booking, contact Viator. |
| Airbnb | +61 2 8520 3333 Contact Airbnb |
To change or cancel your Airbnb booking, contact your host. |
| Cars |
Avis 136 333 Budget 1300 362 848 Hertz 13 30 39 Thrifty 1300 367 227 |
You can cancel car hire booking online at Manage booking, or contact your car provider. Avis | Budget | Hertz | Thrifty |
| Cruises | 1300 766 566 Email Cruises Open 9am to 5pm AEST, Monday to Friday |
To change or cancel your cruise booking. |
| Fly + Stay Packages | 13 70 66 +61 2 8376 7665 8am to 6pm AEST, Monday to Friday |
For enquiries or to make a new booking. Cancellation policies apply. |
| Madpaws | Contact Mad Paws | For assistance with your booking and information. |
| Qantas Holidays | Qantas Holidays 1300 443 485 8.30am to 8pm AEST, Monday to Friday 9am to 5pm AEST Saturday |
For Qantas Holidays enquire now. |
| Qantas Hotels | 1300 738 206 Contact Qantas Hotels Live Chat 7am to 10pm AEST, 7 days |
To change or cancel your Hotel booking, including Classic Hotel Reward bookings. Hotel cancellation policies may apply. |
| Qantas shop | Email Qantas Shop | |
| Qantas store | Email Qantas Store | |
| Restaurants | Email Quandoo | |
| Transfers | Email Viator | To change or cancel your transfer booking, contact Viator. |
| Travel Insurance | Australia Residents Hong Kong Residents Singapore Residents United Kingdom Residents |
|
| Uber | Email Uber | For assistance with your account or ride. |
Important information
Note: + International direct dialling (IDD) code for your country or territory.