Other services

Find out who to contact if you need help booking cars, hotels, insurance, cruises, holiday activities, transfers or more.

Important information: Our providers are currently experiencing long wait times. We recommend your refrain from calling unless you have travel planned in the next few weeks, as this will enable them to help those traveling immediately. Use the contact information listed or the self-service options to manage your bookings.

Various service contact details
Service Contact Information
Activities Email Viator To change or cancel your actvity booking, contact Viator.
Airbnb +61 2 8520 3333
Contact AirbnbOpens external site in a new window
To change or cancel your Airbnb booking, contact your host.
Cars

Contact your car provider. 
AvisOpens external site in a new window
BudgetOpens external site in a new window
HertzOpens external site in a new window
ThriftyOpens external site in a new window
You can cancel car hire booking online at Manage booking.
Cruises 1300 766 566
Email Cruises
Open 9am to 5pm AEST, Monday to Friday
To change or cancel your cruise booking.
Fly + Stay Packages 13 70 66
+61 2 8376 7665
8am to 6pm AEST, Monday to Friday 
For enquiries or to make a new booking. Cancellation policies apply. 
Madpaws Contact Mad PawsOpens external site For assistance with your booking and information.
Qantas Holidays Qantas Holidays
1300 443 485
8.30am to 8pm AEST, Monday to Friday
9am to 5pm AEST Saturday 
For Qantas Holidays enquire nowOpens external site.
Qantas Hotels 1300 738 206
Contact Qantas Hotels
Live Chat
7am to 10pm AEST, 7 days
To change or cancel your Hotel booking, including Classic Hotel Reward bookings. Hotel cancellation policies may apply.
Qantas shop  Email Qantas ShopOpens external site  
Qantas store Email Qantas StoreOpens external site  
Restaurants Email Quandoo  
Transfers Email Viator To change or cancel your transfer booking, contact Viator.
Travel Insurance

Australian residents 
Enquiries email us
Claims email us

New Zealand residents

Enquiries email us
Claims email us

United States residents
Contact Trip MateOpens external site in a new window
+1 833 297 2263

Read the latest insurance travel alertsOpens external site in a new window.

 
Uber Email UberOpens external site For assistance with your account or ride.

Important information

Note: + International direct dialling (IDD) code for your country or territory.