Frequent Flyer membership

Help for Frequent Flyer and Qantas Club members with your account, Reward bookings and how to get in contact.

Membership enquiries

As a Frequent Flyer member, you can check your points balance, transfer points, update your details, claim missing flight points, top-up points, manage bookings and more through your account.

My account

Update profile

View and update your account information including your name, address and email.

My account

Claim missing points

Claim missing points for eligible flights and track the progress of your claim.

Submit your claim
Qantas Points card icon

Family transfer

Transfer points to an eligible family member.

Make a transfer
Qantas Points cards icon

Purchase top-up points

Purchase top-up points using either Visa, Mastercard or American Express.

Purchase top-up points

Alternatively you can use our FAQs, submit your query online or call us.

Frequent Flyer phone numbers by country
Country or territory Contact
Australia 13 11 31 
option 2, Frequent Flyer service centre
New Zealand 0800 101 500
United Kingdom 0845 7 747 100
call cost up to 7 pence a minute (inc VAT) for 084 numbers
USA and Canada 1800 227 4220
Europe and Ireland +44 20 8600 4333
Other countries and territories +61 2 9433 2329 or
+61 3 9658 5302

Flight Reward and priority reservations contacts

Flight Reward bookings made through Qantas Contact Centres require a minimum of 24 hours' notice. Some countries or regions outside Australia require bookings to be made 14 days or more in advance.

Reservation phone numbers by country
Country or territory Contact
Australia 13 11 31
option 1 - travel arrangements, Classic Flight Rewards or upgrades
New Zealand 0800 100 767
United Kingdom 0845 774 7100
call cost up to 7 pence a minute (inc VAT) for 084 numbers
USA and Canada 1800 227 4220
Germany +49 69 299 571 421
Hong Kong (SAR of China) +852 2298 8111
Singapore +65 6415 7366
Tokyo +0120 7007 26
Johannesburg +27 21 427 3128

Important information

Disclaimer: Disclaimer: Disclaimer: * Open hours: 7am to 7pm, Monday to Saturday (AEST/AEDT). Closed Australian public holidays.
~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
^ Platinum members should use the priority number (found on the back of their membership card) in place of 13 11 31.
Note: + is the international direct dialling code (IDD) for your country or territory.