Couple relaxing in lounge

Qantas Frequent Flyer

You can do most things online, but we're to help when you need us.

Here are some recommended links to avoid waiting on hold

Manage bookings

See your flight, hotel, car hire and other bookings with us. Manage bookings

Update profile

Edit your personal information, preferences and subscriptions. View profile

Claim missing points

The process when claiming missing points from partners.

Family transfer

Transfer points to an eligible family member.

Lounge invitations

Purchase Top-up points

Purchase points with American Express, Visa or Mastercard.

Status Hold

Put your membership on hold for up to 18 months. Apply for Status Hold

Upgrade a family member

Use your points to request an upgrade for an eligible family member.

Join or renew Qantas Club

Enjoy exclusive benefits across our lounge network. Join or renew Qantas Club

Membership enquiries

Haven't found what you're looking for? Check our frequently asked questions or call the Frequent Flyer Service Centre between the hours of 7am and 7pm (AET) Monday to Saturday.

Country Phone number
Australia 13 11 31
Long distance call charges may apply.
New Zealand 0800 101 500
United Kingdom 0845 7 747 100
Calls cost up to 7 pence a minute (inc VAT) for 084 numbers.
USA and Canada 1800 227 4220
Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, seven days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
Europe and Ireland +44 20 8600 4333
Other countries and territories +61 2 9433 2329
Frequent Flyer Service Centre phone numbers by country

Enquire

If your matter is urgent, please call us, or enter your details below and we'll get back to you as quickly as possible.

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Flight reward and priority reservations contacts

Flight reward bookings made through Qantas Contact Centres require a minimum of 24 hours notice. Some countries or regions outside Australia require bookings to be made 14 days or more in advance.

Country Phone number
Australia 13 13 13
This is a local number and can only be dialled from within the country or territory.
New Zealand 0800 100 767
United Kingdom 0845 774 7100
Calls cost up to 7 pence a minute (inc VAT) for 084 numbers.
USA and Canada 1800 227 4220
Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, seven days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
Germany +49 69 299 571 421
Hong Kong (SAR of China) +852 2298 8111
Singapore +65 6415 7366
Tokyo +0120 7007 26
Johannesburg +27 21 427 3128
Flight booking phone numbers by country

Other handy contacts