Schedule of Fees
Find out about our booking, payment and change service fees.
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A payment fee per ticket per card is charged for bookings made in Australia by credit card, charge card, debit card, prepaid cards or PayPal unless an exception applies.
Current fee schedule
The payment fee is calculated as a percentage of the all inclusive fare as follows:
The payment fee will be rounded up to the nearest 10 cents for each ticket.
Fees are capped at a maximum per ticket, per card of $22 for domestic and trans-Tasman bookings and $120 for international bookings.
Payment options that don't incur the payment fee:
- BPAY for bookings made at least 7 days before departure;
- UATP cards issued by Qantas; or
- Flight Credits.
For Points Plus Pay - Flights booking, a payment fee applies unless you pay using POLi or choose to redeem entirely in points.
In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres and selected Qantas airport locations as well as web chat, sms and selected social media channels in some countries. The following fees apply for bookings made through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings made online via qantas.com.
In addition to changing bookings on qantas.com, bookings can be changed (where allowed) through Qantas Contact Centres and selected Qantas airport locations, as well as web chat, sms and selected social media channels in some countries. The following Change Booking Fees apply for bookings changed through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings changed online via qantas.com.
No Change Booking Fees will apply for changes to a booking in Business or First, including date and time changes.
Note: to change a booking via any method, a change fee may apply depending on the fare type purchased. You may also have to pay any difference between the fare for your new booking and the original fare. Refer to the applicable fare rules for details.
Cancellation fees may apply and these vary depending on your point of origin and destination. Refer to the applicable fare rules for details.
Disclaimer: ^ Includes GST.
Disclaimer: + Point cancellation fees only apply for an additional baggage allowance purchased using Qantas Points.
Disclaimer: ~ Heritage Bank Limited (AFSL 240984) (the Issuer) issues Qantas Travel Money under arrangements between it, Qantas Airways Limited (AFSL 261363) and MasterCard Prepaid Management Services Australia Pty Limited (AFSL 386837) (a MasterCard business). For more information visit Qantas Travel MoneyOpens external site in a new window.