Schedule of Fees

Find out about our booking, card payment and change fees.

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When fees do not apply

Fees do not apply if you are entitled to a refund or flight change due to a cancellation, delay or schedule change under the Conditions of Carriage or applicable law.

Card payment fees

For flight bookings made with a card in Australia, a card payment fee applies. See card payment fee FAQs for more information.

Current fee schedule

Card payment charges by fare type
Fare type - Australia Debit and prepaid cards (including Qantas Cash®)
Credit and charge cards Fee cap (per ticket, per card)
Domestic 0.63% 1.23% A$11
Trans-Tasman 0.63% 1.23% A$11
International 0.63% 1.23% A$70

Card payment fee will be rounded up to the nearest 10 cents for each ticket.

Payment options that don't incur the card payment fee:

  • POLi
  • BPAY for bookings made at least 7 days before departure;
  • Qantas UATP; or
  • Credit voucher

For Points Plus Pay or Classic Reward - Flights bookings, a card payment fee applies unless you pay using POLi or choose to redeem entirely in points. 

Booking Fees

In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres and selected Qantas airport locations, as well as web chat and selected social media channels in some countries. The following Booking Fees apply for bookings made through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings made online via qantas.com.

Booking fees per passenger by fare type in Australia
Fare type - Australia Fee per passenger per booking
Domestic A$40
Trans-Tasman A$40
International A$70

Change Booking Fees

In addition to changing bookings on qantas.com, bookings can be changed (where allowed) through Qantas Contact Centres and selected Qantas airport locations, as well as web chat and selected social media channels in some countries. The following Change Booking Fees apply for bookings changed through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings changed online via qantas.com.

No Change Booking Fees will apply for changes to a booking in Business or First, including date and time changes.

Note: to change a booking via any method, a change fee may apply depending on the fare type purchased. You may also have to pay any difference between the fare for your new booking and the original fare. Refer to the applicable fare rules for details.

Fees that apply per passenger to change a booking in Australia
Fare type - Australia Fee per passenger per booking
Domestic bookings made through Qantas Contact Centres A$10
Domestic bookings made through Qantas airport locations and Group Sales A$40
Trans-Tasman bookings A$40
International bookings A$80

Cancellation Fees

Flights

Cancellation fees may apply and these vary depending on your point of origin and destination. Refer to the applicable fare rules for details.

Additional baggage

The following fee applies when you request a refund of additional baggage allowance in accordance with the terms and conditions.

Fees that apply to refund additional baggage in Australia
  Fee per passenger per booking
Amount Qantas Points
Additional baggage allowance A$80 5,000

Important information

Disclaimer: ^ Includes GST.

Disclaimer: * Any bookings made through Qantas Contact Centres for travel on a Qantas Ticket on China Eastern, Japan Airlines, Malaysian Airlines and Jet Airways aircraft will not be charged Booking fees. If a change or cancellation is required, fees will be applied. 

Disclaimer: + Point cancellation fees only apply for an additional baggage allowance purchased using Qantas Points. 

Disclaimer: ~ Heritage Bank Limited (AFSL 240984) (the Issuer) issues Qantas Cash under arrangements between it, Qantas and MasterCard Prepaid Management Services Australia Pty Limited (AFSL 386837) (a MasterCard business). For more information visit Qantas CashOpens external site in a new window.