Schedule of Fees

Find out about our booking, card payment and change service fees.

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Card payment fees

For flight bookings made in Australia, a card payment fee applies. See card payment fee FAQs for more information.

Current fee schedule

For bookings made in Australia, per ticket, per card.

Card payment charges by fare type.

Card payment fees by fare type
Fare type Debit and pre-paid cards, including Qantas Cash®
Credit and charge cards PayPal Fee cap (per ticket, per card)
Domestic 0.36% 1.03% 0.69% A$11
Trans-Tasman 0.36% 1.03% 0.69% A$11
International 0.36% 1.03% 0.69% A$70

Card payment fee will be rounded up to the nearest 10 cents for each ticket.

Payment options that don't incur the card payment fee:

  • POLi
  • BPAY for bookings made at least 7 days before departure;
  • Qantas UATP; or
  • Credit voucher.

For Points Plus Pay - Flights booking, a card payment fee applies unless you pay using POLi or choose to redeem entirely in points. 

Booking Fees

In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres and selected Qantas airport locations as well as web chat, sms and selected social media channels in some countries. The following fees apply for bookings made through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings made online via qantas.com. 

For bookings made on or after 18 December 2019, the following Booking Fees will change as outlined in the table.

Booking fees per passenger by fare type in Australia
Fare type - Australia Fee per passenger per booking for bookings made before 18 December 2019 Fee per passenger per booking for bookings made on or after 18 December 2019
Domestic A$40 A$45
Trans-Tasman A$40 A$45
International A$70 A$77

Change Booking Fees

In addition to changing bookings on qantas.com, bookings can be changed (where allowed) through Qantas Contact Centres and selected Qantas airport locations, as well as web chat, sms and selected social media channels in some countries. The following Change Booking Fees apply for bookings changed through Qantas Contact Centres, Qantas airport locations, web chat and social media. The below fees are not payable for bookings changed online via qantas.com.

No Change Booking Fees will apply for changes to a booking in Business or First, including date and time changes.

Note: to change a booking via any method, a change fee may apply depending on the fare type purchased. You may also have to pay any difference between the fare for your new booking and the original fare. Refer to the applicable fare rules for details.

For changes made to bookings on or after 18 December 2019, the following Change Booking Fees will change as outlined in the table.

Fees that apply to change a booking, per passenger
Fare type Fee per passenger per booking for changes to bookings made before 18 December 2019 Fee per passenger per booking for changes to bookings made on or after 18 December 2019
Australian Domestic - booked through Qantas Contact Centres A$10 A$10
Australian Domestic - booked through Qantas airport locations and Group Sales A$40 A$45
Australian trans-Tasman  A$40 A$45
Australian International A$80 A$77
New Zealand trans-Tasman - originally booked through Qantas Contact Centres NZ$10 NZ$10
New Zealand trans-Tasman  NZ$40 NZ$45
New Zealand International NZ$80 NZ$77

Cancellation Fees

Flights

Cancellation fees may apply and these vary depending on your point of origin and destination. Refer to the applicable fare rules for details.

Additional baggage

The following fee applies when you request a refund of additional baggage allowance in accordance with the terms and conditions.

Fees that apply to refund additional baggage in Australia
  Fee per passenger per booking
Amount Qantas Points
Additional baggage allowance A$80 5,000

Important information

Disclaimer: ^ Includes GST.

Disclaimer: * Any bookings made through Qantas Contact Centres for travel on a Qantas Ticket on China Eastern, Japan Airlines, Malaysian Airlines and Jet Airways aircraft will not be charged Booking fees. If a change or cancellation is required, fees will be applied. 

Disclaimer: + Point cancellation fees only apply for an additional baggage allowance purchased using Qantas Points.

Disclaimer: ~ Heritage Bank Limited (AFSL 240984) (the Issuer) issues Qantas Travel Money under arrangements between it, Qantas Airways Limited (AFSL 261363) and MasterCard Prepaid Management Services Australia Pty Limited (AFSL 386837) (a MasterCard business). For more information visit Qantas Travel Money.