Your Customer's Feedback

Qantas is dedicated to caring for your customer’s and continuously improving our product and service.

Submitting Your Customer's Feedback

We welcome your customer’s feedback when travelling with Qantas through our online Customer Care FormOpens in a new tab or window

You can submit the form on behalf of your customer by entering their:

  • Qantas booking reference
  • Passenger name
  • Contact details
  • Email address
  • Frequent Flyer number

Once submitted, your customer will receive an acknowledgement email with a reference number.

Due to privacy, Qantas will respond directly to your customer within 15 business days.