Your guide to getting the help you need

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Help and Support

What is Qantas Agency Connect?

Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime. 

Policy and Guidelines

Need guidance on how to service your customer's booking? We have collated the most helpful policies to assist you in this process. 

Schedule Change and Disruption Handling Guide

If your customer has been affected by a schedule change or disruption, this guide will assist you to communicate the right information to your customer. 

View Guide

International Ticket Reissue Policy

This policy outlines that various types of reissues permitted on different ticketed fare types.

View Policy

Refund Policy

This policy outlines the circumstances under which a refun can be issued and the obligations of agents when applying.

View Policy

Qantas Group Travel

Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.

Visit Qantas Group TravelOpens in a new tab or window or contact us.


View Frequently Asked Questions:

General FAQs

Relating to ticketing, use of the site, functionality and policies. 

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Qantas Agency Connect FAQs

Relating to how to get your agency started with Qantas Agency Connect.

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International FAQs

Relating to requirements for travelling overseas.

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Privacy and Security

This Privacy Policy explains how Qantas generally handles your personal information.

View Information

Website Support

Contact us

Get in touch with our team so we can assist you in resolving your customer's query.