Your guide to getting the help you need

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Help and Support

What is Qantas Agency Connect?

Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime. 

Policy and Guidelines

Need guidance on how to service your customer's booking? We have collated the most helpful policies to assist you in this process. 

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Schedule Change and Disruption Handling Guide

If your customer has been affected by a schedule change or disruption, this guide will assist you to communicate the right information to your customer. 

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International Ticket Reissue Policy

This policy outlines that various types of reissues permitted on different ticketed fare types.

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Refund Policy

This policy outlines the circumstances under which a refun can be issued and the obligations of agents when applying.

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Qantas Group Travel

Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.

Visit Qantas Group TravelOpens external site in a new window or contact us.


View Frequently Asked Questions:

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General FAQs

Relating to ticketing, use of the site, functionality and policies. 

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Qantas Agency Connect FAQs

Relating to how to get your agency started with Qantas Agency Connect.

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International FAQs

Relating to requirements for travelling overseas.

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Privacy and Security

This Privacy Policy explains how Qantas generally handles your personal information.

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Website Support

Contact us

Get in touch with our team so we can assist you in resolving your customer's query.