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Qantas NDC Booking & Technical Support

We are dedicated to providing a seamless experience for all agents using NDC. If you encounter any technical issues, we're here to help. If your issue is not listed, please contact your Technology Partner for further support.

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Live Issues

Browse the list of reported issues and follow the troubleshooting steps to resolve your issue.

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Browse Technology Partners & servicing steps

Qantas & Technology Partner Development

Select your Technology Partner from the list below to review the platform capabilities that are currently in development.

Browse Technology Partners & servicing steps

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Require Technical Support

If you need technical support, or want to advise us of a new issue reported to your Technology Partner, submit a brief summary through our Contact Form.

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Under Investigation

We understand that you may be experiencing an issue that has been reported to your Technology Partner but isn't currently listed as a Live Issue. While Qantas and your Technology Partner investigate this issue, we will assist with servicing your customer's bookings.

Issue	Interim action:	Date Published
Ticket numbers are not being added into some bookings	If a ticket has been issued and the ticket number has not been added into the booking during the ticketing process, contact the Qantas Agency Connect team to advise the ticket number.	20 August 2025
Agents have reported a timeout error when attempting to Reshop. This issue has been escalated for further investigation.	If travel is not imminent, please wait until the issue is resolved. If travel is imminent, contact the Qantas Agency Connect team to rebook, reassess the fare and reissue the ticket.	20 August 2025
Ticket coupon status may not reflect the correct status.	If travel is not imminent, please wait until the issue is resolved. If travel is imminent, contact the Qantas Agency Connect team to confirm the ticket coupon status.	18 July 2025
When a customer wishes to make a change where a previous schedule change has occurred on an order. Either a voluntary or an involuntary change, the Reshop function is currently not working as expected	If travel is not imminent, please wait until the issue is resolved. If travel is imminent, contact the Qantas Agency Connect team to reassess the fare and reissue the ticket.	27 June 2025

Live Issues

Browse the list of reported issues that Qantas is currently reviewing that are impacting Technology Partners below and follow the recommended troubleshooting steps to resolve your issue.*

* This is a list of the most common and material issues that Qantas believes are currently impacting Technology Partners, based on information collated by the Qantas Support Team. This is not a definitive list of all issues, and not all issues listed may be relevant to you. Any expected resolution dates listed as indicative times only based on current information provided to Qantas by our Technology Partners and providers.

Impacted Technology Partner	Scenario Description	Expected Resolution Date	Action	Date Published
Amadeus	Unable to perform a Reshop with a Qantas Corporate Account Code	In progress	Contact Qantas Agency Connect to rebook flights, reassess the fare and reissue the ticket	15 August 2025
Amadeus	Unable to reissue a ticket in credit when there is an infant in the booking	In progress	Rebook in EDIFACT and contact Qantas Agency Connect to reassess the fare and reissue the ticket	15 August 2025
Travelport	Unable to view the ticket number following a reissue of a schedule change	In progress	Contact Qantas Agency Connect to obtain the new ticket number If further changes are required, QAC will rebook, reassess and reissue the ticket	5 May 2025
Travelport	Unable to process a reissue following a schedule change as the ticket is being disassociated	In progress	Contact Qantas Agency Connect to reissue the ticket	5 May 2025
Travelport	Error message displayed and unable to cancel an order following a schedule change	In progress	Contact Qantas Agency Connect to cancel the booking. Submit the ticket for refund via BSP	5 May 2025
Travelport	No fare filed and unable to reissue the ticket following a voluntary change	In progress	Contact Qantas Agency Connect to reassess the fare and reissue the ticket	5 May 2025
Travelport	Unable to rebook an alternative flight following a schedule change	In progress	Contact Qantas Agency Connect to rebook and reissue the ticket	5 May 2025
Aeronology	Unable to rebook an alternative flight following a schedule change	In progress	Contact Qantas Agency Connect to rebook flights and reissue the ticket	7 April 2025
Aeronology	Unable to rebook and perform a voluntary change intermittently	In progress	Contact Qantas Agency Connect to rebook flights, reassess the fare and reissue the ticket	7 April 2025
Aeronology	Unable to Reshop, book or ticket alternative flights when the booking has had a schedule change	In progress	Contact Qantas Agency Connect to rebook flights, reassess the fare and reissue the ticket	5 May 2025
All	Unable to rebook to alternative flights when an interline flight has a schedule change which is not acceptable to customer	In progress	Contact Qantas Agency Connect to rebook flights and reissue the ticket.	26 March 2025
All	Time out issues for complex multi segment itineraries	July – Oct 2025	New bookings: Book through EDIFACT Existing bookings: Contact Qantas Agency Connect to rebook, reassess the fare and reissue the ticket	26 March 2025
All	Modifying a booking – Following a Qantas schedule change on the outbound, which is flown and the inbound is to be changed	May 2025	Contact Qantas Agency Connect to rebook, reassess the fare and reissue the ticket.	26 March 2025
All	Unable to quote a Qantas fare due to split seasonality	In progress	Book the best fare available in NDC or book in EDIFACT for fares that have been filed with directional seasonality.	26 March 2025

Qantas & Technology Partner Development

Select Qantas or your Technology Partner from the list below to review the platform capabilities that are currently in development.  We'll provide further details and recommended actions to help you service your customer's booking(s).

If your issue isn't listed, please submit a brief summary via the Contact Form, and our Qantas NDC support team will get in touch with you.

Qantas

^These are the known capability gaps currently in development by Qantas. The expected resolution dates listed below represent best known information to Qantas and are indicative only. Once development is completed by Qantas, it is expected that Technology Partners will need to implement their own development or enhancement to enable the relevant capability. Please confirm with your Technology Partners that the relevant capability can be utilised by your travel agency when accessing Qantas NDC content and offers.

Expected resolution date: TBC

Access to complimentary standard seating in Premium NDC for Bronze Qantas Frequent Flyers is permitted at time of booking creation only. If a seat needs to be added at a later date:

Select the seat and issue an EMD for the required fee
Submit the EMD for refund through BSPlink/ARC after travel is complete stating ‘PNDC FOC Seat Selection'

Phased implementation with completion by Dec 2026^

If your customer has been impacted by an unsuitable schedule change, and you would like to reaccommodate your customer (according to the Qantas Schedule Change policy) to an interline flight not available in NDC:
1. Contact Qantas Agency Connect ☎ with the flights details that you would like your customer rebooked to
2. Qantas Agency Connect will rebook the flights
3. Qantas Agency Connect will reissue your customer's ticket, and any subsequent reissues will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
Phased implementation with completion by Dec 2026^

If your customer needs to rebook to an interline flight that is not enabled on Qantas NDC:
1. Contact Qantas Agency Connect with the flight details that you would like your customer rebooked to
2. Qantas Agency Connect will rebook the flights
3. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
Phased implementation with completion by Dec 2026^

If a Commercial Policy has been released, and you would like to rebook your customer to an interline flight permitted by the policy, but the airline is currently not enabled in Qantas NDC:
1. Contact Qantas Agency Connect with the flight details that you would like your customer rebooked to
2. Qantas Agency Connect will rebook the flights in the current booking
3. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
If you need to add an infant to an existing Qantas NDC booking:
1. Contact Qantas Agency Connect with the infant's name and date of birth
2. Qantas Agency Connect will create a passive booking to quote the infant fare
3. Issue an EMD for fare and taxes
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will issue the ticket for the infant and add it to the current adult booking. Any subsequent changes to this booking will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
Impacted Technology Partners: All

If your customer’s booking contains a flight that has been upgraded using Frequent Flyer points and you need to rebook the flights:
1. Contact Qantas Agency Connect with the flight details you would like your customer rebooked to
2. Qantas Agency Connect will rebook the flights and complete a fare reassessment
3. Issue an EMD for any additional fare, taxes and change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.

Amadeus

^The listed capability gaps are sourced from information provided by Amadeus in collaboration with Qantas. Any associated expected resolution dates listed represent information provided to Qantas by Amadeus. These dates are not in the control of Qantas and are indicative only. Once resolved, please confirm with Amadeus that the relevant capability can be utilised by your travel agency when accessing Qantas NDC content and offers. If you wish for more information on any capability or particular issue and its expected resolution date, please contact Amadeus directly.

Expected resolution date: July - Sept 2025^

If your customer has been impacted by an unsuitable schedule change on a Qantas marketed flight, and you would like to reaccommodate your customer to an interline flight enabled in Qantas NDC:
1. Contact Qantas Agency Connect with the flight details that you would like your customer rebooked to
2. Qantas Agency Connect will rebook the flights
3. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
Expected resolution date: July - Sept 2025^

If a Commercial Policy has been released and your customer’s ticket needs to be reissued within the existing booking with a waiver of fare, taxes and change fee:
1. Contact Qantas Agency Connect with the flight details that you would like your customer rebooked to
2. Qantas Agency Connect will rebook the flights
3. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
Expected resolution date: July - Sept 2025^

If a Commercial Policy had been released and your customer chooses to hold their ticket in credit and now needs to be rebooked in a new booking, waiving change fee:
1. Create a new booking in EDIFACT
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare and taxes
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues to be managed by Qantas Agency Connect
Expected resolution date: July - Sept 2025^

When you are unable to book your customer to an interline flight that is available in NDC, but not available to book with your Technology Partner, you can:
- Book an alternative flight on a Qantas codeshare, or
- Book the best available fare in NDC or EDIFACT
Expected resolution date: TBC
1. Update your customer's name in your Technology Partner’s booking
2. If this feature is not supported by your Technology Partner, cancel the booking and make a new booking in the correct name based on current availability
- Book unaccompanied minor in EDIFACT
Expected resolution date: Oct – Dec 2025
- Unable to pre-purchase more than one additional bag
- Purchase remaining additional baggage via Manage Booking on Qantas.com
Expected resolution date: Jan – March 2026

Schedule Change – Unable to rebook a flight and reissue the ticket at a later time/date

If your customer has been impacted by a schedule change and the new flight has not been accepted or rebooked within 10 days:
- Process the change through the Commercial Waiver workflow using the 'QFSKEDCHG' authority code in accordance with the Qantas Schedule Change policy and select waiver type ‘AdcolChangeFee’.

Sabre

^The listed capability gaps are sourced from information provided by Sabre in collaboration with Qantas. Any associated expected resolution dates listed represent information provided to Qantas by Sabre. These dates are not in the control of Qantas and are indicative only. Once resolved, please confirm with Sabre that the relevant capability can be utilised by your travel agency when accessing Qantas NDC content and offers. If you wish for more information on any capability or particular issue and its expected resolution date, please contact Sabre directly.

Expected resolution date: July - Sept 2025^

If your customer has been impacted by an unsuitable schedule change on a Qantas marketed flight, and you would like to reaccommodate your customer (according to the Qantas Schedule Change policy) to an interline flight available in Qantas NDC:
1. Contact Qantas Agency Connect with the flight details that you would like your customer rebooked to
2. Qantas Agency Connect will rebook the flights
3. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
Expected resolution date: July - Sept 2025^

If a Commercial Policy has been released and your customer’s ticket needs to be reissued within the existing booking with a waiver of fare, taxes and change fee:

Waiver of change fee:
1. Rebook flights in the existing booking within Commercial Policy guidelines
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare and taxes
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect
Waiver of change fee, fare and taxes:
1. Rebook flights in the existing booking within Commercial Policy guidelines
2. Contact Qantas Agency Connect for the ticket to be reissued
3. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect
Expected resolution date: Oct - Dec 2025^

If you need to change your customer's booking, and you require a specific booking class for the rebooked flights:
1. Contact Qantas Agency Connect with the flight details that you would like your customer rebooked to
2. Issue an EMD for any additional fare, taxes, and change fee
3. Contact Qantas Agency Connect with the EMD details
4. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
Expected resolution date: July - Sept 2025^

If a Commercial Policy had been released and your customer chose to hold their ticket in credit and now needs to be rebooked in a new booking, waiving change fee:
1. Create a new Qantas NDC booking
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare and taxes
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect
Expected resolution date: Oct – Dec 2025
- Unable to pre-purchase more than one additional bag
- Purchase remaining additional baggage via Manage Booking on Qantas.com

Travelport

^The listed capability gaps are sourced from information provided by Travelport in collaboration with Qantas. Any associated expected resolution dates listed represent information provided to Qantas by Travelport. These dates are not in the control of Qantas and are indicative only. Once resolved, please confirm with Travelport that the relevant capability can be utilised by your travel agency when accessing Qantas NDC content and offers. If you wish for more information on any capability or particular issue and its expected resolution date, please contact Travelport directly.

Expected resolution date: July - Sept 2025^

If a Commercial Policy has been released and your customer chose to hold their ticket in credit and now needs to be rebooked in a new booking, waiving change fee:
1. Create a new NDC booking
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare and taxes
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect
Expected resolution date: July - Sept 2025^

If your customer's original booking was ticketed using a Qantas corporate account code, and you need to make a change:
1. Rebook flights in the current booking
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare, taxes and change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect
Expected resolution date: July - Sept 2025^

If a Commercial Policy has been released and your customer’s ticket needs to be reissued within the existing booking with a waiver of fare, taxes and change fee:

Waiver of change fee:
1. Rebook flights in the existing booking within Commercial Policy guidelines in the existing booking
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare, taxes
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect
Waiver of change fee, fare and taxes:
1. Rebook flights within Commercial Policy guidelines in the existing booking
2. Contact Qantas Agency Connect for the ticket to be reissued
3. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect
- Book unaccompanied minor in EDIFACT
Expected resolution date: July - Sept 2025^

If your customer holds a partially flown ticket in credit:
1. Create a new NDC booking with the new flights.
2. Contact Qantas Agency Connect a fare reassessment
3. Issue an EMD for any additional fare, taxes and change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect
Expected resolution date:  Oct-Dec 2025

If you need to change your customer's booking, and you require a specific booking class for the rebooked flights:
1. Contact Qantas Agency Connect with the flight details that you would like your customer rebooked to and for a fare reassessment
2. Issue an EMD for any additional fare, taxes and change fee
3. Contact Qantas Agency Connect with the EMD details
4. Qantas Agency Connect will reissue your customer's ticket, and any subsequent reissues will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
Expected resolution date: Oct – Dec 2025
- Unable to pre-purchase more than one additional bag
- Purchase remaining additional baggage via Manage Booking on Qantas.com

Other Technology Partners

^The listed capability gaps are sourced from information provided by each Technology Partner in collaboration with Qantas. Any associated expected resolution dates listed represent information provided to Qantas by each Technology Partner. These dates are not in the control of Qantas and are indicative only. Once resolved, please confirm with your respective Technology Partner that the relevant capability can be utilised by your travel agency when accessing Qantas NDC content and offers. If you wish for more information on any capability or particular issue and its expected resolution date, please contact your respective Technology Partner directly.

New requirement

Expected resolution date: July - Sept 2025^

If your customer holds a wholly unused ticket in credit:
1. Create a new NDC booking with the new flights
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare, taxes and change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect
Expected resolution date: Travelsky (July - Sept 2025)^ , TPConnects (TBC)

If your customer's original booking was ticketed using a Qantas corporate account code, and you need to make a change:
1. Rebook flights in the current booking
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare, taxes and change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect
Impacted: Aaron Group, AirGateway, Duffle, Travelsky, TPConnects and Verteil

Expected resolution date: July - Sept 2025^

If a Commercial Policy has been released and your customer’s ticket needs to be reissued within the existing booking with a waiver of fare, taxes and change fee:

Travelsky and TPConnects

Waiver of change fee:
1. Rebook flights in the existing booking within Commercial Policy guidelines
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare and taxes
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect
Waiver of change fee, fare and taxes:
1. Rebook flights in the existing booking within Commercial Policy guidelines
2. Contact Qantas Agency Connect
3. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect
Aaron Group, AirGateway, Duffel and Verteil

Please contact your Technology Partner directly for an alternative servicing workaround.
Impacted: Aaron Group, ClarityTTS, Duffel, Mystifly, Travelfusion, Verteil

Expected resolution date: TBC

ClarityTTS, Mystifly, Travelfusion and Verteil
1. Update your customer's name in the current booking
2. If this feature is not supported by your Technology Partner, cancel the booking and make a new booking in the correct name based on current availability
Aaron Group and Duffle

Please contact your Technology Partner directly for an alternative servicing workaround.
Impacted: Aeronology, Aaron Group, AirGateway, Clarity TTS, Duffle, Mystifly, TPConnects, Travelfusion, Travelsky and Verteil

Expected resolution date: July - Sept 2025^

Aeronology, Clarity TTS, Mystifly, TPConnects, Travelfusion and Travelsky

If a Commercial Policy had been released and your customer chose to hold their ticket in credit and now needs to be rebooked in a new booking, waiving change fee:
1. Create a new NDC booking
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare and taxes
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect
Aaron Group, AirGateway, Duffle and Verteil

Please contact your Technology Partner directly for an alternative servicing workaround.
New requirement

Impacted: Aaron Group, Duffel, ClarityTTS, Mystifly and TPConnects

Expected resolution date: TBC

If Qantas adds an SSR OTHS into your customer's booking, you will not be able to view these vendor remarks.

Contact Qantas Agency Connect to check if any flight firming, ticketing time limit, fictitious name or duplicate booking SSR remarks have been added to your customer's booking.
Expected resolution date: TBC

Impacted: ClarityTTS, Duffel and Mystifly

When you are unable to book your customer on an interline flight available in NDC, you can:
- Book an alternative flight on a QF codeshare, or
- Book the best available fare in NDC or EDIFACT
Impacted: ClarityTTS, Duffel and Mystifly

Expected resolution date: TBC

If your customer has been impacted by an unsuitable schedule change on a Qantas marketed flight, and you would like to reaccommodate your customer to an interline flight available in Qantas NDC:
1. Contact Qantas Agency Connect with the flights details that you would like your customer rebooked to
2. Qantas Agency Connect will rebook the flights in the current booking
3. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will need to be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
Impacted Technology Partners: All
- Book unaccompanied minor in EDIFACT
Impacted: Aeronology, ClarityTTS, Mystifly, TPConnects, Travelfusion and Travelsky

Expected resolution date: July - Sept 2025^

If your customer holds a partially flown ticket in credit:

ClarityTTS
1. Contact Qantas Agency Connect with the flight details you would like your customer rebooked to
2. Qantas Agency Connect will create a new booking and complete a fare reassessment
3. Issue an EMD for any additional fare, tax and change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you.
Mystifly, TPConnect, Travelfusion and Travelsky
1. Create a new NDC booking with the new flights.
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare, taxes and change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect
Expected resolution date: In progress

If you need to reissue a ticket in another customer name and the name change fee applies:
1. Create a new NDC booking in the new name
2. Contact Qantas Agency Connect for a fare reassessment
3. Issue an EMD for any additional fare, taxes, change fee and name change fee
4. Contact Qantas Agency Connect with the EMD details
5. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect
Expected resolution date: Oct – Dec 2025
- Unable to pre-purchase more than one additional bag
- Purchase remaining additional baggage via Manage Booking on Qantas.com
Expected resolution date: Jan – March 2026

Schedule Change – Unable to rebook a flight and reissue the ticket at a later time/date

If your customer has been impacted by a schedule change and the new flight has not been accepted or rebooked within 10 days:
- Process the change through the Commercial Waiver workflow using the 'QFSKEDCHG' authority code in accordance with the Qantas Schedule Change policy and select waiver type ‘AdcolChangeFee’.
Expected resolution date: In progress

If you have a booking with multiple customers and one or more passengers is a child and needs to be divided out separately to change or cancel their flights:
1. Contact Qantas Agency Connect to request the order to be split
2. Qantas Agency Connect to rebook flights in the split booking Issue an EMD for any additional fare, taxes, and change fee
3. Contact Qantas Agency Connect with the EMD details
4. Qantas Agency Connect will reissue your customer's ticket and any subsequent reissues will be managed by Qantas Agency Connect. If there is a subsequent involuntary change to a flight, Qantas Agency Connect will review the booking and email the updated ticket to you

Useful Links

Qantas NDC Booking & Technical Support

Live Issues

Qantas & Technology Partner Development

Require Technical Support

Under Investigation

Live Issues

Qantas & Technology Partner Development

Qantas

Unable to access complimentary standard seat selection in Premium NDC for Bronze Qantas Frequent Flyers after booking creation

Schedule change to an interline flight not available in Qantas NDC

Voluntary change to an interline flight that is not enabled in Qantas NDC

Commercial Policy - with a change from Qantas to an interline flight not currently enabled in Qantas NDC

Adding an infant to an existing booking

Unable to make changes to an itinerary if it contains a flown or un-flown flight that has been upgraded using Frequent Flyer points

Amadeus

Rebook to an alternative interline flight enabled in Qantas NDC following a schedule change to a Qantas marketed flight

Commercial Policy - waiver of fare, taxes and change fee when flights are rebooked in existing booking

Commercial Policy – ticket in credit (new booking)

Ability to view airline vendor remarks

Unable to book via your Technology Partner an interline flight that is enabled in Qantas NDC

Unable to perform name correction pre-ticketing of 3 or less characters

Unable to add unaccompanied minor details into your customer's booking

Unable to pre-purchase more than one additional bag

Delayed ticketing at Reshop

Sabre

Rebook to an alternative interline flight enabled in Qantas NDC following a schedule change to a Qantas marketed flight

Commercial Policy - with a waiver of change fee, and/or fare and taxes when flights are rebooked in the existing booking

Unable to select booking class when rebooking flights

Commercial Policy - ticket in credit (new booking)

Unable to pre-purchase more than one additional bag

Travelport

Commercial Policy - ticket in credit (new booking)

Unable to perform a Reshop with a Qantas corporate account code

Commercial Policy - waiver of fare, taxes and change fee when flights are rebooked in the existing booking

Unable to add unaccompanied minor details into your customer's booking

Ticket in credit – partially used ticket

Unable to select booking class when rebooking flights

Unable to pre-purchase more than one additional bag

Other Technology Partners

Ticket in credit - wholly unused ticket (Travelsky)

Unable to perform a Reshop with a Qantas corporate account code (TPConnects, Travelsky)

Commercial Policy - waiver of fare, taxes and change fee when flights are rebooked in the existing booking (6 Technology Partners)

Unable to perform name correction pre-ticketing of 3 or less characters (6 Technology Partners)

Commercial Policy - ticket in credit; new booking (10 Technology Partners)

Ability to view airline vendor remarks (5 Technology Partners)

Unable to book via your Technology Partner an interline flight that is enabled in Qantas NDC (3 Technology Partners)

Rebook to an alternative interline flight available in Qantas NDC following a schedule change on a Qantas marketed flight (3 Technology Partners)

Unable to add unaccompanied minor details into your customer's booking

Ticket in credit – partially used ticket (6 Technology Partners)

Unable to Reshop when a customer does not accept the schedule change (Aaron Group, AirGateway and Duffle)

Ticket in Credit – partially or wholly unused ticket (Aaron Group, AirGateway, Duffle and Verteil)

Unable to apply Name Change fee when reissuing ticket (Aeronology)

Unable to pre-purchase more than one additional bag

Delayed ticketing at Reshop (Aaron Group, Clarity TTS, Duffel, Mystifly and Verteil)

Multiple customers in a booking, including a child. One or more passengers need to be divided out, resulting in only a child remaining in the booking (TPConnects)