Schedule Change Policy
A schedule change is an involuntary change to a flight. A UN/TK is generated to your customer's booking to notify you of the change.
When a schedule change is within 72 hours you will see no change in the booking as this is considered a disruption and is handled by Qantas.
The below policies outline options for managing and servicing your customers who have been affected by a schedule change to Qantas or other airline's flight for Qantas and other airline tickets.
If no reaccommodation has been offered or the new flights are unacceptable, please follow the Qantas or Other Airline Schedule Change policies to rebook your customer's flights.
Note: For unticketed bookings, alternative flights should be rebooked from current availability in accordance with the rules of the fare to be ticketed.
Where a schedule change has been accepted and the ticket reissued, further changes will be considered voluntary and any additional fare, taxes and fees will apply.
Select from the following schedule change options:
Qantas Schedule Change
A Qantas schedule change is an involuntary change to a Qantas flight number where a UN/TK is generated to your customer's booking to notify you of the change.
Other Airline Schedule Change
An Other Airline schedule change is an involuntary change to a flight number that is not a Qantas flight where a UN/TK is generated to your customer's booking to notify you of the change.
An airline other than Qantas Airways
Qantas Operated and Marketed flights
A flight with a QF flight number that is operated by Qantas
A flight with a QF flight number that is operated by another airline
Qantas Through Fare
A through fare is a fare to a destination reached by travelling through a gateway city using one fare basis only.
Example: SYD QF LAX AA LAX issued as IZX5A for the entire journey
End on End Fare
An end on end fare is a domestic fare combined with an international fare on an end on end basis
Example: SYD QF LAX AA LAX issued as IZX5A SYD QF LAX and QA21ZNJ3 LAX AA LAS
A combination fare is when two international fares on different airlines have been combined on a half return basis
Example: SYD QF SIN QF LON issued as SHXQF (Qantas fare) and LON EK DXB EK SYD issued as LHMPAU1 (Emirates fare)