Your guide to getting the help you need

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Help and Support

What is Qantas Agency Connect?

Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime. 

You can view our Site Map here.

Policies and Guidelines

Need guidance on how to service your customer's booking? We have collated the most helpful policies to assist you in this process. 

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GDS Formats

Learn how to sell Qantas flights and services in your GDS.

View Guide
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Schedule Change

This policy allows you to self-manage your customers who have been affected by a Qantas schedule change.

View Policy
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Refund Policy

This policy outline the circumstances under which Qantas will issue a refund for a Qantas Ticket.

View Policy

Qantas Group Travel

Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.

Visit Qantas Group TravelOpens external site in a new window.

FAQs

View Frequently Asked Questions:

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General FAQs

Relating to ticketing, use of the site, functionality and policies. 

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QAC

Qantas Agency Connect FAQs

Relating to how to get your agency started with Qantas Agency Connect.

View FAQs
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International FAQs

Relating to requirements for travelling overseas.

View FAQs
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Privacy and Security

This Privacy Policy explains how Qantas generally handles your personal information.

View Information

Website Support

Contact us

Qantas Department Contact Operating Hours
Qantas Agency Connect

Phone: +8621 6145 0188

shanghai@qantas.com.au

Monday - Friday

0900 - 1730

Qantas Group Travel china@qantasgrouptravel.com

Monday - Friday

0900 - 1730

Qantas Contact Centres Phone: 400 819 9495

Monday - Sunday

0900 - 2100

Qantas Frequent Flyer Phone: 400 819 9495

Monday - Friday

0900 - 1730

Flight Status View flight status online 24 hours 7 days a week
Special Handling

Phone: 400 819 9495

specialhandling@qantas.com.au

Monday - Friday

0900 - 1730

Qantas Audit Queries

Phone: +8621 6145 0188

shanghai@qantas.com.au

Monday - Friday

0900 - 1730

Qantas Refunds

Phone: +8621 6145 0188

shanghai@qantas.com.au

Monday - Friday

0900 - 1730

Customer Care Submit a Customer Care Form on behalf of your customer
24 hours 7 days a week