Your guide to getting the help you need

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Help and Support

What is Qantas Agency Connect?

Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime. 

We service travel agents only. We are unable to assist customers who have booked directly with Qantas. 

You can view our Site Map here.

Service Requests

Qantas Agency Connect Service Requests enables you 24/7 access to a suite of support tools to assist in managing your customer booking requirements.

Below are the most common self-service requests, or you can view all Service Requests here.

Schedule Change

Complete this service to manage your customer’s booking and obtain an authority to reissue their ticket following a schedule change

Service a schedule change

Fare Quote or Reassessment

Submit this form for a guaranteed Qantas fare quote or reassessment to be added to your customer’s booking

Request a Quote

Fare Rule Waiver

Request a fare rule waiver for change fee, ticketing time limit, expired fare or ticket validity

Request a Waiver

If a service request cannot be actioned online, please contact the Qantas Agency Connect team for assistance. 

When to contact us

The Qantas Agency Connect site is available to you 24/7 for service requests, policies and information. Please contact us for:

  • Schedule Changes when unable to be actioned online
  • Fare reassessment for imminent departures
  • Any fare reassessments that cannot be requested online and oneworld fare quotes and reassessments

Qantas Group Travel

Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.

Visit Qantas Group TravelOpens in a new tab or window.

FAQs

View Frequently Asked Questions:

General FAQs

Relating to ticketing, use of the site, functionality and policies. 

View FAQsOpens in a new tab or window

International FAQs

Relating to requirements for travelling overseas.

View FAQs

Privacy and Security

How Qantas generally handles your personal information. 

View PolicyOpens in a new tab or window

Qantas Agency Connect FAQs

Relating to how to get your agency started with us.

View FAQsOpens in a new tab or window

Website Support

Contact us

Last updated: 30 March 2020
Qantas Department Contact Operating Hours
Qantas Agency Connect

1-855-453-9815

qantasagencyconnect.ca@cliveden.ca

Monday to Friday
9am - 5pm PDT
Qantas Group Travel

Phone: 1855 453 9815

canada@qantasgrouptravel.com

Monday to Friday
9am - 5pm PDT
Qantas Contact Centres  1800 227 4500
(Please note that this number is for direct customers and imminent departures only)

24 hours – 7 days a week 

For our overseas offices refer to Qantas ContactsOpens in a new tab or window

Customer Specific Needs Team

View Specific Needs Helpline

For medical clearance requirements submit Qantas Group Medical Travel Clearance Form online

Email

24 hours – 7 days a week
Freight qffreightusa@qantas.com.au Monday to Friday
6am - 5pm PDT
Saturday
6am - 3:30pm PDT
Customer Care Submit a Customer Care FormOpens in a new tab or window on behalf of your customer
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