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Get in touch with our team so we can assist you in resolving your customer's query.

Indonesia

Qantas Department Contact Operating Hours - closed Public Holidays
Qantas Agency Connect Email or Email Monday to Friday
0830 - 1700
Qantas Group Travel
Email or Email
Monday to Friday
0830 - 1700
Qantas Contact Centres   
Email
Monday to Friday
0830 - 1700
Qantas Frequent Flyer Phone: +61 2 9433 2329
Email
 
Special Handling
Email
Monday to Friday
0830 - 1700
Flight Status
Email
Monday to Friday
0830 - 1700
Qantas Audit Queries   
Email
Monday to Friday
0830 - 1700
Qantas Refunds  
Email
Monday to Friday
0830 - 1700
Customer Care Submit a Customer Care Form on behalf of your customer
 

Thailand

Qantas Department Contact Operating Hours
Qantas Agency Connect Phone: +662 632 6611-14  
Email
Monday to Friday
0830 - 1700
Qantas Group Travel Phone: +662 632 6617  
Email
Monday to Friday
0830 - 1700
Qantas Contact Centres  Phone: +662 632 6611-14  
Email
Monday to Friday
0830 - 1700
Qantas Frequent Flyer Phone: +001 800 611 2867 or +66 12 8222 2417  
Email
 
Special Handling Phone: +662 632 6611-14  

Monday to Friday
0830 - 1700
Flight Status Phone: +662 632 6611-14  

Monday to Friday
0830 - 1700
Qantas Audit Queries Phone: +662 632 6611-14  

Monday to Friday
0830 - 1700
Qantas Refunds Phone: +662 632 6611-14  
Email
Monday to Friday
0830 - 1700
Customer Care Submit a Customer Care Form on behalf of your customer
N/A

Philippines

Qantas Department Contact Operating Hours
Qantas Agency Connect Phone: +63 998 538 4748 or +63 945 702 4730 
Email
Monday to Friday
0830 - 1730
Qantas Group Travel   
Email
Monday to Friday
0830 - 1730
Qantas Contact Centres  Phone: +63 998 538 4748 or +63 945 702 4730 
Email
Monday to Friday
0830 - 1730
Qantas Frequent Flyer Phone: 1 800 1611 0034 

 
Special Handling Phone: +61 2 9433 2329 
Email
 
Flight Status Phone: +63 998 538 4748 or +63 945 702 4730 
Email
Monday to Friday
0830 - 1730
Qantas Audit Queries Phone: +63 998 538 4748 or +63 945 702 4730 
Email
Monday to Friday
0830 - 1730
Qantas Refunds
Email
Monday to Friday
0830 - 1730
Customer Care Submit a Customer Care Form on behalf of your customer
Monday to Friday
0830 - 1730

Papua New Guinea

Qantas Department Contact Operating Hours
Qantas Agency Connect Phone: +675 7411 1066 
Email
Monday to Friday
0830 - 1700
Qantas Group Travel Phone: +675 7411 1066  
Email
Monday to Friday
0830 - 1700
Qantas Contact Centres  Phone: +675 7411 1066   
Email
Monday to Friday
0830 - 1700
Qantas Frequent Flyer Phone: +675 7411 1066   
Email
 
Special Handling Phone: +675 7411 1066 
Email
Monday to Friday
0830 - 1700
Flight Status Phone: +675 7411 1066 
Email
Monday to Friday
0830 - 1700
Qantas Audit Queries Phone: +675 7411 1066  
Email
Monday to Friday
0830 - 1700
Qantas Refunds Phone: +675 7411 1066  
Email
Monday to Friday
0830 - 1700
Customer Care Submit a Customer Care Form on behalf of your customer
N/A

South Korea

Qantas Department Contact Operating Hours
Qantas Agency Connect Phone: +822 777 6874 
Email
Monday to Friday
0900 - 1800
Qantas Group Travel Phone: +822 777 6874  
Email
Monday to Friday
0900 - 1800
Qantas Contact Centres  Phone: +822 777 6874   
Email
Monday to Friday
0900 - 1800
Qantas Frequent Flyer Phone:  13 11 31 option 2, Frequent Flyer service centre   
Email
Monday to Friday
0900 - 1800
Special Handling Phone: +822 777 6874 
Email
Monday to Friday
0900 - 1800
Flight Status Phone: +822 777 6874 
Email
Monday to Friday
0900 - 1800
Qantas Audit Queries Phone: +822 777 6874 
Email
Monday to Friday
0900 - 1800
Qantas Refunds Phone: +822 777 6874  
Email
Monday to Friday
0900 - 1800
Customer Care Submit a Customer Care Form on behalf of your customer
N/A

Vietnam

Qantas Department Contact Operating Hours
Qantas Contact Centres  Phone: +61 131313 or +612 8222 2439   
 
Qantas Frequent Flyer Phone: +612 9433 2329   
 
Customer Care Submit a Customer Care Form on behalf of your customer
N/A

Taiwan

Qantas Department Contact Operating Hours
Qantas Agency Connect Phone: +886 2 2509 5111
Email
Monday to Friday
0900 - 1230; 1330 - 1730
Qantas Group Travel Phone: +886 2 2509 5500
Email
Monday to Friday
0900 - 1230; 1330 - 1730
Qantas Contact Centres  Phone: +886 2 2509 5111
Email
Monday to Friday
0900 - 1230; 1330 - 1730
Qantas Frequent Flyer Phone: +61 2 9433 2329
Email
 
Special Handling  Phone: +886 2 2509 5500
Email
Monday to Friday
0900 - 1230; 1330 - 1730
Flight Status Phone: +886 2 2509 5500
Email
Monday to Friday
0900 - 1230; 1330 - 1730
Qantas Audit Queries Phone: +886 2 2509 5111
Email
Monday to Friday
0900 - 1230; 1330 - 1730
Qantas Refunds Phone: +886 2 2509 5111
Email
Monday to Friday
0900 - 1230; 1330 - 1730
Customer Care Submit a Customer Care Form on behalf of your customer
N/A

Malaysia

Qantas Department Contact Operating Hours
Qantas Agency Connect Phone: +60327133909/11/12
Email
Monday to Friday
0830 - 1730
Qantas Group Travel Phone: +60327133909/11/12
Email
Monday to Friday
0830 - 1730
Qantas Contact Centres  Phone: +60327133909/11/12
Email
Monday to Friday
0830 - 1730
Qantas Frequent Flyer Phone: +60327133909/11/12
Email
Monday to Friday
0830 - 1730
Special Handling Phone: +60327133909/11/12
Email
Monday to Friday
0830 - 1730
Flight Status Phone: +60327133909/11/12
Email
Monday to Friday
0830 - 1730
Qantas Audit Queries Phone: +60327133909/11/12
Email
Monday to Friday
0830 - 1730
Qantas Refunds Phone: +60327133909/11/12
Email
Monday to Friday
0830 - 1730
Customer Care Submit a Customer Care Form on behalf of your customer
N/A

Singapore

Qantas Department Contact Operating Hours
Qantas Agency Connect Phone: +65 6415 7373  
Email
Monday to Friday
0830 - 1730
Qantas Group Travel
Email
Monday to Friday
0830 - 1730
Qantas Contact Centres  Phone: +65 6415 7373 

Monday to Friday
0830 - 1730
Qantas Frequent Flyer Phone: +65 6415 7366
Website
 
Special Handling Phone: +65 6415 7373   

Monday to Friday
0830 - 1730
Flight Status Phone: +65 6415 7373  

Monday to Friday
0830 - 1730
Qantas Audit Queries
Email
Monday to Friday
0830 - 1730
Qantas Refunds Phone: +65 6415 7373 

Monday to Friday
0830 - 1730
Customer Care Submit a Customer Care Form on behalf of your customer