Help and Support
What is Qantas Agency Connect?
Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime.
Need guidance on how to service your customer's booking? We have collated the most helpful policies to assist you in this process.
Refund Policy
This policy outlines the circumstances under which a refun can be issued and the obligations of agents when applying.
Schedule Change and Disruption Handling Guide
If your customer has been affected by a schedule change or disruption, this guide will assist you to communicate the right information to your customer.
International Ticket Reissue Policy
This policy outlines that various types of reissues permitted on different ticketed fare types.
Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.
Currently only available in Singapore.
View Frequently Asked Questions:
General FAQs
Relating to ticketing, use of the site, functionality and policies.
Qantas Agency Connect FAQs
Relating to how to get your agency started with Qantas Agency Connect.
Privacy and Security
This Privacy Policy explains how Qantas generally handles your personal information.
Learning Hub FAQs
Relating to the use of the Learning Hub and troubleshooting.
Get in touch with us.