Contact usHere's how to get in contact with us, online or via our contact centre.
Customer NoticeOur call centre will be closed for the Easter break from Friday 10 April until Monday 13 April 2020. If you have an enquiry during this time, you can get in touch with us via our Email Us form below or via LiveChat and we will get back to you once we have returned. Alternatively, we will be back and ready to take your calls at 9a.m. on Tuesday 14 April 2020 (AEST).Due to the significant disruption caused by global restrictions imposed to help prevent the spread of COVID-19, our contact centre is experiencing significant congestion. Please review the frequently asked questions below before getting in touch with our team.
COVID-19 Important InformationPlease review the FAQs below before getting in touch with our team.Have you contacted us previously?Customers who have contacted us previously should respond to emails from our service desk rather than calling the call centre. At present we are dealing with a large volume of enquiries and it may be some days before we are able to respond to you.Have you booked a hotel in Australia?If you have accommodation booked in Australia and your check-in date is within the next 7 days, please contact the Qantas Hotels Customer Service team who can explain the options available to you. The applicable booking cancellation policy will vary depending on the cancellation policy for the relevant hotel/property.Have you booked a hotel outside of Australia?
If you booked a hotel outside of Australia before 19 March 2020 with an arrival date between 20 March and 30 April 2020 we are allowing credit vouchers on all bookings – even those that were originally non-refundable, provided you contact us within 48 hours of your scheduled check-in. If you choose this option we will award you 1,000 Bonus Qantas Points. Alternatively, you can request a refund back to the card used on the booking.Is your Qantas Hotels booking beyond 30th April 2020?
If you have a booking beyond 30 April 2020 that you wish to amend to a later date of travel, please manage your booking online or chat to us via live chat.Does your Qantas Hotels booking have free cancellation?
Please manage your booking online to cancel your booking rather than calling the call centre.
We are here to helpYou can do most things online. Avoid waiting on hold, here are some recommended links:
Need to make a change to your hotel booking? You can now view and print your reservation, or extend or shorten your stay online.
Change your booking
Need to cancel to your hotel booking? You can now cancel your booking online.
Cancel your booking
We strongly encourage only those customers staying within the next 7 days to contact us on Live Chat if needed.Consider contacting us at another time if you’re travelling outside this period.Need help with your Qantas Hotels booking? Chat with a member of our customer service team.7am - 10pm (AEDT/AEST)7 days a week
Chat to our team online
Call our customer services team
Get in touch with our team if you have questions about your Qantas Hotels booking, would like to give feedback about your experience and more.