Contact us
Here's how to get in contact with us, online or via our contact centre.
Please review the FAQs below before getting in touch with our team.Is your booking refundable?You can check the cancellation policy for your booking via Manage your booking in our online Self Service portal. We recommend checking the latest status as some properties have changed booking status from non-refundable, to refundable in light of COVID-19. If your booking has a flexible cancellation period, please ensure you cancel within the specified timeframe to secure a refund.
We are here to help
You can do most things online. Avoid waiting on hold, here are some recommended links:Change your booking
Cancel your booking
Chat to our team online
Call our customer services team
Outside Australia: +61 2 8059 0182
Email us
Find information about your booking
Qantas Hotels partner services
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