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Customer Notice

For help on impacted travel, see frequently asked questions, COVID-19 travel information, and Government travel requirements.
Please review the FAQs before getting in touch with our team.Is your booking refundable?You can check the cancellation policy for your booking via Manage your booking in our online Self Service portal.We recommend checking the latest status as some properties have changed booking status from non-refundable, to refundable in light of COVID-19. If your booking has a flexible cancellation period, please ensure you cancel within the specified timeframe to secure a refund.

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We strongly encourage only those customers staying within the next 7 days to contact us on Live Chat if needed.Need help with your Qantas Hotels booking? Chat with a member of our customer service team.8:30am - 5:30pm (AEDT/AEST)Monday to Sunday
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We strongly encourage only those customers staying within the next 7 days to contact us if needed.8:30am - 5:30pm (AEDT/AEST)Monday to Sunday
1300 738 206
Outside Australia: +61 2 8059 0182
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Contact us for support with the supplier extranet, reservations, or if you would like to become part of the network of hotels on the Qantas website.
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Important information
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You must be a Qantas Frequent Flyer member to earn and redeem points. Membership and points are subject to the Qantas Frequent Flyer program terms and conditions. 
^ Qantas Frequent Flyer members will earn 3 Qantas Points per A$1 value unless otherwise specified, for hotel stays booked through qantas.com/hotels, except Classic Hotel Rewards and Airbnb bookings. Points Club members will earn 25% more Qantas Points, and Points Club Plus members will earn 50% more Qantas Points. Qantas Points will be credited to your account at least 8 weeks after check-out. Qantas Points may be earned by the member in whose name the booking is made. Members will not be able to earn points on additional charges paid to the accommodation provider for extras (including cots, breakfasts and other incidentals) on check-in or check-out (as applicable).  
* Qantas Frequent Flyer members can redeem Qantas Points when booking hotel accommodation through qantas.com/hotels or holiday packages through qantas.com/holidays, using Points Plus Pay. Members cannot redeem points for additional charges paid to the hotel for extras (including cots, breakfasts and other incidentals) on check-in or check-out (as applicable). Points Plus Pay allows you to choose the number of Qantas Points you redeem above the specified minimum level of 5,000 and pay for the remainder of the booking value with an Accepted Payment Card (including VISA, MasterCard or American Express). Points Plus Pay is not available for Classic Hotel Rewards.  View full terms and conditions here
~ Saving is off the hotel's generally available rate for the same property, room type, days, inclusions and conditions. 
Qantas Business Reward Logo** Businesses earn 1 Qantas Point per AU$1 spent on eligible Qantas Hotels worldwide. Eligible Qantas hotels excludes Classic Hotel Rewards. A business must be a Qantas Business Rewards Member to earn Qantas Points for your business. Qantas Points are not earned on any amounts payable directly to the hotel.  Conditions apply
† Includes fee payable in local currency direct to hotel. Prices in AUD are approx and based on today's exchange rate.
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