Here's how to get in contact with us, online or via our contact centre.
COVID-19 Important InformationIs your booking refundable?You can check the cancellation policy for your booking via Manage your booking in our online Self Service portal. We recommend checking the latest status as some properties have changed booking status from non-refundable, to refundable in light of COVID-19. If your booking has a flexible cancellation period, please ensure you cancel within the specified timeframe to secure a refund.
We are here to helpYou can do most things online. Avoid waiting on hold, here are some recommended links:
Need to make a change to your hotel booking? You can now view and print your reservation, or extend or shorten your stay online.
Change your booking
Need to cancel your hotel booking? Now available online.
Cancel your booking
We strongly encourage only those customers staying within the next 7 days to contact us on Live Chat if needed.Need help with your Qantas Hotels booking? Chat with a member of our customer service team.8:30am - 5:30pm (AEDT/AEST)7 days a week
Chat to our team online
Call our customer services team
Get in touch with our team if you have questions about your Qantas Hotels booking, would like to give feedback about your experience and more.