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Qantas contact us

Here's how to get in contact with us, online or via our contact centre.

Customer Notice

For help on impacted travel, see frequently asked questions, COVID-19 travel information, and Government travel requirements.

Please review the FAQs before getting in touch with our team.Is your booking refundable?You can check the cancellation policy for your booking via Manage your booking in our online Self Service portal.We recommend checking the latest status as some properties have changed booking status from non-refundable, to refundable in light of COVID-19. If your booking has a flexible cancellation period, please ensure you cancel within the specified timeframe to secure a refund.

We are here to help

You can do most things online. Avoid waiting on hold, here are some recommended links:

Change your booking

Need to make a change to your hotel booking? You can now view and print your reservation, or extend or shorten your stay online.

Manage your booking

Cancel your booking

Need to cancel your hotel booking? Now available online.

Cancel your booking

Chat to our team online

We strongly encourage only those customers staying within the next 7 days to contact us on Live Chat if needed.Need help with your Qantas Hotels booking? Chat with a member of our customer service team.8:30am - 5:30pm (AEDT/AEST)Monday to Sunday

Call our customer services team

We strongly encourage only those customers staying within the next 7 days to contact us if needed.8:30am - 5:30pm (AEDT/AEST)Monday to Sunday

1300 738 206

Outside Australia: +61 2 8059 0182

Email us

Get in touch with our team if you have questions about your Qantas Hotels booking, would like to give feedback about your experience and more.

Email us

Find information about your booking

View your reservation details, print your booking confirmation, find directions to your hotel and more.

View your booking

Qantas Group Accomodation partner services

Contact us for support with the supplier extranet, reservations, or if you would like to become part of the network of hotels on the Qantas website.

Email us

8:30am - 5:30pm (AEDT/AEST)Monday to Sunday

1300 558 610

Still didn't find what you were looking for?Browse our popular FAQ topics.

Booking Questions Qantas Frequent Flyer Customers Payments and Changes Deposit Pay Changes and Cancellations General Enquiries and Feedback Vouchers Credit Vouchers

Important information

^ Earn points -- Qantas Frequent Flyer members will earn 3 Qantas Points per A$1 value unless otherwise specified, for hotel stays booked through qantas.com/hotels, except Classic Hotel Rewards and Airbnb bookings.

Points Club members will earn 25% more Qantas Points, and Points Club Plus members will earn 50% more Qantas Points, excluding Qantas Packages and Airbnb bookings. Qantas Points will not be earned on cancelled or refunded bookings. Qantas Points will be credited to your account at least 8 weeks after check-out. To earn Qantas Points, quote your Qantas Frequent Flyer membership number when booking. Qantas Points cannot be split between two or more members occupying the same room. Some accommodation providers may not allow you to combine this offer with any other offer. Qantas Points may be earned by the member in whose name the booking is made. Members will not be able to redeem points for, or earn points on additional charges paid to the accommodation provider for extras (including cots, breakfasts and other incidentals) on check-in or check-out (as applicable).

** Qantas Frequent Flyer members can redeem Qantas Points when booking hotel accommodation through qantas.com/hotels or holiday packages through qantas.com/holidays, using Points Plus Pay. Members cannot redeem points for additional charges paid to the hotel for extras (including cots, breakfasts and other incidentals) on check-in or check-out (as applicable). Redemption only applies to hotel stays and thereby excludes Airbnb bookings. Points Plus Pay allows you to choose the number of Qantas Points you redeem above the specified minimum level of 5,000 and pay for the remainder of the booking value with an Accepted Payment Card (including VISA, MasterCard or American Express). Points Plus Pay is not available for Classic Hotel Rewards. View full terms and conditions here

* Business earn 1 Qantas Point per AU$1 spent on eligible Qantas Hotels worldwide. Eligible Qantas hotels excludes Classic Hotel Rewards. A business must be a Qantas Business Rewards Member to earn Qantas Points for your business. Qantas Points are not earned on any amounts payable directly to the hotel. Conditions apply

± Saving is off the hotel's generally available rate for the same property, room type, days, inclusions and conditions

† Includes fee payable in local currency direct to hotel. Prices in AUD are approx and based on today's exchange rate.

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We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly.
We pay respect to Elders past, present and emerging.