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Contact us

Here's how to get in contact with us, online or via our contact centre.

COVID-19 Important Information

Is your booking refundable?You can check the cancellation policy for your booking via Manage your booking in our online Self Service portal. We recommend checking the latest status as some properties have changed booking status from non-refundable, to refundable in light of COVID-19. If your booking has a flexible cancellation period, please ensure you cancel within the specified timeframe to secure a refund.

We are here to help

You can do most things online. Avoid waiting on hold, here are some recommended links:

Change your booking

Need to make a change to your hotel booking? You can now view and print your reservation, or extend or shorten your stay online.

Manage your booking

Cancel your booking

Need to cancel your hotel booking? Now available online.

Cancel your booking

Chat to our team online

We strongly encourage only those customers staying within the next 7 days to contact us on Live Chat if needed.Need help with your Qantas Hotels booking? Chat with a member of our customer service team.8:30am - 5:30pm (AEDT/AEST)7 days a week

Call our customer services team

Email us

Get in touch with our team if you have questions about your Qantas Hotels booking, would like to give feedback about your experience and more.

Email us

Find information about your booking

View your reservation details, print your booking confirmation, find directions to your hotel and more.

View your booking

Still didn't find what you were looking for?Browse our popular FAQ topics.

Booking Questions Qantas Frequent Flyer Customers Payments and Changes Changes and cancellations General Enquires and Feedback Vouchers

Important information

^ Qantas Frequent Flyer members will earn 3 Qantas Points per A$1 value for hotel stays booked through qantas.com/hotels, except Classic Hotel Rewards.

Points Club members will earn 25% more Qantas Points, and Points Club Plus members will earn 50% more Qantas Points, on hotel stays booked through qantas.com/hotels excluding Qantas Packages, Airbnb bookings and Bonus Points awarded upon receipt of a Qantas Hotels cancellation credit voucher. Qantas Points will not be earned on cancelled or refunded bookings. Qantas Points cannot be split between two or more members occupying the same room. To earn Qantas Points, quote your Qantas Frequent Flyer membership number when booking. Members will not be able to redeem points for, or earn points on additional charges paid to the accommodation provider for extras (including cots, breakfasts and other incidentals) on check-in or check-out (as applicable). Qantas Points will be credited to your account at least 8 weeks after check-out

Qantas Points are not earned on any amounts payable directly to the hotel. Conditions apply

* Business earn 1 Qantas Point per AU$1 spent on eligible Qantas Hotels worldwide. Eligible Qantas hotels excludes Classic Hotel Rewards. A business must be a Qantas Business Rewards Member to earn Qantas Points for your business. Qantas Points are not earned on any amounts payable directly to the hotel. Conditions apply

~ Saving is off the hotel's generally available rate for the same property, room type, days, inclusions and conditions

† Includes fee payable in local currency direct to hotel. Prices in AUD are approx and based on today's exchange rate.

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Contact Privacy & Security Terms of use Australian destinations FAQs

Travel agents license No. NSW:2TA000237