Reimbursement claims
If your flight has been disrupted, you may be able to claim reimbursement for reasonable out of pocket expenses such as accommodation, transport or meals. You may also be eligible to claim expenses due to lost or delayed baggage.
Expenses related to flight delays and cancellations
If your Qantas flight was delayed or cancelled, you may be able to claim reimbursement for reasonable out-of-pocket costs such as accommodation, meals, or transport. Ensure you have your booking reference, passenger name and contact details handy, as well as any receipts of expenses.
How much can you claim?
Read our Compensation and Refunds policy
Expenses related to lost or delayed baggage
If your baggage was delayed or lost you may be eligible to claim reimbursement for essential items you needed to purchase. Ensure you have your booking reference, passenger name and contact details handy.
Other claims
For other types of claims related to flight delays, cancellations and overbooking, please use our customer care feedback form