Manage booking

See your bookings with us and, where possible, make changes, update your personal details, redeem your Flight Credit and more.

If your flight has been changed or cancelled by Qantas, we'll be in contact. Find out more information on booking changes

If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.

Check your booking or flight status for the most up-to-date information on your flights.

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Using your Flight Credit

To use your Flight Credit for your next Qantas flight, simply enter your credit reference and last name in the boxes above. Once your Flight Credit information is displayed, click on the Find Flights button to book your flights.

Qantas Flight Credits

When you view your booking you can:

Manage your hotel bookings

If you are a Qantas Frequent Flyer member, you can change or cancel your booking online through Qantas Hotels Alternatively, changes can be made by calling Qantas Hotels.

View booking to:

  • Cancel your car hire
  • Add another car
  • Update your contact details
  • Print or email your itinerary

Contacts

Car hire bookings cannot be changed online. To change your booking or enquire about special requests, contact your car provider

Activities

For enquiries about activities booked through Qantas contact our activity provider Viator, quoting your booking reference.

Airbnb

To change or cancel your Airbnb booking contact your host. For all other Airbnb queries contact Airbnb.

Transfers

For enquiries about transfers booked through Qantas contact our transfer provider Viator, quoting your reference number.

Qantas Gift Vouchers

You can redeem your Qantas gift voucher online through manage booking or by phone.

Qantas Holidays

To change or cancel your booking contact Qantas Holidays, quoting your booking reference. The conditions on the package type booked may restrict changes. Service fees may apply.

Travel insurance

For emergency assistance, general enquiries or travel insurance claims, contact us.

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Tax invoice

Request a tax invoice for your Eticket, bags, seats or carbon offset purchased for your flight.

Request a tax invoice
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Specific needs

If you need assistance for your flight or have queries about travelling with special needs, we’re here to help during your journey.

Request mobility assistanceTravelling with specific needs
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Requesting an upgrade

Discover how you can upgrade your Qantas flight with Classic Upgrade Rewards, Bid Now Upgrades and Domestic On Departure Upgrade Rewards.

Find out more about Qantas upgrades