Change flights
Things happen, and when they do you may need to change your travel plans.
Changing your flights Same day, no mistake
Cancel for any reason
As a Qantas Frequent Flyer, you can cancel for any reason within 24 hours of making your booking and we'll waive the cancellation fee. Simply make Qantas your first destination.
We know that planning a trip takes time and coordination, especially if it includes all the quality ingredients that make up a great holiday or a seamless business trip.
That's why we're making it easier for you to plan your next trip as a Qantas Frequent Flyer, knowing that when you make an eligible flight booking with us directly online, via the Qantas app or through your local Qantas office, you can cancel for any reason online, within 24 hours of making your booking, and we'll waive the cancellation fee.*
It's our way of making sure you've got the time to plan your ideal trip while locking in the best fare to get you there.
Made a mistake on your booking? There's no need to cancel
Simply call us by midnight on the same day, and we'll waive the service and change fees on eligible bookings. Find out more about Same day no mistake.
Join Qantas Frequent Flyer
Join today and start earning Qantas Points. Earn Status Credits to unlock your next membership tier. Conditions apply.
It's simple:
Make an eligible flight booking on this website, via the Qantas app or through your local Qantas office. Remember to add your Qantas Frequent Flyer number.
If your plans change, you can cancel for any reason within 24 hours of making your booking. Simply go to Manage booking on this website and enter your booking reference and last name. You'll also need to be signed in to your Frequent Flyer account to access this option.
Alternatively, you can log in to My Account, then go to flight booking and select ‘Manage’ to cancel your booking.
Once your booking is displayed, click on the cancel button and follow the prompts.
We'll then refund the value of your flights and any eligible ancillary products back to your original form of payment and send you an email confirming your refund has been processed.
Bookings that can be refunded
We'll refund flight bookings made directly with Qantas on this website, via the Qantas app or through a Qantas office, that:
- were flights for travel within or from Australia,
- were paid with cash, a mixture of cash and Qantas Points, Classic Flight Reward bookings, or a combination of Classic Flight Reward and non-Classic Flight Reward bookings, and
- were made more than 30 days before departure of your first flight.
We'll also refund any amounts for eligible ancillary products included in your flight booking, which are:
- pre-paid seat requests,
- pre-paid additional baggage allowances, and
- to offset flight carbon emissions.
Cancel flights
Things don't always go to plan, and you may need to know how to cancel your booking.
Cancelling your flights
Flight Credits
A Flight Credit may be issued when the value of your booking can be retained for future use.
About Flight CreditsImportant information
Disclaimer: * You must be a Qantas Frequent Flyer to earn and use Qantas Points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program terms and conditions.