Points

No, your business must join Qantas Business Rewards before it can earn Qantas Points.

Yes, Eligible Flights taken for business purposes by owners, directors, officers, employees, contractors, consultants, partners and principals could count towards the calculation of Qantas Points for a business, provided that business' ABN is added to their bookings.

When a business earns the maximum of 1,000,000 Qantas Points on eligible flights in one Membership Year, any further eligible flights in the applicable Membership Year will not earn Qantas Points in the Qantas Business Rewards account.

However, this will not affect a Qantas Frequent Flyer's ability to earn Qantas Points on eligible flights as they usually would. Members can also continue to earn Qantas Points from other program partners, subject to the individual partner terms and conditions.

The number of Qantas Points for each eligible flight is calculated by applying the percentage earn rate for your business' membership Level contained in the Qantas Business Rewards airline earn tableOpens external site to the number of Qantas Points usually earned on that flight by a Bronze Qantas Frequent Flyer member (regardless of the membership tier of the actual traveller), excluding any bonus Qantas Points which may be offered from time to time. View points earn calculatorOpens external site.

The earn rates for eligible flights are listed in the Qantas Business Rewards airline earn tableOpens external site.

Your business would receive Qantas Points for the original fare paid, which is Economy.

Every time you, your travellers or travel agent book an eligible flight, all you need to do is ensure that your business' ABN and the traveller's Qantas Frequent Flyer number have been added to the booking.

These levels do not relate to earning with partners in Qantas Business Rewards, other than Qantas.

A Membership Year for the first year, commences on the day of joining Qantas Business Rewards and concludes on the last day of the Member's Anniversary Month the following year; and subject to Membership renewal, for each successive year commences on the first day of the month following a Member's Anniversary Month and concludes on the last day of the Member's Anniversary Month in each relevant following year, unless otherwise determined under clause 5.5 of the Qantas Business Rewards Terms and ConditionsOpens external site.

Note: A business' first Membership Year may be longer than 12 months. For example, if a business joins Qantas Business Rewards on 16 June 2017, their Membership Year will end on 30 June 2018.

Your agent may not know that your business is a member of Qantas Business Rewards or what your level in the program is. It is therefore important to ask your agent to enter your business' ABN and the traveller's Qantas Frequent Flyer number in the booking. Your travel agent can refer to the Qantas Industry Centre for information on how to enter the ABN, to check if your business is a member and to find out how to access Qantas discounts applicable to your level.

Qantas Business Rewards has a dedicated website to keep track of your business' Qantas Points activities, update your business' details, manage account users and keep up to date with partner offers. Simply log inOpens external site using the email address and password you created when you registered.

You can check via Manage your bookingOpens external site on the booking facility on the Qantas Business Rewards dashboard.

The number of Qantas Points earned on eligible flights by your business each Membership Year determines your business' level in Qantas Business Rewards. The level governs the applicable points earned and Member savings discount rate. Please refer to the Qantas partners pageOpens external site for details.

Your business' current level is listed on the member dashboard in Qantas Business Rewards. Please log inOpens external site to check this information.

Yes, all Qantas flights for your business can be conveniently booked and managed through Qantas Business Rewards. Once logged in, members will have discounts and Qantas Points for eligible flights automatically apply. Alternatively you may wish to book through your preferred travel agent.

Simply transferOpens external site Qantas Points from Qantas Business Rewards, in real time, to any Qantas Frequent Flyer member/s in multiples of at least 3,000. The Frequent Flyer member/s can then redeem Qantas Points for flights, upgrades, hotels, rental cars, or 6,000 other goods and services available via Qantas ShoppingOpens external site.

The individual Qantas Frequent Flyer member number and the business' ABN must be entered into each booking. Generally it will take up to 7 days after travel for Qantas Points to be credited to your online member Points Activity Statement.

If after 7 days the Qantas Points do not appear on your statement, you can make a missing Qantas Points claim on qantasbusinessrewards.comOpens external site, within 90 days of the flight.

Any claims in relation to Qantas Points should be referred to the partner. It can take up to 12 weeks for points to appear in Member accounts. Each participating program partner has their own process for claiming missing Qantas PointsOpens external site. Please visit qantasbusinessrewards.com/partnersOpens external site  for more information about their terms and conditions and who to contact at each partner.

For queries that relate to claiming Qantas Points for flights with Qantas, further assistance is available via the online claimOpens external site form or you may contact the Qantas Business Rewards Service Centre on 13 74 78 between 7AM to 7PM (AEST) Monday to Friday.

As a Frequent Flyer you can claim your individual Qantas Points online at qantas.com.

To claim missing Qantas Points for your business please complete a claim form at qantasbusinessrewards.com/claim-missing-pointsOpens external site, between 7 and 90 days after the flight date.

Qantas Points in Business Rewards accounts will not expire as long as the Member has earned or transferred Qantas Points out of the Business Rewards account at least once in a consecutive 18 month period. Qantas Points are deemed to be earned on the date of an Eligible Flight, or in the case of other Program Partners, on the activity date as advised by the Program Partner.