Manage account

The Qantas Business Rewards websiteOpens external site should provide all the information you will need.

Otherwise, call the Qantas Business Rewards Service Centre on 13 74 78 (Option 1) between 7am to 7pm AEST, Monday to Friday for information and account enquiries.

For booking enquiries call 13 74 78 (Option 2); 24 hours, 7 days a week.

For the Qantas Frequent Flyer program call 13 11 31. Travel agents should refer to Qantas Agency Connect.

Please use the request access button which appears online, call the Qantas Business Rewards Service Centre on 13 74 78 between 7AM and 7PM (AEST) Monday to Friday. We will investigate and discuss how to resolve this issue with you.

New members can start the registration process, partially enroll and then have one day within which to complete payment. If your payment is not received within 1 day, you will need to start the registration process for your business again.

A business owner needs to register each business' ABN with the Qantas Business Rewards program in order for that business to earn Qantas Points.

Yes, you are welcome to join Qantas Business Rewards and earn on most partners, but only GST-registered businesses are eligible to earn Qantas Points from flights.  If you need to update the GST status on your Qantas Business Rewards account after you join, please use the contact us formOpens external site to advise the change.

Generally it will take up to 24 hours for GST status to be updated. For any further enquiries, call the Qantas Business Rewards Service Centre on 13 74 78 from 7AM to 7PM (AEST) Monday to Friday.

If you terminate your business' Qantas Business Rewards membership, any Qantas Points in your business' account will expire.

We recommend you consult your accountant or tax advisor to ensure you understand possible tax implications, for example fringe benefits tax (if applicable).

Account Managers or their delegates who have access to all features can add or remove users or change user permissions on the Qantas Business Rewards website once logged in.

Users with Account Manager permissions within their nominated Qantas Business Rewards account are able to update and handover the Account Manager Account status to another user in the. Account. This change will be processed within 24 hours after which the new Account Manager will receive email notification that the change has been processed successfully.

In the event that the Account Manager has left the business, or no longer has access to their Qantas Business Rewards account, the business owner or authorised senior executive may send a request to establish a new Account Manager via email to qantasbusinessrewardsteam@qantasloyalty.com. Within 2 business days, a team member from the Qantas Business Rewards Service Centre will review and communicate the outcome of your request

For any further enquiries, call the Qantas Business Rewards Service Centre on 13 74 78 from 7AM to 7PM (AEST) Monday to Friday

An Account Manager is the individual who sets up the account and represents the business for Qantas Business Rewards. The Account Manager has full permission for all functions related to the account and is able to add and manage other users, redeem points earned by your business directly from the Qantas Business Rewards account, transfer Qantas Points to an individual's Qantas Frequent Flyer membership account, make and amend flight bookings on behalf of the business and access the business' Points Activity Statement.

Other users can be added by the Account Manager or their delegate and can manage various account functions according to the permissions they are given. These are clearly displayed on the manage usersOpens external site page within the account. Functions include:

• Search and book flights;
• Manage traveller profiles within your business;
• Store Frequent Flyer details and up to three credit card details to fast-track future bookings;
• See Qantas Points balance for your business;
• View your business' Points Activity Statement;
• Link your account with partners to start earning points;
• Use Qantas Points directly from your Qantas Business Rewards account, or to transfer Qantas Points into any Qantas Frequent Flyer account;
• Access and update bookings made within the business' account;
• Add, edit or remove saved company credit cards.

Easily manage your company travel from one place. Your Qantas Business Rewards account allows you to keep track of your business' Qantas Points activities, update your business' details, manage account users and keep up to date with partner offers. Simply log inOpens external site using the email address and password you created when you registered.

No, your business' Qantas Business Rewards account and your individual Qantas Frequent Flyer account’s are separate. An individual has sole access to their Qantas Frequent Flyer account.

However, if that individual is an authorised account manager or administrator for the Qantas Business Rewards account, they can access the Qantas Business Rewards account.

Try again and ensure you are using the correct email address and the password exactly as you set it for your Qantas Business Rewards account.  Passwords are case-sensitive.

If you need to, you can also reset the password. Log inOpens external site to Qantas Business Rewards, then click through:

• Manage people
• Account users
• Edit personal profile.

If you are still having difficulties, call our service centre on 137478 between 7am and 7pm (AEST) Monday to Friday.

Only active ABNs can participate in the Qantas Business Rewards program. If your  ABN is cancelled, you may be asked to provide an alternative ABN for the business, or your business will no longer be able to participate in the program.

Connecting your accounts will allow you to:

• Log in once and navigate easily between accounts
• See a snapshot of your Business Rewards account when you access your Frequent Flyer account
• Ensure you receive savings on eligible flights for business when you’re logged in to your Frequent Flyer account

To connect your Qantas Business Rewards and Qantas Frequent Flyer accounts, follow the steps below:

1. Log in to qantas.com on a desktop or mobile responsive device. You’ll need to log in using your Frequent Flyer membership number and PIN
2. Navigate to your Profile and select ‘Connect Business Rewards’
3. From here, follow the prompts to connect your Qantas Business Rewards and Qantas Frequent Flyer accounts.

• Receive an email to the email address linked to your Frequent Flyer account to confirm that your accounts are now connected
• See a snapshot of your Business Rewards accounts in your Frequent Flyer account when logged in to qantas.com on desktop and mobile responsive devices
• And, you’ll now also be able to book flights for your business from your Frequent Flyer account.

If you’d like to disconnect your Qantas Business Rewards and Qantas Frequent Flyer accounts, you can do this by selecting the ‘Connect Business Rewards’ option in your Profile and click on ‘Disconnect’ for the Business Rewards account that you want to disconnect.  

Once disconnected, you'll still see the option to book for your business when booking flights from your Frequent Flyer account. This can be turned off at any time in the ‘Manage PeopleOpens external site' section of your Business Rewards account.

Information related to your personal Qantas Frequent Flyer account will not be displayed in your Qantas Business Rewards account. Only you can see the information in your Frequent Flyer account when you are logged in to qantas.com.

Once you’ve connected your Qantas Business Rewards and Qantas Frequent Flyer accounts, you can book flights for your business from either of your accounts.

Whether you choose to book for your business from your Business Rewards account or your Frequent Flyer account, you’ll receive savings on the base fare of selected flights.  That’s in addition to your Frequent Flyer tier benefits.  However, if you are using the Qantas Points in your Business Rewards account to redeem  directly on flights, you’ll need to book from your Business Rewards account  by clicking ‘Go to Account’ from your Frequent Flyer account.

You can also continue to book business flights with your travel agent. Remember to tell them your ABN and account code to ensure savings and points are earned on selected flights.

You can contact the Qantas Business Rewards Service CentreOpens external site between 7am and 7pm (AEST) Monday to Friday, and speak to one of our consultants. Please have your business' ABN available when calling.

No, you can still log in to your Business Rewards account by visiting the Qantas Business Rewards website. You'll need to log in using your Qantas Business RewardsOpens external site email and password.

Yes, you can connect two or more Business Rewards accounts to your Frequent Flyer account. You can do this via the “Connect Business Rewards” option in your ProfileOpens external site page.

To enable self-booking for travellers, they must be a Qantas Frequent Flyer member, be added as a traveller in their business’ Qantas Business Rewards account, and have this feature enabled in the Manage peopleOpens external site page.

Once enabled, they can log in to the Qantas App, qantas.com or Qantas Business Rewards and be given an option to book flights for a personal or business trip. Self-booking travellers cannot use points directly from your Qantas Business Rewards account.

You can enable and disable self-booking for travellers on an individual basis from the Manage peopleOpens external site page after logging in to your account.

Only Account Users with Full Access permission can access saved Company credit cards. When your stored travellers book for themselves under your ABN (through Qantas.com or via the Qantas App) they will not have access to company credit cards saved in your Qantas Business Rewards account.