Manage account

The Qantas Business Rewards website should provide all the information you will need. 

Otherwise, call the Qantas Business Rewards Service Centre on 13 74 78 between 7am to 7pm AEST, Monday to Saturday for information and account enquiries.

For booking  enquiries call 13 74 78 and select the flight booking option; 24 hours, 7 days a week. 

For the Qantas Frequent Flyer program call 13 11 31.

Travel agents should refer to Qantas Agency Connect. 

Please use the request access button which appears online, call the Qantas Business Rewards Service Centre on 13 74 78 between 7AM and 7PM eastern standard time, or use our webchat service. We will investigate and discuss how to resolve this issue with you.

New members can start the registration process, partially enrol and then have one day within which to complete payment. If your payment is not received within 1 day, you will need to start the registration process for your business again.

A business owner needs to register each business' ABN with the Qantas Business Rewards program in order for that business to earn Qantas Points. Under the Airline Reward Scheme, no member or group (regardless of the number of group members) is entitled to earn more than the maximum number of Qantas Points specified in the airline earn table in any Membership Year.

Yes, you are welcome to join Qantas Business Rewards and earn on most partners, but only GST-registered businesses are eligible to earn Qantas Points from flights.  If you need to update the GST status on your Qantas Business Rewards account after you join, please use the contact us form to advise the change.

Generally it will take up to 24 hours for GST status to be updated. For any further enquiries, call the Qantas Business Rewards Service Centre on 13 74 78.

Qantas Points in the Qantas Business Rewards program will only expire if a member does not earn or transfer Qantas Points at least once in a consecutive 18 month period.

The earn date is the day the Qantas Business Rewards program partner advises us that the activity took place.

For Eligible Flights, the earn date is the date that the flight was taken.

The transfer date is the date on which Qantas Points are transferred from the business' Qantas Business Rewards account to an individual Qantas Frequent Flyer account.

If you terminate your business' Qantas Business Rewards membership, any Qantas Points in your business' account will expire.

We recommend you consult your accountant or tax advisor to ensure you understand possible tax implications, for example fringe benefits tax (if applicable).

Account Managers or their delegates who have access to all features can add or remove users or change user permissions on the Qantas Business Rewards website once logged in.

To change the account manager, the existing account manager should send an email to qantasbusinessrewardsteam@qantasloyalty.com from the email address currently listed in the Qantas Business Rewards account. Please include "change of account manager" in the subject line. The email needs to contain a written authorisation on company letterhead, hand signed by the existing account manager with the following details of the new account manager:

Name, email address, phone contact and Qantas Frequent Flyer membership number.

Alternatively, if required, the business owner, director, CEO or authorised senior executive may send the request via email to qantasbusinessrewardsteam@qantasloyalty.com, with the requested information on signed company letterhead. It may take up to two business days to change the account manager, once the email request has been received.

Before activating the change of account manager, we will also send an email to the existing account manager, and requester if separate, seeking confirmation of the change request. For any further enquiries, call the Qantas Business Rewards Service Centre on 13 74 78.

An account manager is the individual who sets up the account and represents the business for Qantas Business Rewards. The account manager has full permission for all functions related to the account and is able to add and manage other users, transfer Qantas Points to an individual's Qantas Frequent Flyer membership account, make and amend flight bookings on behalf of the business and access the business' Points Activity Statement. Other users can be added by the account manager or their delegate and can manage various account functions according to the permissions they are given. These are clearly displayed on the manage users page within the account. Account functions include:

• Search and book flights;
• Manage traveller profiles within your business;
• Store Frequent Flyer details and up to three credit card details to fast-track future bookings;
• See Qantas Points for your business;
• View your business' Points Activity Statement;
• Link your account with partners to start earning points;
• Transfer Qantas Points from your business' account into any Qantas Frequent Flyer account;
• Access and update bookings made within the business' account;
• Add, edit or remove saved company credit cards.

Qantas Business Rewards has a dedicated website to keep track of your business' Qantas Points activities, update your business' details, manage account users and keep up to date with partner offers. Simply log in using the email address and password you created when you registered.

A discounted Qantas Club membership of 20% is available to your employees. The account manager, registered user of your business' account, or the employee can call the Qantas Business Rewards service centre on 13 74 78 to set up the membership.

Please see the Qantas Club offer for more detail.

No, your business' Qantas Business Rewards account and your individual Qantas Frequent Flyer account are totally separate. An individual has sole access to their Qantas Frequent Flyer account.

However, if that individual is an authorised account manager or administrator for the Qantas Business Rewards account, they can access the Qantas Business Rewards account.

Try again and ensure you are using the correct email address and the password exactly as you set it for your Qantas Business Rewards account.  Passwords are case-sensitive.

If you need to, you can also reset the password. Log in to Qantas Business Rewards, then click through:

• Manage people
• Account users
• Edit personal profile.

If you are still having difficulties, call our service centre on 137478 between 7am and 7pm eastern standard time Mon-Sat, or use our webchat service.

Only active ABNs can participate in the Qantas Business Rewards program. If your  ABN is cancelled, you may be asked to provide an alternative ABN for the business, or your business will no longer be able to participate in the program.

Connecting your accounts will allow you to:

• Log in once and navigate easily between accounts

• See a snapshot of your Business Rewards account when you access your Frequent Flyer account

• Ensure you receive savings on eligible flights for business when you’re logged in to your Frequent Flyer account

To connect your Qantas Business Rewards and Qantas Frequent Flyer accounts, follow the steps below:

1. Log in to qantas.com on a desktop or mobile responsive device. You’ll need to log in using your Frequent Flyer membership number and PIN

2. Navigate to your Profile and select ‘Connect Business Rewards’

3. From here, follow the prompts to connect your Qantas Business Rewards and Qantas Frequent Flyer accounts.

• Receive an email to the email address linked to your Frequent Flyer account to confirm that your accounts are now connected

• See a snapshot of your Business Rewards accounts in your Frequent Flyer account when logged in to qantas.com on desktop and mobile responsive devices

• And, you’ll now also be able to book flights for your business from your Frequent Flyer account.

If you’d like to disconnect your Qantas Business Rewards and Qantas Frequent Flyer accounts, you can do this by selecting the ‘Connect Business Rewards’ option in your Profile and click on ‘Disconnect’ for the Business Rewards account that you want to disconnect.  

Once disconnected, you'll still see the option to book for your business when booking flights from your Frequent Flyer account. This can be turned off at any time in the ‘Manage People' section of your Business Rewards account.

Information related to your personal Qantas Frequent Flyer account will not be displayed in your Qantas Business Rewards account. Only you can see the information in your Frequent Flyer account when you are logged in to qantas.com.

Once you’ve connected your Qantas Business Rewards and Qantas Frequent Flyer accounts, you can book flights for your business from either of your accounts.

Whether you choose to book for your business from your Business Rewards account or your Frequent Flyer account, you’ll receive savings on eligible flights. That’s in addition to your Frequent Flyer tier benefits.   

You can also continue to book business flights with your travel agent. Remember to tell them your ABN and account code to ensure savings and points are earned on eligible flights.

You can contact the Qantas Business Rewards Service Centre between 7am and 7pm (AEST) Monday to Saturday, and speak to one of our consultants. Please have your business' ABN available when calling.

No, you can still log in to your Business Rewards account by visiting the Qantas Business Rewards website. You'll need to log in using your Qantas Business Rewards email and password.

Yes, you can connect two or more Business Rewards accounts to your Frequent Flyer account. You can do this via the “Connect Business Rewards” option in your Profile page.

To enable self-booking for travellers, they must be a Qantas Frequent Flyer member, be added as a traveller and have this feature enabled in the Manage people page .

Once enabled, they can log in to the Qantas app, qantas.com or Qantas Business Rewards and be given an option to book flights for a personal or business trip.

You can enable and disable self-booking for travellers on an individual basis from the Manage people page after logging in to  your dashboard.

You can check via Manage your booking on the booking facility on your Qantas Business Rewards dashboard or on qantas.com .

When travellers book through the Qantas App they will not have access to company credit cards saved in your Qantas Business Rewards account.