Ancillary product refunds

Apply for Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgrades and Neighbour Free refunds.

Additional Baggage AllowanceSeat SelectionLounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgrades and Neighbour Free can be eligible for refund in certain circumstances.

Note: Seat Selections are  non-refundable unless we're unable to seat you in your requested seat type. Read more about the conditions of Additional Baggage AllowanceSeat SelectionLounge Access Invitation, Complimentary Lounge Invitiations, Bid Now Upgrades and Neighbour Free.

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Flight cancellations

Things don't always go to plan. Find out how you can cancel your flight booking

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Other products

If your booking includes a car or hotel reservation, or travel insurance purchased when booked with your flight, contact these providers directly for assistance with your booking.

Apply for your refund

Submit your refund requests once you've completed your journey. A separate refund request must be submitted per person, per service. 

To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. Once the form is displayed, complete the remainder of the information. 

To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight, email us quoting your Frequent Flyer number, Lounge Complimentary Invitation number and flight details.


Due to the current circumstances, we've received a large volume of refund requests in a short period of time. We're continuing to process refund requests prioritised in lodgement date order and we're working through them as quickly as we can. Our current processing time is approximately 8 weeks. Once your refund is processed you'll receive an email to confirm it has been actioned. We appreciate your patience.