Neighbour Free Terms and Conditions

Important information about requesting Neighbour Free.

Neighbour Free is being trialed in Economy, on selected Australian domestic Qantas operated flights. Changes to this product may occur upon completion of the trial.

Definitions

The following definitions apply to these Terms and Conditions:

1.1 Eligible Customer refers to the recipient to whom Qantas, in its absolute and sole discretion, extends an Invitation.

1.2 Invitation refers to an invitation that Qantas extends to the Eligible Customer to select Neighbour Free when travelling in Economy, in addition to Standard Seat Selection.

1.3 Neighbour Free refers to the empty seat next to an Eligible Customer which they have reserved, for a cost, on their eligible flight.

1.4 Nominated Payment Card means one of the credit cards, charge cards or debit cards (excluding any Gift Voucher, Flight Credit, Qantas Cash, Qantas Credit, Qantas Pass or Qantas TravelPass) which must be used to make a payment, or such other form of payment as approved by Qantas from time to time.

1.5 Original Booking is the fare purchased and Segment(s) of the booking made by the Eligible Customer to which an Invitation extends.

1.6 Segment refers to the portion of a journey between two consecutive points on an itinerary.

1.7 Standard Seat Selection is complimentary when travelling on any Qantas operated domestic flights QF400-1299 (excluding QantasLink services). Standard Seat Selection is also available on Qantas operated international flights QF1-329 and fees may apply.  Additional fees may apply to seat types for Extra Legroom, Preferred, Seats with a Bassinet and Neighbour Free. For more information, visit qantas.com/seat selection or view the full terms and conditions.

Neighbour Free eligibility

2.1 Eligible Customers must be at least 12 years of age to select Neighbour Free.

2.2 Qantas may, in its absolute and sole discretion send an Invitation to an Eligible Customer to make a Neighbour Free reservation.

2.3 Neighbour Free may be offered to customers travelling on Qantas operated flights in a standard economy seat (Preferred, Extra Legroom seats and Seats with a Bassinet are ineligible for this offering), subject to availability and is not available on all flights.

Making a Neighbour Free selection

3.1 Qantas may send an Eligible Customer an Invitation for one or more Segments on the Original Booking. Neighbour Free reservations may be accepted or rejected for some, none, or all Segments in the Original Booking.

3.2 A Neighbour Free reservation can only be made on behalf of all passengers on the Original Booking.

3.3 By selecting Neighbour Free, the Eligible Customer confirms that they are an Eligible Customer and has authority to act on behalf of and to bind all the passenger(s) on the Original Booking.

3.4 Gift Vouchers, Flight Credits, Qantas Cash, Qantas Credits, Qantas Passes or Qantas TravelPasses and other forms of payment or consideration not provided for in these Terms and Conditions cannot be used to make or fulfil a Neighbour Free reservation.

3.5 If an Eligible Customer's Original Booking is changed or cancelled after an Invitation is sent to that Eligible Customer and before the Eligible Customer has reserved the seat next to them to remain Neighbour Free, the Invitation will be forfeited.

3.6 Neighbour Free refers to the personal seat space only and doesn't include any additional baggage allowances and cannot be used for infant seating or to place items such as carry-on baggage or musical instruments.

3.7 The amount paid for Neighbour Free is separate and additional to the amount paid (if applicable) for seating in the Original Booking.

3.8 Only one Neighbour Free selection can be made for each Segment in the Original Booking regardless of the number of passengers in the Original Booking.

Acceptance of Neighbour Free

4.1 Receiving an Invitation via email and/or reserving Neighbour Free does not in any way guarantee that the reservation will be accepted.

4.2 An Eligible Customer is notified of availability at the time they receive an Invitation to purchase.

4.3 A Neighbour Free reservation may be made and paid for between 48 hours and 1 hour before the scheduled flight departure time via an Invitation.

4.4 Eligible Customers will receive instant notification confirming the seat next to them is Neighbour Free after payment has been made. Customers who have reserved and paid for Neighbour Free will see their new seat allocation reflected, and the seat next to them marked as unavailable for selection.

4.5 Qantas will deduct the amount for the Neighbour Free reservation from the Nominated Payment Card at any time from the time of acceptance until the scheduled flight departure time. Customers are responsible for ensuring that they have sufficient funds on their Nominated Payment Card at the time of purchase.

4.6 When Neighbour Free is reserved, an Eligible Customer will be charged any money payable in the currency displayed on the payment page.

4.7 The fare conditions of the Original Booking continue to apply to the Neighbour Free reservation.

4.8 Once payment is accepted for a Neighbour Free reservation, no additional Neighbour Free purchases will be available for any additional passengers on the Original Booking.

4.9 Once Neighbour Free has been reserved, the Eligible Customer should not change their seat selection again, as this may result in forfeiting the Neighbour Free reservation.

4.10 Any special requests, including meal or seating requests, whether included in the Original Booking, will not be applied to the Neighbour Free reservation.

4.11 The seat next to you cannot be guaranteed as Neighbour Free as seats may need to be changed for operational, safety or security reasons, even after boarding the aircraft.

4.12 Additional Qantas Points and Status Credits will not be earned on Neighbour Free. The earning and redemption of Qantas Points is subject to the Qantas Frequent Flyer program terms and conditions.

Cancellations

5.1 If an Eligible Customer cancels their Original Booking after their Neighbour Free reservation has been confirmed, the Eligible Customer's Neighbour Free reservation will be forfeited.

5.2 If an Eligible Customer fails to board a flight for which a Neighbour Free purchase has been confirmed (no-show), the Eligible Customer will forfeit the total amount of their Neighbour Free purchase, including the value deducted from their Nominated Payment Card.

5.3 Subject to Clause 6.1, an Eligible Customer cannot change or cancel their confirmed Neighbour Free purchase at any time once their purchase is complete.

Refunds

6.1 Neighbour Free will only be refundable:

  • if the Segment in the Original Booking is cancelled by Qantas;
  • if the Eligible Customer is seated in a different Standard Seat Selection, by Qantas, with no Neighbour Free seating available, or reasonable alternative, for any Segment or part thereof for operational, safety or security reasons and the Eligible Customer has retained all issued boarding passes, etickets and any other documentation reasonably requested by Qantas; or
  • under certain circumstances including under the Australian Consumer Law.

6.2 Subject to Clause 6.1, if changes are made during the flight which result in the non-fulfillment of the Eligible Customer's Neighbour Free reservation, refunds are only available on request by the Eligible Customer and must be lodged at qantas.com:

  • after the flight in the Original Booking has departed or has been cancelled;
  • no later than three months after departure of the flight in the Original Booking; or
  • three months from the date of the Original Booking.

6.3 Subject to Clause 6.1, if changes are made to the Original Booking by Qantas before the departure of the flight, which results in the non-fulfillment of the Eligible Customer's Neighbour Free reservation, and a reasonable alternative cannot be arranged, refunds will begin processing two hours after the departure of the flight. Allow two weeks for funds to appear in your account.

6.4 Refunds will be processed in the currency in which payment for the Neighbour Free reservation was made and to the Nominated Payment Card used to make the payment.

General

7.1 Qantas reserves the right to modify these Terms and Conditions. These Terms and Conditions should be read in conjunction with our Conditions of Carriage, Website Terms of Use and Privacy Policy and the Qantas Frequent Flyer Terms and Conditions (where relevant).

7.2 Failure by Qantas to exercise its rights will not be construed as a waiver or relinquishment of the future performance of any of its rights, and the Eligible Customer's obligations with respect to such future performance shall continue in full force and effect.