The following definitions apply to these Terms and Conditions:
1.1 Eligible Customer refers to the recipient to whom Qantas, in its absolute and sole discretion, extends an Invitation. Qantas Frequent Flyer members who have included their Qantas Frequent Flyer membership number in the Original Booking are only Eligible Customers if all passengers in the Original Booking are Eligible Family Members as defined in the Qantas Frequent Flyer Terms and Conditions.
1.2 Invitation refers to an invitation that Qantas extends to the Eligible Customer to make an Upgrade Offer.
1.3 Nominated Payment Card means one of the credit cards, charge cards or debit cards (excluding any Qantas voucher or credit voucher) which must be used to make a payment, Qantas Cash®, or such other form of payment as approved by Qantas from time to time.
1.4 Original Booking is the fare purchased and Segment(s) of the booking made by the Eligible Customer to which an Invitation extends.
1.5 Segment refers to the portion of a journey between two consecutive points on an itinerary.
1.6 Upgraded Booking is the Segment(s) of the booking for which an Eligible Customer received an Invitation and made an Upgrade Offer which has been accepted.
1.7 Upgrade Offer refers to the total amount of money and (if appropriate) Qantas Points that an Eligible Customer has offered to upgrade all passengers in the Original Booking from the cabin class in the Original Booking to the higher cabin class to which the Invitation extends. The amount of an Upgrade Offer is separate and additional to the amount paid and (if appropriate) Qantas Points redeemed (as the case may be) for the Original Booking. For the avoidance of doubt, if an Upgrade Offer is accepted, the total value of the Upgraded Booking is the amount paid for the Original Booking plus the amount paid in money and (if appropriate) Qantas Points for the Upgrade Offer.
Upgrade offer terms and conditions
2.1 The following Terms and Conditions apply specifically to Invitations, Upgrade Offers and Upgraded Bookings.
2.2 The Qantas Conditions of Carriage apply to all travel with Qantas as defined in those conditions.
2.3 Eligible Customers must be at least 18 years of age to make an Upgrade Offer.
2.4 Qantas may, in its absolute and sole discretion send an Invitation to an Eligible Customer to make an Upgrade Offer.
Making an upgrade offer
3.1 Qantas may send an Eligible Customer an Invitation for one or more Segments on the Original Booking. Upgrade Offers may be accepted or rejected for some, none, or all Segments in the Original Booking.
3.2 Eligible Customers who are not Qantas Frequent Flyer members or who are Qantas Frequent Flyer members, but who have not included their Qantas Frequent Flyer membership number in the Original Booking must submit their Upgrade Offer (and, if their Upgrade Offer is accepted, pay) using a Nominated Payment Card.
3.3 Eligible Customers who are Qantas Frequent Flyer members who included their Qantas Frequent Flyer membership number in the Original Booking and receive an Invitation may use a combination of money and Qantas Points to make an Upgrade Offer.
3.4 An Upgrade Offer can only be made on behalf of all passengers on the Original Booking.
3.5 By making an Upgrade Offer, the Eligible Customer confirms that he or she is an Eligible Customer and has authority to act on behalf of and to bind all the passenger(s) on the Original Booking.
3.6 Vouchers and other forms of payment or consideration not provided for in these Terms and Conditions cannot be used to make or fulfil an Upgrade Offer.
3.7 Eligible Customers can make, change or cancel an unconfirmed Upgrade Offer from the time that the Eligible Customer is able to request an Upgrade Offer, until 5 hours prior to the scheduled flight departure on domestic flights and until 10 hours prior to the scheduled flight departure on international flights.
3.8 If an Eligible Customer's Original Booking is changed or cancelled after an Invitation is sent to that Eligible Customer and before the Eligible Customer makes an Upgrade Offer, the Invitation will be forfeited. If the Original Booking is changed or cancelled after the Eligible Customer has made an Upgrade Offer but before the Upgrade Offer has been accepted, the Upgrade Offer may no longer be valid.
Acceptance of upgrade offers
4.1 Receiving an Invitation and/or making an Upgrade Offer does not in any way guarantee that the Upgrade Offer will be accepted or that the recipient is an Eligible Customer.
4.2 Qantas makes no representation that any Upgrade Offer will be accepted, irrespective of the amount of the Upgrade Offer and/ or seat availability in any higher cabin class.
4.3 An Upgrade Offer will be accepted or rejected in Qantas' sole and absolute discretion, taking into account various factors, on a case by case basis.
4.4 Upgrade Offers will be considered after all requests for Classic Upgrade Rewards have been processed and confirmed.
4.5 An Upgrade Offer may be accepted or rejected at any time between 24 and 2 1/2 hours prior to the scheduled flight departure time on domestic flights and between 24 and 7 hours prior to the scheduled flight departure time on international flights. Eligible Customers are responsible for ensuring that they have sufficient funds on their Nominated Payment Card and (where applicable) enough Qantas Points in their Qantas Frequent Flyer membership account from the time the Upgrade Offer is submitted to the scheduled flight departure time.
4.6 An Eligible Customer will be notified by email whether their Upgrade Offer has been accepted or rejected between 24 and 2 ½ hours prior to the scheduled flight departure on domestic flights, and between 24 and 7 hours prior to the scheduled flight departure on international flights.
4.7 Eligible Customers must wait until they have received notification from Qantas that their Upgrade Offer has been accepted or rejected before checking-in online. If an Eligible Customer checks in online before receiving such notification from Qantas, their Upgrade Offer may no longer be valid.
4.8 Qantas will deduct the amount of the Upgrade Offer from the Nominated Payment Card and (where applicable) the Qantas Frequent Flyer membership account at any time from the time of acceptance until the scheduled flight departure time.
4.9 When an Upgrade Offer is accepted, an Eligible Customer will be charged any money payable in the currency displayed on the payment page.
4.10 Eligible Customers who are Qantas Frequent Flyer members may use Qantas Points from their own Qantas Frequent Flyer membership account to fulfil the Upgrade Offer for all passengers on the Original Booking.
4.11 The fare conditions of the Original Booking continue to apply to the Upgraded Booking.
4.12 No further upgrade will be available for any passenger included on an Upgraded Booking.
4.13 Qantas cannot guarantee that passengers on an Upgraded Booking will receive all the inclusions of the higher cabin class. Note that separate Terms and Conditions may apply to inclusions.
4.14 Any special requests, including meal or seating requests, whether or not included in the Original Booking, will not be guaranteed for the Upgraded Booking.
4.15 Any pre-purchased seat selection in the Original Booking will be forfeited at the time the Eligible Customer's Upgrade Offer is accepted.
4.16 Points and Status Credits will be earned only for the class of travel originally purchased or redeemed, rather than the upgraded class of travel.
4.17 The earning and redemption of Qantas Points is subject to the Qantas Frequent Flyer program Terms and Conditions
5.1 If an Eligible Customer cancels a confirmed Upgrade Booking or fails to board a flight for which an Upgrade Offer has been confirmed (no-show), the Eligible Customer will forfeit the Upgrade Offer amount, including the value deducted from their Nominated Payment Card and (where applicable) Qantas Points used to redeem the Upgrade Offer. The Original Booking may no longer be available if an Upgraded Booking is cancelled.
5.2 An Eligible Customer may cancel an unconfirmed Upgrade Offer at any time prior to the time at which Qantas confirms an Upgrade Booking, without forfeiture of payment, including (where applicable) Qantas Points.
5.3 An Upgraded Booking will only be refundable if:
(1) the Segment in the Upgraded Booking is cancelled by Qantas and reasonable alternative travel cannot be arranged; or
(2) the Eligible Customer is seated in a lower cabin class to that of the Upgraded Booking for any Segment or part thereof for operational, safety or security reasons and the Eligible Customer has retained all issued boarding passes, E-tickets and any other documentation reasonably requested by Qantas.
6.1 Subject to Clause 5.2, refunds are only available on request by the Eligible Customer, and must be lodged at qantas.com:
(1) after the flight in the Upgraded Booking has departed or has been cancelled; or
(2) no later than 12 months after departure of the flight in the Upgraded Booking; or
(3) 12 months from the date of the Upgraded Booking.
6.2 Any refunds will be processed in the currency in which the Upgrade Offer was made and to the Nominated Payment Card or Qantas Frequent Flyer membership account used to make the Upgrade Offer. Where applicable, any Qantas Points deducted from the Eligible Customer's Qantas Frequent Flyer membership account for the Upgrade Offer will be credited to that Eligible Customer's account. It can take up to eight weeks for money or Qantas Points refunds to be processed.